We are a military family and due to a deployment last year I relocated my family to the Upper…read moreValley so my wife and 1 year old daughter could be close to her family for support. After searching all over the Upper valley we ended up renting a house in Orford from Mr. Sam Westelman/Coldwell Banker/Shelly & Co. The main reason we rented from Mr. Westelman is because he seemed very sincere about supporting the military and taking care of my family during the deployment. He told us everything we needed to hear in order to rent the house, that it was a safe place to have our dog off a leash and even though the fields surrounding the house were used for hay they were only sprayed twice a year (it turned out to be the busiest road in the area and the fields were sprayed with manure constantly). Additionally, we loved the property, a refurbished Barn and Chicken Coop - a house located in the country that met our needs. The house was not complete or perfectly cleaned when we moved in, walls needed repainting, and a bedroom door needed to be installed along with baseboards in the kitchen. Our biggest concern was the bedroom door, which took about a month be installed - much longer than stated prior to signing the lease. In order to assist my wife and to maintain the property I set up a professional cleaning service every two weeks and a lawn service to mow every ten days. Once I deployed Mr. Westelman basically forgot about my family as safety concerns and issues piled up throughout the house: the chimney(creosote pouring out into the living room and onto my daughter's toys during storms ), water in the basement, doors not sealed correctly, the refrigerator handle breaking, electrical issues (that tripled the electric bill) and the lack of door separating the basement from the rest of the house, made it impossible to contain the heat, especially during such a cold winter. My wife contacted both the landlord and Mr. Westelman several times and although they fixed the fridge and electrical issue in my daughters bedroom none of the major issues were resolved. Mr. Westelman had told me not to worry about my family during the deployment but unfortunately that was not the case. This past February I received word while deployed that I was being transferred when I returned so I gave Mr. Westelman more than a months notice that we would be vacating the property no later than the 1st of April. He requested to show the house to other realtors and to have it painted in order for it to be rented again or sold - we had no problem with the request and allowed him and a team to assess the house. When I returned this past March, due to a short suspense, we quickly packed up and moved out of the house. I personally patched holes in the walls from baby gates we had installed but did not paint because Mr. Westelman told me that he had hired a professional to repaint the interior once we vacated. I additionally cleaned the house (I am a neat freak) and had a cleaning company come in to detail the house and polish the floors as stated in the lease. In the 23+ years I have served my Country in the military I have moved over a dozen times and I have never lost a single penny from a deposit. I take pride in the fact that I always leave the property in better condition than I found it which was the case in this situation. Due to time constraints I was unable to complete a walk through of the house with Mr. Westelman since he was unavailable (I asked to do my walk through with one of the other 24 agents in his office but he said they were all too busy - seriously?!) so I had my mother-in-law meet him, he was extremely rude and belligerent from the moment they met up and would not discuss any of the so-called deficiencies he found around the house - stating that it was my fault since I was terminating the lease 3 months early (which by law is allowed since I was on official orders), I contacted Mr. Westelman and was able to talk to him for a few minutes and he told me there were a few minor issues with the house, one being a child lock we had installed on the chemical storage closet(an obvious safety issue), a chipped tile in the mud room, that I had not sanded the spots I patched where the baby gates had been installed, and that an old wooden paint table was missing (which was stored in the garage when I departed - not even mentioned in the lease) At that point I knew he was trying to do whatever he could to try and keep as much of the deposit as possible. I just received the deposit and was shocked to discover that he had taken 1/3 of it. I am angry but more disappointed than anything as Mr. Westelman took advantage of a deployed Soldier and his family, especially in a community that are huge supporters of the military. I highly recommend you AVOID conducting business with him.

Melissa Robinson helped me sell my house then worked tirelessly to help me find the right place to…read morebuy. She went above and beyond and was punctual with all the paperwork, showings, and helped me make appropriately priced offers. I wholeheartedly trusted her judgement and assessments on the properties we viewed. I would recommend her to anyone and although I hope that I won't be moving for a while - if I did find myself in that situation - I would 100% try to work with Melissa again.

Jill Harlow at Coldwell Banker in Hanover, NH, went above and beyond making the purchase of our…read morecondo a stress free experience. Right from the first meeting Jill was extremely helpful, understood our needs and accommodated our time constraints. She always managed to get seller's agent to squeeze in a viewing for us. Jill was always available and very quick to respond to our communications - would highly recommend.

Dave did an amazing job selling our house. He was always professional, worked efficiently, and gave…read moregreat guidance along the way!

From the owner: Snyder Donegan Real Estate Group specializes in buyer brokerage and property marketing of…read moreresidential homes, land and estates in VT and NH. We serve Vermont second home buyers and those relocating to the Woodstock VT & Hanover NH areas as well as the local looking to relocate. We take pride in our property marketing combining the best of cutting-edge online marketing with old-school networking. Our primary service areas in Vermont include Woodstock, Barnard, Hartland, Pomfret, Reading, Bridgewater, and West Windsor. In New Hampshire we serve Hanover, Norwich, Cornish, Lebanon and Lyme.

This woman is not kind. Rent from anyone else -- there are other options. She will take absurd…read moreamounts of money from college students, exploiting them every chance she gets. Note how every positive response is from 1) someone who knows her personally or 2) a graduate student. She will take advantage of you and treat everyone on your lease poorly. Also, there are many rats. The exterminator refused to come into my rentals basement because it seemed "too toxic".

I am a former Dartmouth graduate student who rented from Jolin for 5 years in Hanover. She was…read morealways very responsive to maintenance requests and respectful. She made sure that she or another staff member alerted me at least 24 hours in advance before someone would enter my apartment. My apartment was well taken care of and a very nice home to return to each day. The rent prices were reasonable for the quality you received and consistent with prices for the area overall. I highly recommend renting from KCC if you want quality housing in the Upper Valley, follow the rules, and are polite with staff. I suspect the negative reviews here are left by former tenants who were not communicative, disrespectful to staff, and had unreasonable expectations. The Upper Valley has a housing crisis, so it's critical you alert the leasing office prior to Thanksgiving if you'd like to renew your lease for the next year. If you are considering a new lease, do not take too much time to decide, because apartments are rented out on a first come, first serve basis. Additionally, if there's a problem with your apartment, you need to let Jolin or another staff member know; they won't know unless you tell them. The staff were always polite and friendly with me because I tried to be polite and respectful as well. Lastly, KCC rents out hundreds of rooms - be respectful of their time and realize they have hundreds of other tenants they're trying to accommodate other than you. They will get back to you in a timely manner.

This real estate agent company is located in Hanover NH, on 17 1/2 Lebanon St. Gave it a one star…read more Was referred to them to sell our house, Melissa, was our first agent and all she did was we need to fix this, fix that, need to have done etc. Not even one showing of the property but she sure asked a lot to be done to the house which was not that old. The worse part was when she hired someone on our behalf to clean the surrounding of the house and in the process broke the sliding glass door in the basement. Neither Melissa nor the broker offered to help repair something that was obviously not our doing/fault but happened under their watch. Told the broker how unhappy we were with the service and transferred our to another agent which was not any better. Kept on asking things to be done so the house looks really good. If we have the house looking great then we probably don't need their help and the house will sell without them lifting a finger. Had to say 'no' a lot and put on the breaks. What was also annoying was when the new realtor keeps on making arrangement and telling the workers we hired what to do: gardeners, plumbers etc, - without notifying us if we can actually afford the work she is asking them to do. It seems like this realtor group doesn't care if you have to put a lot of money to get your house sold even if you are practically giving the house away. Looking back, I wouldn't use this realty group.