So discouraged with customer service for newspaper delivery. For the past 2 billing cycles, the bank clearly shows the check for subscription payment for delivery of the Sentinel has cleared; however, when speaking with customer service (located outside the US), I'm repeatedly told that the payment was not received. No matter how many different ways I try to communicate to customer service that the payment cleared the bank and they need to update their records and explain why the past two billing cycles have showed no payment received, we are now on Day 5 of having received no newspaper. When this happened 2 billing cycles ago, we were never credited for the missing newspapers and never received the missing newspapers. There is a definite break in communication between AR and customer service. Sentinel, please get your act together. PS...Have called two times and email two times over 5 days and have received no response to any communication. read more

I would have given this paper 5 stars if our carrier had bothered to deliver our paper on a consistent basis. 8am was our earliest delivery, even though it was supposed to be delivered by 6. Some days delivery simply did not happen. Even calling and reporting a missed delivery didn't result in a paper being delivered. I'm sad to say we will be canceling our subscription and The Sentinel doesn't seem to care at all. read more

When I first moved to town I thought this newspaper would be a great way to connect with the local community; unfortunately, I now realize it is a local "National Enquirer" with news stories that are based on gossip, misquotes and misinformation ALL the time. If locals from Cumberland County want a paper with actual facts, decent writing and is worth paying for, try a different local paper. If you want a paper that chooses a target of the day to defame and print gossip, then this is the paper for you. Opinion pieces are fine in an editorial section but using opinion pieces as news is horrendous journalism. read more