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    The Tent

    4.0 (3 reviews)

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    15 years ago

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    Smart Stay Hostel

    Smart Stay Hostel

    2.2(17 reviews)
    5.9 kmLudwigsvorstadt-Isarvorstadt

    I debated writing this review, but I think I should. I would have given a good review except my…read moresecond morning I saw bed bugs when I woke up. Here is the review I would have written: As it seems to be a converted hotel, the place is pretty nice. The room that I was in was a moderately large hotel room with three bunk beds. The rooms are as expected bare but good. The room has a bathroom with a shower, a communal closet, and storage for each bed. The bathrooms are nice and well kept. The place overall tries to be hip and young. The lobby has couches and a bar that always seems half closed, but there is seating. There are places to work and a few computers to use. The basement has the cafeteria for breakfast. Overall I am happy with the place; it is nice, reasonably priced, and Now to the post bed bugs review. When I showed the person at the desk an image of the bed bugs he barely reacted and simply had a look of exasperation. He apologized and gave me a one night refund. He said they would decontaminate the room. From the way, he reacted it seemed like this was quite common. My bigger problem is how it affected the rest of my day. I understand that operating or staying at a hostel means bed bugs are a real possibility. After leaving, I had to spend a few hours of my day to make sure all of my stuff was clean so I didn't take it back home. I would have appreciated a bit more help to prevent spreading them. He offered to let me put my belongings in a common storage room so I could go to the store for some bed bug control; I passed for a number of reasons. For those that are unaware, nearly everything is closed on Sundays in Munich. Because of a number of complications, I ended up spending three hours in a laundromat. To be honest, I am not that mad about the bed bugs. What aggravated me was the ripple effect that had on my last day Munich. If they have this problem that often, keeps some spray on hand for guests to use so a bad day doesn't get worse. I think there is a lot more they could do to prevent this.

    They have bed bugs in most rooms and never gave me a refund. I stayed here early July and noticed…read morethe bed bugs on my third night. I complained immediately at 3am in the morning and the staff were highly unhelpful and made me write out a written complaint which they said they would respond to. The next day I spoke to many others on other floors who said they also had bugs. They are fully aware of the problem but they still check in new guests daily. I complained again the next day and heard many others do the same thing. They will act like its a new problem and that you could have even been the one who brought them in. They said this to so many people that it is clear that they are the problem. I checked out two days early but had already paid my full accommodation. They said I should get a full refund and they gave me an email address to contact. I have since contacted the email twice with no response or apology. I would have left a better review had they responded in a timely manner but they refuse to even communicate with me. Their business is only surviving because they continue to check people in to a bed bug infested environment and then they don't give them their refunds which they are entitled to! Let's just say I would rather pay to not stay here! It's the worst place I have ever stayed at and the feeling of having bugs crawl all over my skin at night will never escape me!

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    The Tent - hostels - Updated May 2026

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