Awesome customer service! Nick was beyond helpful and walked away several times to give my husband a chance to discuss our purchase options. We haven't received our mattress yet so O will update, but so far we couldn't be happier with our choice to select this business. read more

I am very pleased with our experience at the sleep center. Our daughter attends UWF and needed a new mattress. They were VERY helpful and went above and beyond to ensure she had the right mattress. They even gave us a part to prop up her bed frame for extra support. We highly recommend! We are happy to support this family business. It's a quality mattress and we received outstanding customer service! Thank you!! read more

After a terrible experiance at another mattress store we tried sleep center. Here we met a decent salesperson who did not try to oversell us or steer us in any particular direction. Rather he showed us several price points and was knowledgeable on all the products. When asked to provide a quote on two of the options we liked he was able to input and print them out in a matter of minutes. This allowed us to leave and talk with one another about our decision, in other words we slept on it. The next day I returned and we made our deal. It will take about two weeks for our mattress to come in and I will update the review at that time, but so far the place is 5stars. read more

I am so thankful that I went to the Sleep Center for my bed purchase. We ended up buying a split King , thanks to Nick Pinch's expert advice. He was incredibly helpful, patient and knowledgeable, working with us to find the perfect mattresses! I even just went back to purchase a pillow. This has really improved the quality of my sleep. I highly recommend the Sleep Center! read more

We bought a mattress several years ago from Sleep Center which did not hold up well for us over time. Whey we bought we mattress they told us about their money back guarantee. Several years later we called The Sleep Center to tell them about we had some problems with the mattress, fully expecting them to tell me the reason they could not do anything about it. We could not have been more wrong. They again told me about their satisfaction guarantee. They had me send some pictures and measurements of the mattress and based on what they saw they told me to come in and select a new mattress and they would give me credit for the original purchase. I worked with the Thane Taylor, the owner. He is a terrific guy and very knowledgable. He helped us select a new and better mattress. We got full credit for our old mattress, paid the difference on the new and better mattress. Our new mattress was delivered and set up in two days. The deliver people could not have been better and we are sleeping well again. We could not have had a better experience than we did with The Sleep Center. Great products, great service and customer satisfaction guaranteed. We would highly recommend them to anyone. read more

We just purchased a home in the Pensacola area and after our furniture was delivered, discovered that...contrary to what the furniture salesperson (from a different store) had led us to believe...we did need box springs. We had purchased 3 bedroom sets...only 1 of which was a platform bed, while the other two were not. We had friends who were traveling that same day to stay with us, so we desperately needed 2 box springs. After calling a number of bedding stores, we learned that none of them could possibly accommodate us and deliver the items we needed. Then, I called The Sleep Center and spoke to Nathan. At first he didn't think there was any way they could help, but after understanding our situation (with friends traveling to stay with us), he asked us to give him a few minutes and that he'd call us back. About an hour later, he called and told us they WOULD be able to deliver what we needed. I offered to pay for them right then, but he declined...suggested we wait until the delivery was completed and that what they were sending was what we needed. Talk about superior customer service! Anymore...at least in our experience...that (customer service) is a 'lost art'...but not for Nathan and The Sleep Center. Thank you Nathan! read more

The Sleep Center has the best customer service on the planet. They are my old standby. They treat you right there. They even will take the mattress back if it just doesn't work for you. Last weekend I was desperate. My mother is 90 years old. She must have round the clock nursing care. The old mattress for the night shift workers had to go. Randy Bokemper helped me find a mattress and box spring at a great price. Then, his assistant, Barr Wilkerson carried it out for me. They were so patient and thoughtful. Through his professional knowledge, Randy helped me make the right decision. I am a happy customer. And, I just wanted to shout it out. I love the Sleep Center! read more

First and foremost, the sales guy left us alone to try out mattresses in peace! When we arrived, he gave us a quick rundown of the store, told us to help ourselves, and that he'd be over there if we had any questions. It was incredible. Every other mattress store we had visited had pushy, nosy, in-our-faces sales people, and it was unnerving. We had previously been pushed into an expensive mattress at another store down the street, but were not satisfied, so returned it and went in search of another. At sleep center, it was super easy to comfortably try out mattresses, and because we weren't pressured, we found a really nice one that was much less expensive than the ones up front, or the one we had previously returned from that other store. We took our sweet time (experts say you should lay on a mattress for 10-15 minutes before deciding), and the results after two weeks sleeping on it have been great (and did I mention it didn't cost an arm and a leg? I'm really excited about that). Great place, great experience. We'll be coming back for our next mattress purchase. read more

I ordered my mattress and bed frame over the phone and made all the payments and delivery schedule over the phone as well from out of state. The person I talked to was Nick, he made the delivery possible even though the delivery date I wanted was a holiday. Excellent customer service! read more

We invested $6000 in a p5 split King a couple of years ago and couldn't be more unhappy. We thought it was a lifetime purchase but instead it was a lifetime mistake. The split top has widened to 9 inches. I have called the store which referred me to the company many times. They explained that a split of 6 inches is acceptable! That is weird?! Why is that ok? How can their policy of HALF a FOOT gap in their expensive bed be tolerated!! That is not how they're sold! It is Completely false advertising! I wish I had the time and money to sue Sleep Number! We would've been happier buying a $300 foam mattress! I will be making complaints next with the Better Business Bureau. read more

My husband and I were at the end of our rope looking for beds for our new place. When greeted at the store Nick, super awesome salesman, asked, "Can I help you?" and I said, "I sure hope so!" It was all downhill from there. He listened to our challenges and was thoughtful and straightforward with options. He went above and beyond to answer questions. It was just outstanding service and then, knowing we had a time crunch, he went out of his way to expedite delivery and ended up making it happen by helping! Honestly, I cannot remember the last time service was this great. We have the perfect solution for us at a great price and are very happy we went there! Great service, friendly and knowledgeable..:10 stars!!!! John and Sarah read more

10/10 RECOMMENDED! Nick Pinch helped me out today, A+ customer service, he got me set up with exactly what I need and didn't pressure me in ANY way (like many sales people often do). He was extremely patient, and took care of all of my needs. Thank you Nick and the rest of your team! You guys are awesome! I will always send people your way. read more

My only regret in choosing The Sleep Center , is th a I won't need a bed for , ( hopefully ) a long time , so I won't get to see them ! These guys were just perfect from beginning to end . No hard sales , they don't work on commission , so , it's a connective effort for sales . They specialize in ladies questions , lol , very patient . The customer service was outstanding . The young men that delivered my bed treated it like a new born baby . Very respectful of my home also . I recommend The Sleep Center , for customer care , quality product , and they are local , invested in the town of Pensacola . My new bed ? It takes me back to 1965 , when I was a baby , sleeping in my mother's arms . Foster and Sterns hybrid is the best investment I've ever made ! read more

The customer service was great! The manager (Thane Taylor) went out of his way went out of his way to help. The delivery guys were professional and deliver was quick. You can't go wrong shopping here! read more

My husband and I went to the Sleep Center, found the perfect bed, but then went to every other store in town just to make sure, only to come back to the Sleep Center to make our purchase. They have the best quality, service, price, and warranty combo above all the other stores we went to. Also, they went above and beyond to make sure our bed would be delivered in the time frame that we needed. They were also very knowledgable, relaxed and not pushy at all. read more

Just purchased a new King mattress set, we chose the Beautyrest Bay Point...Thane and his staff were extremely knowledgeable and friendly....I highly recommend visiting this store...We will definitely be back read more

These guys are great! They took their time to help us find the perfect mattress over 3 visits with no pressure. When our bed arrived there was a defect but they took care of it asap! Any business/ product can have a problem, but how you handle makes the difference in a good business and a great business. Customer Service is number one with these guys. read more

Bought a mattress and the sales person, owner, was very courteous and answered. All my questions. Delivery was on time and again staff was very courteous. I'm very satisfied and recommend this business. Friendly to Military and Law Enforcement read more

First of all, the welcome you receive is professional, warm, helpful and all of these men are kind. They let you wander, compare, try out the mattresses and answer any questions you may have. I went with the middle range mattress, put it on lay-a-way and I am proud to say, I made the best choice ever in choosing The Sleep Center on Creighton Road, Pensacola for my purchase. Delivered, set-up and I have nothing but accolades for them all. My back pain has decreased 80%, my sleep is now deep REM. OMG - so happy, so grateful and so very pleased. read more

We just purchased our THIRD bed from the Sleep Center. They truly educated us on mattresses that best met our needs and desires! No pressure, no stress, just honest information that made it easy to make our decision. Then, great pricing with no Smoke and Mirrors! We ar very comfortable recommending The Sleep Center to anyone and everyone! read more

My wife and I went in for a new mattress with a lot of questions. Our salesman was very patient and answered all of our questions. Took a lot of time with us and was very professional. We made our purchase and the called a few days later to schedule delivery. Due to my wife and I work schedule they made special arrangements to deliver on a day that they normally don't deliver. I will be a customer for life and highly recommend them!! read more

I bought a bed from them in 2013 and came with a 10 year warranty so I'm trying to get them to replace a box spring now their telling me that it's not covered; I still have my paperwork about the warranty & it clearly states a 10 year warranty on it to me it seems that once you make your purchase they try to weasel out of the warranty. read more