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    The|Stag

    5.0 (1 review)
    Open • 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    4 years ago

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    Boot Barn

    Boot Barn

    3.0(2 reviews)
    2.1 mi

    I have to give a massive shout-out to Cassie and Boston at Boot Barn in Ardmore today! I was *that*…read morecustomer who walked in literally five minutes before closing, and I fully expected some side-eye. Instead, these two were absolutely incredible. They were so quick and genuinely happy to help me exactly how I needed. They turned what could have been an awkward rush into a super pleasant experience. Seriously, Boot Barn, you've got some amazing associates in Cassey and Boston! I truly hope they get recognition!

    Technically, this would be zero stars due to the rude and disappointing customer service…read more We walked into the store and were not greeted or acknowledged by the three young employees standing behind the counter talking amongst themselves. We were the only customers in the store at the time, so it was especially noticeable that no one made any effort to welcome us or offer assistance. I found an item of clothing I wanted to try on and went to the dressing room, only to find it full of clothing that previous customers had tried on. Items were hanging on the hooks and scattered all over the floor. The dressing room clearly had not been checked or cleaned. I continued looking around the store and was never approached by an employee to ask if I needed assistance. Eventually, I decided to leave without making a purchase. As I was walking out the door, one of the employees said, "You should try Sharps; they have sales going on," while another employee added, "Or Ross or TJ Maxx." I responded, "Wow, look at you pushing customers to other stores. How nice." I have never experienced customer service quite like this. Rather than trying to assist a customer or make a sale, the employees essentially suggested that we shop somewhere else. Unfortunately, the entire experience left me with the impression that customers are being judged when they walk through the door rather than welcomed and treated with respect. Regardless of how someone looks or what they are wearing, every customer deserves professional, courteous, and respectful treatment. Management should take a serious look at the customer service being provided in this store and consider whether employees are being properly trained on how to interact with customers. Based on other reviews, it appears that customer service may be an ongoing concern at this location. I would not recommend this Boot Barn location based on my experience. I certainly will not be returning.

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    The|Stag - womenscloth - Updated September 2026

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