This place is terrible. The lady who does the piercings is a bitch Who has no social skil AT ALL…read more Would not recommend ANYBODY here I have 13 piercings never have been to a place this bad. They get you on the price as it cheap but would NEVER go back. three friends and I went they fuck up one of My friends nipple. also the place is abslo disgusting

Piercing went well but customer service is so bad, she was very rude, impatient, not great…read moreknowledge on her job just overall rude. I wouldn't suggest going here. Thank you.

this was my first tattoo, Yeah! My first impression was how clean everything looked and the…read morefriendliness of the staff, Kayleigh and Phil. My artist Janine was sensitive to this being my first time and the purpose of my tattoo. We discussed the best design and placement of the tattoo, which was very important to me. This tattoo represented the coordinates of where my husband ashes were laid to rest. She was then proceeded very gently to create this wonderful memorial to my husband. I am so thankful to everyone at Steel N Ink for making this an almost painless and wonderful experience. Thank you Janine... I would certainly recommend you to my friends and family.

Re: Steel N Ink WATERLOO…read more RUN AWAY FROM THIS STUDIO! Billing practices are highly questionable! Staff will quote one price and you could be charged something completely different and arbitrary! There is zero flexibility with respect to compromise and/or customer satisfaction. I was quoted $180 for the work I inquired about and was subsequently charged $360 plus tax. They refuse to problem-solve over the phone (i.e., Sarah Taylor) and prefer to play on the defensive, rather than acknowledge miscommunication. Highly disappointing. Sarah suggested that she prefers emailing so they can better track the complaint process - a perfect avoidance tactic and signs of questionable leadership. All in all, this shop is seemingly more interested in the bottom line, rather than offering accurate and clear information (either over the phone, on their website or via email). I am happy to share my email communications with anyone contemplating using this shop for their next tattoo. RUN AWAY AND RUN FAST! #SteelNInk

Great staff, wonderful piercings. Would recommend this place to everyone looking.Got ears done…read moretwice also navel. Products first class.

My experience here was amazing. Hands down the cleanest tattoo shop i have even been in. The owner…read morewas very friendly and knowledgeable im in love with the work he did on my tattoo and my piercings. Id strongly reccomend anyone who wants a tattoo or piercings to come check it out :)

I had a tattoo done by Lanny back in 1995 of a wolf paw and wolf face inside the paw and a feather…read morebelow it. I was super impressed then and get lots of comments on it to tis day It is still bold and it is still going strong. Thank you Lanny, Id love another one done if wait is not too long. Thanks Kim Austin

Been going here for over 17 years and cannot go to any other place…read more The staff are friendly and knowledgeable but you need to be willing to wait for an appointment because it's usually a 6 month wait to get Lanny. If you have had a bad experience there I hate to say it but it's probably because you're an idiot. I consider this a high end tattoo shop and am happy it's in our small city compared to other shops I'm visited in bigger cities and walked out of. The average price is a $50 non refundable deposit for appointments and $150-$200 per hour depending on the detail and style picked. I highly recommend checking them out.

customer service:…read more backstory, i was asking an artist about the removal of the second skin and how sometimes they are sticky residue afterwards (which I called about on my back). I spoke to a gentleman named Travis. and he was more than helpful and asking other artists around the shop on my behalf to give me steps to remove it. definitely helped me out. wish i had him as my artist, he was very kind and a patient.

I have gotten 6 tattoos here so far done by Helena, very happy with all the professional work!…read moreStaff is always nice and accommodating and you can see everyone loves their job and is having fun. Great music, very comfortable and clean shop. Would definitely recommend them to anyone who wants to have an excellent experience.

I got my first tattoo ever..an actual life size paw print of my dog that passed away with her name…read more Brian did it. I just wish I went with my friend that had to work instead of the one I went with. It was a strained atmosphere because I think the one that went with me didn't want to go. Next time I go, I will go with my origional friend...then it will be like a party. Yes...there will be a next time..I know know why people can't stop at one. BTY..I am female and over 50 :)

The initial consultation did not go well but with some guidance and help from another artist the…read moreend result was pretty good

Just got the sickest bull tattoo on my shoulder, really lovely shop w great staff members. Seeing…read moreas it was only my second tattoo ever and i'm deathly afraid of needles, both artist did great at keeping conversation going to distract me and keep me comfortable. Would definitely recommend this shop to anyone looking for a tattoo and I will definitely be coming back.