So we tried the Suger Mill pub and restaurant in bourne, we ordered a family meal.
On entering the restaurant side we were greeted by a friendly smile and polite attitude for a lady called Alex. She let us settle and then came over for a drinks order.
After about five minutes we ordered our food and went for two 10oz rump steaks and a gammon steak for our daughter. The food arrived promptly and smelt good however when we started to eat it my it was oily but this was replaced at no cost and then we were offered complementary deserts as an apology
Although these had been microwaved they were ok
When going to pay my bill the waitress Alex asked again about the meal and i told her our thoughts with this she fetched the general manager and he wiped our tab and could not of been nicer
When I first wrote this i gave it a two star rating but on reflection and how good the service was even when things went wrong, the waitresses ability to solve everything and the fact the GM took the time to come and sit with us and talk through he issues and knowing that they cared about there customers im going to give it a four stars this time as the food could have been better and we will re-visit the restaurant again to make our judgement read more