I've lived at this property for a couple years and won't be renewing…read more In my experience, the customer service or care for residents has dropped significantly. For some reason, property management thought it would be ok to have lawn mowers start mowing bright and early at 7am. Nothing like being woken up to the sound of a lawn mower right outside your window. If it's not a lawn mower, it's a leaf blower, power washer or noisy grounds' crew vehicle driving back and forth early in the morning. When asked if they could possibly start the mowing operations a little later like maybe 8 or 9am they say no and that some city ordinance allows them to start that early. They clearly don't respect the people they take a rent check from. If you live near the family pool you can expect four months of screaming kids and loud music. When the office was asked if they could do something about the loud music or yelling kids they said "it's only four months of noise". I've had work orders not get accomplished yet were marked "complete". So there is some incompetency in that department as well. The rent goes up a significant amount when you renew so keep that in mind. The property looks like a country club, which is nice, and it's very safe. However, that comes at a cost.

Not good- Dog poop all over the community, illegal cars without license plates are allowed to take…read moreup all the parking spaces and sit there for months on end. I know for a fact in the lease it says cars must be up to date with tags and plates on them, yet management does nothing about it. Moving trucks are always parking in the middle of the street or parking in a parking spot and letting the truck hang into the street so no one can get around them nearly causing accidents a handful of times. Management only cares about rent payments and thats it. If you have a problem arise, good luck getting it resolved.

I moved into this complex in August of 2024. I should have recognized the ref flag when I was items…read morefrom my pod and saw roaches. After completely unpacking and relaxing in my recliner, a roach showed up on the arm rest. This roach infested complex also houses shady people, the police are on site often. If you chooses to live at this roach motel, be sure to pay your rent early with out delay..........................they will evict you but not the roaches!

We moved into these apartments because they were affordable and in an area we liked. I have found…read morethe staff to be mostly helpful and genuinely nice. But I believe the management team is limited by the funds released to them from the owners. The potholes in the streets around the apartment complex are huge and have only continued to grow over the year and a half we have lived there. I understand that things need to happen in stages, but very little has been done to repair the roads since we moved in. The video I uploaded shows one section of the road... and it's not even the worst of the issues. The biggest pothole is actually in front of our building; there are actual small boulders coming out of it daily that we all drive around. It is clear that the owners don't live in the complex. And since the streets are private, the city apparently can't do anything about it. It is the eyesore of Lake Saint Louis.

Great place. Staff is very friendly…read more The clubhouse has an area to rent for tenants, bathrooms, gym and a pool.

Yes I called to ask about availability for a one bedroom ground-floor. They answered the phone…read moreearly before they opened she was very pleasant answered all my questions. And I'm hoping I get to go see one soon when it's available. I believe if service is good on the phone then I believe the rest would be great.

The worst experience of my life ever. If I could leave a negative amount of stars I would…read more Back story. I signed a lease on 5/30/25 with O'Fallon Lakes Apartments in O'Fallon MO 63366. Prior to signing I was told the unit had been inspected and cleaned. 5/31/25 not even 24 hours after signing as soon as my stuff started to get brought in off a moving truck water was noticed on the hallway floor. Called emergency maintenance and the gentleman came and brought me a shop vac and the cause of the water leaking into the hallway, hall bathroom, and living room was coming from the water heater closet. The water heater itself was the original one in the unit still. Sitting in a pan blocking the drain for the ac units. The drain it was upon was for my unit, the second floor above me and third floor above that to drain into. There's black mold growing in the water heater closet. I was told to suck water up with the vacuum and keep using towels around it like I had been doing since it was noticed. On Monday June 2nd maintenance for the property came about 2 in the afternoon to take the water heater out and replace it and make sure it set on two bricks and no longer blocked the drain. I asked what would be done about the water seeping into the floor and contacted management also right away to express my frustrations. O'Fallon lakes manager Jessica Kilbert said she could have Sams come out to do an anti microbial cleaning. I advised her that the floor needs to be replaced as the cleaning suggested would only worry about the surface. On 6/3/25 I contacted the city of O'Fallon to find out the unit hadn't been inspected since January 2024 and they should inspect before and after every tenant. The supervisor of code enforcement came and looked at the situation the week I called the city of O'Fallon. After city of O'Fallon talked with management, Jessica told him she had no idea that units had to be inspected after every tenant moves out and a new tenant moves in. Servpro came out to finally assess the damage and stated the entire flooring needs to be replaced as once they cut the top layer there was and still is two more layers of flooring. Jessica did return the deposit and first months rent via the same cashiers check I provided. Now to move from main floor unit to then third floor within the same building they are not cooperating in assisting with movers/moving truck as I had come out of pocket to begin with for this matter. Now instead of the $1487 paid on 5/30/25 they want $1637 before I can even be moved units. I shouldn't have to keep coming out of my pocket more due to the lack of O'Fallon lakes following a simple protocol. If the unit had been inspected before I signed like they stated then none of these issues would have come about. It is myself and my 8year old son still in this same unit with mold growing. And still a chunk of flooring cut out. Something needs to be done about this and they shouldn't be able to treat people this way. Forgot to mention that there was a fire ignited by someone to a vehicle that caused the car port to be damaged. 3 totaled vehicles and one with cosmetic damages on 6/17 and the fire to vehicles took precedence over my current living situation. So if you care about your own well-being or that of your family's then DONT MOVE HERE.

AVOID Lived in this…read mores**t hole for almost a year and would've rather been homeless. $1,100 a month for 525sqft of apartments with bad maintenance that haven't changed the look since the 80's.

If I could give zero stars I would horrible horrible staff, the maintenance men don't know what…read morethey're doing, they stuck sticky tack on our mirror frames and of course the frames fell off the next day in both of my upstairs bathrooms and their resolution was to take the mirrors frames off making them look horrible the mirrors have paint and parts of the mirror peeling off around the edges. Also while we were out they came by to "fix something" on multiple occasions he used my down stairs restroom not only did he not flush the toilet, he had the audacity to leave pee on the toilet seat like how unprofessional can they get?! One of the new office ladies is super sweet and the other lady who claims she has been working here for "Twenty years" is so disrespectful and rude I don't know how she has kept her job for this long. Every time that we have spoken with her about issues with the apartment she has gotten an attitude and made it seem like it's our fault or that we shouldn't be coming to her with these problems when its HER JOB. Some of the issues that have been reported to them since we moved in six months ago is just now being filed on a work order that was said to have been done literally weeks after moving in, which the guys who laid out the concrete in front of our apartment confirmed that Westchester village is very slow to put in work orders and fix anything around here. All the other residents leave their dogs poop right outside in front of my apartment when there is bags and a bucket to throw it away in right by the area they take they're dogs out, My neighbor smokes weed so now my apartment always smells like it and this place has the smallest water heaters possibly you can only take a five minute shower then the waters freezing cold. If you're thinking about renting from Westchester Village, I would start looking elsewhere.