High-quality stuff, Staff are very nice and very knowledgeable about their products. Never have to…read morewait. Place is clean and in a safe area.

Very nice staff. And yes I know they should know what they are selling but I just have to say…read morethey're VERY knowledgeable about their products. This was my first time ever entering a shop like this. I am new to the medical marijuana scene and they made my experience comfortable and easy Justin is the coolest person. I believe he said he is the store manager. Justin registered me and then gave me lots of information on what he recommends. After speaking w/ him in the front of the store he took me to the "store" and that's where Tyler assisted me. Tyler is awesome. They are all so friendly. As a new customer to Surterra they have a 60% discount on most, not all, products. There are also 40% discounts and when you sign up you get to see all the specials they offer. I heard they ALWAYS have a good sale.

The two gram forever vape device it lasts you forever because it doesn't work, available only at…read moreSuttera. I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn't work at all straight out of the box. Naturally, I tried charging it--still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow--apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn't receive a replacement because I didn't have enough "inhalation" remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn't work, returned it promptly, and the solution offered was a credit that doesn't even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could "try to get the oil out of it." That was a particularly helpful suggestion--I didn't realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word "try" was especially reassuring. To make matters more practical, the credit provided doesn't even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on--something I was also informed is "not their problem." Overall, it's an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.

Came in here a few weeks ago for the first time at this location, and second Surterra (first one on…read moreKey west). The entrance looked seedy, and not welcoming -that should have been fixed before opening if possible. It was clean inside, the guy who helped me was nice enough. We were in and out in 10 minutes, they had what I wanted in stock and prices are standard.

Great customer service!! They help you find exactly what you need. Go check them out!!!read more

There is the best hidden gem of a place to order coffee inside of this smoke shop, called Luxho…read moreCafe. The prices are fantastic! The owner clearly cared so much about making the cup of coffee the best quality. He had organic syrups, quality spices/sugars, multiple milk choices, and organic beans. My favorite type of latte is hard to find, it's a Spanish latte made with sweetened condensed milk. Here I was able to get the most tasty Spanish pistachio latte. My photo doesn't do it justice - I drank this iced latte quicker than I ever have before and genuinely considered walking a mile back to have another.

Stopped in one day driving by while being on vacation down here .I love this spot . Owners are…read morereally nice Moe is great gave me a business card said if there's any issues with anything I got call him direct . Amazing service , selection . The prices are little higher but it's great quality so I'm willing to spend a few extra dollars when I can see where it went. I love this place

I don't understand the good reviews. This place sucked. Yea they have a lot of vapes in there but…read morethe guy working when I went didn't know anything about the products. He was clueless and no help at all. Sold me something he assured me was flavorless but was icy AF and I specifically told him I didn't want any flavor, no sweetness, no menthol and no icy vapes, but he sold me icy anyway. Was disappointed to spend $48 on 2 vapes that are not what I wanted, but were recommended by the obviously very unknowledgeable guy working there. Prices aren't cheap like others said. They're overpriced like anywhere else. You can find cheaper online. I would not recommend this store. I will never go back.

Great spot with literally everything you can ask for! Service was amazing and the owner was very…read moreknowledgeable of his products!

Moses offered great service, amazing deals, vapes, weed, incense anything you want, starts from…read more10-32 so it's in everyone price range!

Genuinely curious if it's a requirement to be an asshole to be able to work at this location? It's…read morebeen nothing but unpleasant interactions the very few times I've been in there - there's a smoke shop 2 doors down (The hip cat) with way better prices and customer service. Unfortunately, they close early, which leaves me with this place. You ask them a valid question such as "why is this Delta thc different colors, vs this other one?" and you get rude, condescending answers instead of them just admitting they're ignorant and uneducated in what they're selling. The employees are combative and have zero customer service or selling skills. I will go 10 minutes out of my way now to the location on N Federal Highway as they are way nicer to deal with. Theres a million smoke shops around, so friendly reminder: YOU NEED CUSTOMERS, CUSTOMERS DONT NEED YOU.

Very professional, great service , pricing , and product. They are always on time with response…read moreand delivery. I can't imagine anyone better.

Do not reach out. If you ask for a refund they will not give it to you. I started the process and…read morenever received my delivery. I asked for a refund and they will not send it.

Spark'd is one of the nicest smoke shops I've visited in a long time. The store is clean,…read morewelcoming, and the staff are friendly, knowledgeable, and helpful. They offer a great selection of products and create an enjoyable shopping experience. The only suggestions I would make would be to expand the variety of vape pod flavors available and consider adding a membership or rewards program for loyal customers. A points system would be a great addition and would make an already excellent experience even better. Overall, I highly recommend Spark'd and look forward to visiting again. Value was expensive for quality which was okay with me and was able to pick cheaper as well for also good quality.