Buyer beware! Very poorly run. I have been here five years for work, from which 3.5 years of my A/C…read morenot working correctly. The crazy turnover created havoc on trying to get something done. 6 Managers, 4 complete staff and 8+ Maintenance. If you attempt to contact their home office/HQ THEY WILL NOT RETURN ANY MESSAGES, EMAILS OR CALLS. I HAVE TRIED 15+ TIMES. Vita Residential in Franklin in Tn.

i have lived here for over a year now- awesome place to live. maintenance is very quick if you ever…read morehave any issues! the staff plans events throughout the year for the community and are very communicative! I have no complaints!

AVOID Lived in this…read mores**t hole for almost a year and would've rather been homeless. $1,100 a month for 525sqft of apartments with bad maintenance that haven't changed the look since the 80's.

If I could give zero stars I would horrible horrible staff, the maintenance men don't know what…read morethey're doing, they stuck sticky tack on our mirror frames and of course the frames fell off the next day in both of my upstairs bathrooms and their resolution was to take the mirrors frames off making them look horrible the mirrors have paint and parts of the mirror peeling off around the edges. Also while we were out they came by to "fix something" on multiple occasions he used my down stairs restroom not only did he not flush the toilet, he had the audacity to leave pee on the toilet seat like how unprofessional can they get?! One of the new office ladies is super sweet and the other lady who claims she has been working here for "Twenty years" is so disrespectful and rude I don't know how she has kept her job for this long. Every time that we have spoken with her about issues with the apartment she has gotten an attitude and made it seem like it's our fault or that we shouldn't be coming to her with these problems when its HER JOB. Some of the issues that have been reported to them since we moved in six months ago is just now being filed on a work order that was said to have been done literally weeks after moving in, which the guys who laid out the concrete in front of our apartment confirmed that Westchester village is very slow to put in work orders and fix anything around here. All the other residents leave their dogs poop right outside in front of my apartment when there is bags and a bucket to throw it away in right by the area they take they're dogs out, My neighbor smokes weed so now my apartment always smells like it and this place has the smallest water heaters possibly you can only take a five minute shower then the waters freezing cold. If you're thinking about renting from Westchester Village, I would start looking elsewhere.

I've lived at this property for a couple years and won't be renewing…read more In my experience, the customer service or care for residents has dropped significantly. For some reason, property management thought it would be ok to have lawn mowers start mowing bright and early at 7am. Nothing like being woken up to the sound of a lawn mower right outside your window. If it's not a lawn mower, it's a leaf blower, power washer or noisy grounds' crew vehicle driving back and forth early in the morning. When asked if they could possibly start the mowing operations a little later like maybe 8 or 9am they say no and that some city ordinance allows them to start that early. They clearly don't respect the people they take a rent check from. If you live near the family pool you can expect four months of screaming kids and loud music. When the office was asked if they could do something about the loud music or yelling kids they said "it's only four months of noise". I've had work orders not get accomplished yet were marked "complete". So there is some incompetency in that department as well. The rent goes up a significant amount when you renew so keep that in mind. The property looks like a country club, which is nice, and it's very safe. However, that comes at a cost.

Not good- Dog poop all over the community, illegal cars without license plates are allowed to take…read moreup all the parking spaces and sit there for months on end. I know for a fact in the lease it says cars must be up to date with tags and plates on them, yet management does nothing about it. Moving trucks are always parking in the middle of the street or parking in a parking spot and letting the truck hang into the street so no one can get around them nearly causing accidents a handful of times. Management only cares about rent payments and thats it. If you have a problem arise, good luck getting it resolved.

Great place. Staff is very friendly…read more The clubhouse has an area to rent for tenants, bathrooms, gym and a pool.

I'm a very critical person Don't give anyone or any thing a benefit of the doubt But if you need to…read morelive in an apt you have no choice but Traditions at mid Rivers Everyone in the whole organization great which in turn is reflective of the people in the community Maintenance Superb Example I just ask if they might caulk around my toilet yesterday and Kevin The head Maintenance Tech wound up almost caulking my entire place and painted too Beyond belief and we had some crazy snow recently and dumb me got stuck in the lot Jack works at the office has a title but don't even know it just know he is always there when you need something he actually came down with a shovel and helped me and a neighbor incredible

Another amazing thing maintanence and the care everyone has to the people that live here is…read moreremarkable

DO NOT MOVE IN HERE. I have lived here for a long time, more than 5 years. They keep raising the…read morerent even though they do not update or replace carpets unless you move all of your furniture out. I am paying almost double what I started out paying. The appliances are old. they will replace if you pay an extra $75. I have more than paid for new appliances over the years. They say they will clean your carpets, but the carpet cleaners do a horrible job. They will allow noisy neighbors to move in and do nothing about any noise even though they either have huge dogs running around or someone is screaming after lease rule of being quiet after 9:00 PM. I could go on and on. Basically they will eventually price you out of being able to afford it without improvements. The people in management get bonuses for raising rent and not negotiating. They are a disgrace.

When I first moved in almost 6 years ago this place was like a resort. Shortly after a new property…read moremanagement company took over and things slowly progressed downhill. Then there was a small upswing in year 2 with amenity additions, later to be limited and not properly maintained. The addition of a dog park was a huge waste of space, since most residents just have their dogs poop all over the yards. The dog park addition also blocked off a large field that residents would use to play and gather in. The newer gas bbq pits are caked with grime. I personally cleaned one and it took over 30 minutes to do so. Be aware of the cracked concrete stairs all over the complex and the missing facia & siding from many units. Most of the staff in the office are nice and will work with you but the main manager is not meant for that job, very impersonal. Rent is way too high for what the property offers. They also have astronomical annual increases. I also find it strange that other tenants with the same exact unit have significantly lower rent rates but the manager wants to increase mine by $40-$80 a year with no additions, upgrades, or even a courteous carpet cleaning. I'm super sad to see a place with such potential get ran into the ground. Also, if you are planning on moving in during the "Covid Crisis" be prepared to not be able to use any amenity without making an appointment during the normal 9a-5p business hours (when most people work). What a joke. One extra note: If you have kids, DO NOT MOVE HERE! The office constantly sends out memos restricting children from enjoying themselves or playing around the property. I highly recommend checking out other properties with fairer rates & rules before moving in or renewing your lease.

I can't say enough good things about Altair at the Preserve. It's a wonderful area, convenient,…read morequiet, and very well cared for. The property itself is consistently clean and well maintained, and it's clear that a lot of pride goes into keeping the community looking great. Maintenance was excellent, responsive, professional, and thorough. Requests were handled quickly and done right, which truly makes a difference in day-to-day living. The management team really sets this community apart. Bristina, the manager, is highly professional, genuine, extremely helpful, and truly did her best to accommodate my family. She clearly cares about the residents and the overall experience. Rachel and Clayton were also great to work with, friendly, professional, and easy to communicate with throughout our time there. We ultimately ended up moving due to location needs, but that had nothing to do with the quality of the property or management. I've had my son living at multiple apartment complexes over the years, and I can honestly say this is by far one of the better ones, easily top three overall. I would absolutely recommend Altair at the Preserve to anyone looking for a clean, well-managed community with a great team.

The property has attractive units but is located next to a heavily trafficked highway, resulting in…read moreongoing noise issues that have not been resolved despite repeated complaints. There are frequent fees, annual rent increases, and limited responsiveness from management. Even a one-time online payment portal issue required residents to incur bank fees for money orders or cashier's checks without reimbursement. As you can see, management primarily responds to high-star reviews rather than addressing consistent concerns. I do not plan to renew my lease.

Yes I called to ask about availability for a one bedroom ground-floor. They answered the phone…read moreearly before they opened she was very pleasant answered all my questions. And I'm hoping I get to go see one soon when it's available. I believe if service is good on the phone then I believe the rest would be great.

The worst experience of my life ever. If I could leave a negative amount of stars I would…read more Back story. I signed a lease on 5/30/25 with O'Fallon Lakes Apartments in O'Fallon MO 63366. Prior to signing I was told the unit had been inspected and cleaned. 5/31/25 not even 24 hours after signing as soon as my stuff started to get brought in off a moving truck water was noticed on the hallway floor. Called emergency maintenance and the gentleman came and brought me a shop vac and the cause of the water leaking into the hallway, hall bathroom, and living room was coming from the water heater closet. The water heater itself was the original one in the unit still. Sitting in a pan blocking the drain for the ac units. The drain it was upon was for my unit, the second floor above me and third floor above that to drain into. There's black mold growing in the water heater closet. I was told to suck water up with the vacuum and keep using towels around it like I had been doing since it was noticed. On Monday June 2nd maintenance for the property came about 2 in the afternoon to take the water heater out and replace it and make sure it set on two bricks and no longer blocked the drain. I asked what would be done about the water seeping into the floor and contacted management also right away to express my frustrations. O'Fallon lakes manager Jessica Kilbert said she could have Sams come out to do an anti microbial cleaning. I advised her that the floor needs to be replaced as the cleaning suggested would only worry about the surface. On 6/3/25 I contacted the city of O'Fallon to find out the unit hadn't been inspected since January 2024 and they should inspect before and after every tenant. The supervisor of code enforcement came and looked at the situation the week I called the city of O'Fallon. After city of O'Fallon talked with management, Jessica told him she had no idea that units had to be inspected after every tenant moves out and a new tenant moves in. Servpro came out to finally assess the damage and stated the entire flooring needs to be replaced as once they cut the top layer there was and still is two more layers of flooring. Jessica did return the deposit and first months rent via the same cashiers check I provided. Now to move from main floor unit to then third floor within the same building they are not cooperating in assisting with movers/moving truck as I had come out of pocket to begin with for this matter. Now instead of the $1487 paid on 5/30/25 they want $1637 before I can even be moved units. I shouldn't have to keep coming out of my pocket more due to the lack of O'Fallon lakes following a simple protocol. If the unit had been inspected before I signed like they stated then none of these issues would have come about. It is myself and my 8year old son still in this same unit with mold growing. And still a chunk of flooring cut out. Something needs to be done about this and they shouldn't be able to treat people this way. Forgot to mention that there was a fire ignited by someone to a vehicle that caused the car port to be damaged. 3 totaled vehicles and one with cosmetic damages on 6/17 and the fire to vehicles took precedence over my current living situation. So if you care about your own well-being or that of your family's then DONT MOVE HERE.

DO NOT MOVE IN HERE! My husband and I moved in here in…read moreApril 2015. One thing after another all they want is any reason to take more money from you. In January, the pipes from an empty apartment burst and flooded our apartment and the 5 others around us. Now they blame the reason they need to replace the carpet on our pet. How were the pipes able to freeze from an empty apartment? Because no one checked to make sure the windows were closed when they did the inspection!!! The manager is never there when you need to talk to him. All he does is hang out by the pool drinking when alcohol is not allowed at the pool. Just a fair warning! Living here is a waste of money

NOISY! You can hear through the walls, the ceilings, the floors. People coughing, talking,…read morefighting, you name it. I moved into the second floor of these apartments in 2019. I wanted the third story but was informed my the apartment manager Alex Reeder that they are smaller due the fire place, hotter, and the electric bill would be higher. So I decided to go with the second floor. BIGGEST MISTAKE OF MY LIFE! The people who live above me are a NIGHTMARE. Riding skateboards/something with wheels around on the wood floor, running, stomping, jumping, crying, screaming. CONSTANTLY. I mean ALL hours of the day. I signed a lease and am STUCK here with this noise. The noise of the people above me shakes my apartment, my ceilings, my walls, rattles all of the light fixtures and over powers the sound of my television that I try to use to drown them out. I have called and tried to address my concerns. Nothing has happened, nothing has changed. If anything, the people above me have become even louder. Basically, per Alex Reeder. It's a child playing (constantly riding something with wheels around on the hard wood floor, stomping, jumping, running) and there is nothing that can be done about it unless it's past 10:30 at night and I call the cops. I would NOT recommend these apartments solely based of my experience this last year. The moment my lease is up I am moving out. Save yourself your sanity. And if you still decide to move in here even after my warning make sure you DO NOT get placed under apartment 236. You will hate your life.

Meadowridge Apartments is a fairly new apartment complex. The apartments are clean, spacious, and…read morein a great school district. I looked at 5 other complexes as well. Nancy, the office manager is what made my decision to live in Meadowridge a no-brainer! She's genuinely nice and friendly and answered all of my questions patiently. I had a terrible experience with my last apartment, from maintenance to the awful employees. I've worked in guest service for over 20 years in fine dining. Nancy is a gem and thoroughly impressed me. Moving can be so stressful and she made the transition a breeze. The company is extremely lucky to have such an amazing and talented manager!! Thank you, Nancy!!

John the maintenance worker was very helpful and friendly when completing our work order!!read more