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    The Secret Garden

    3.7 (27 reviews)
    Open 7:00 am - 5:00 pm
    Updated over 3 months ago

    Services - The Secret Garden

    Floral design and installation

    The Secret Garden Photos

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    Reviews With Photos

    Doesn't look like what I ordered
    Jen A.

    Had had high hopes for the order I placed. When I saw it I was immensely disappointed. Although my mother really appreciated it she knew instantly there's no way I would've ordered something would look like this. I contacted the owner and for a moment it seemed like she was going to work with me and then suddenly ceased all communication when I sent her multiple pictures of the arrangement. I've then filed a complaint with the Better Business Bureau at which point she never responded to them. I will now be disputing the charge with my credit card because I was not provided the item I paid for. I hope anyone else that had an issue with their order also files with the Better Business Bureau maybe eventually she'll acknowledge her terrible product.

    Reference picture: Price of 3 oz jar Tupelo Honey (Savannah Bee Company)
    Kenyatta B.

    Longggg time no see Yelp, but here is a doozy. On April 28, 2020 I decided to be a great niece and order a bouquet of flowers for my aunt in Kentucky. Due to the COVID-19 pandemic I decided to be intentional when making my purchases this go around. I decided to utilize Yelp and find a small local business to fulfill my order. As an out of towner I looked for the florist with the best reviews, and THE SECRET GARDEN won! Next I was obliged to go scrolling through a long list of floral arrangement images to find the perfect bouquet. My aunt has been my rock and since she has lost her own mother, Mother's Day has become a harder holiday to swallow. So once I found the "Honey Bee Farms Daisy- Large with Honey" bouquet I knew it was the one. This arrangement was advertised to come with a 3 oz jar of Tupelo honey from the Savannah Bee Company. I'm a Savannah girl so this bouquet meant a lot. It was like sending a piece of myself to my aunt. As if I were physically there with her. I made my purchase ($56.70) and I went on my way. Proud that I wasn't scrabbling like many other holidays. Lol On 5/8/2020 i received a very emotional phone call from my aunt. Enthusiastic and happy that an unknown present was waiting for her at her door. When we got off the phone I found pictures of the alleged floral arrangement. The exterior had some form of felt bee hugging the vase and in the middle of the arrangement was a 12 oz plastic jar of Kroger brand Honey Clover honey. This is of no disrespect to the Kroger brand company, because that is actually my grocery store of choice. However, that is not was I envisioned. When you simply compare the prices of the two their is a huge discrepancy. A 3 oz jar of honey from Savannah Bee company is $7.50 and the 12 oz jar from Kroger is $3.99. Definitely not the same. So as a good shopper I check my phone, voicemail, and email to look for some form of communication letting me know my item was truly delivered and/or there were modifications to my order due to the virus. And there was nothing. The morning of 5/9/2020 I decided to call The Secret Garden to inquire about the change. A bright voice initially answered the phone, but the conversation soon turned dismissive. I'm not sure if I spoke to Jackie or Janice but regardless it was a complete disappointment. I was told that there was nothing she could do, that the products were of equal value, that she had more orders of higher importance, that I should have wrote in the notes that the honey was important (which I never knew you had to specify that you required a specific item that is advertised) and I was hung up on. My only request was to receive some sort of notification on the change, to have received a local brand of honey, and/or receive the modification clause from their website (which doesn't exist). Nothing was offered and I was rushed off the phone. Left with a false promise of a follow up call before I was hung up on. When I called back to get the name of the young lady there was no answer. Overall I give this company a B for timeliness. The delivery was delivered on the expect day. They should receive a D for delivery. No email notification or text letting me know my item had been delivered. And a F for customer service and quality. This company prides themselves winning top rated online florist and couples choice winner awards. However my interact was cold and it lacked empathy.

    I got flowers from The Secret Garden for my birthday by my family. It was a total surprise and they are gorgeous!!!! They have flowers that haven't even bloomed yet, which most flower places I know do not do that. That made it extra special to me!! Even though I didn't pay for these flowers (so I'm unsure of how priced they are) I will be buying from them when the time comes!

    What was supposed to be the 49.00 Winter Moonlight but instead got this?!?  Looks nothing like what I ordered from their website!
    Louise T.

    Ordered an arrangement listed on their website in the photo below, Winter Moonlight Bouquet for 49.99. Asked Janet specifically if they had the exact roses. Janet stated she did. I placed the order. Once the order arrived it looked nothing like the photo. I sent Janet photos of the arrangement that arrived. She stated substitutions were made and that it was only short one rose and what I call lavender roses they call pink-purple. She should have told while placing my order she didn't have the flowers shown on her website. She offered to pick up the flowers they delivered and refund my money for my grandmothers 100 Birthday. My grandmother who has no idea she got something I didn't order and next a knock at the door, "I'm here to pick up the flowers we didn't make correctly!" Janet offered this to solve their lack of fulfilling the order correctly because who would want the flowers to be picked up after the recipient already has them?!?! She then offered to give me $2.50 refund for the one rose missing. Vase wasn't even the same! Very unprofessional, defensive and brash. Kids screaming in background in all three phone calls while placing order and then try to dispute order!!!Buyer beware....if you order over the phone from the photo off their website what you think you are ordering is completely different! I understand to substitute some items but it looked absolutely nothing like the image of what I ordered!! I would never ever do business with this unprofessional florist. I explained I would be writing a Yelp review and she said..." Go ahead write your review you aren't getting any money back from me and hung up!

    The Secret Garden did this beautiful casket spray for my father's funeral yesterday. They exceeded what we even imagined. Thank you so much!
    Michelle M.

    The Secret Garden did this beautiful casket spray for my father's funeral yesterday. They exceeded what we even imagined. Thank you so much!

    Liam L.

    This florist is amazing simply call in tell them what you would like and presto you have an Beautiful arrangement. I have never had any problems with delivery. Thank you so much Secret Garden My recipients always loves your arrangements.

    Thank you so much for this beautiful flower for a memorial.
    Anne L.

    I call in to have them deliver this flower to my son girlfriend families memorial. Her dad pass away unexpectedly and I wanted to send my condolence to her and her family. I'm very happy with the outcome of the flower and deliver. Definitely will use them for future need.

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    5 months ago

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    1 year ago

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    6 years ago

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    5 years ago

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    3 years ago

    If you need flowers this is the place to go. The florist's always put together the best arrangements.

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    6 years ago

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    5 years ago

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    7 years ago

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    5 years ago

    I ordered my husbands funeral spray from here. They were very helpful and the arrangement was beautiful.

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    6 years ago

    Great selection of fresh cut flowers! Love walking into the cooler to choose my own! Price is right and they make any arrangement beautiful!

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    11 years ago

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    9 years ago

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    14 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    12 years ago

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    Ask the Community - The Secret Garden

    Review Highlights - The Secret Garden

    The Secret Garden did this beautiful casket spray for my father's funeral yesterday.

    Mentioned in 2 reviews

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    The Secret Garden - florists - Updated May 2026

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