If I could give this place 0 stars I would This was honestly one of the worst hotel/apartment experiences I've had. We booked for four people and EVERY single name was on the reservation, yet the second you arrive they immediately start draining your wallet with hidden fees nobody mentions beforehand.
First of all, parking is a complete scam. There's no normal parking option unless you pay valet, and even if you find your OWN parking spot, you STILL have to pay. We ended up paying almost $100 just to park a car that wasn't even listed on the reservation. The only decent employee in the entire place was the valet guy, who was actually polite and helpful.
The front desk staff? Absolutely miserable attitudes. I speak both English and Spanish, and the girl at the front desk acted like speaking English personally offended her. If you hate customer service that much, maybe find another job instead of taking it out on guests who are literally paying to stay there.
Then comes the bracelet/key fob nonsense. To access literally anything, you need these key fobs, and for every two bracelets they FORCE you to pay an extra $50 deposit per fob -- another thing conveniently not mentioned anywhere when booking. By the time you check in, you realize this place survives off surprise charges and hidden fees.
On top of all that, almost every employee we dealt with was rude, unhelpful, and acted annoyed that guests even existed. The entire atmosphere feels money hungry and unwelcoming.
Save yourself the frustration and stay somewhere else unless you enjoy being nickel-and-dimed while getting treated like an inconvenience. read more