1. The Ryan Agency

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Hornell, NY

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The Ryan Agency

5.0 (2 reviews)
Closed • 8:30 am - 4:30 pm

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Northeast Protection Group

Northeast Protection Group

(1 review)

I WOULD GIVE ZERO STARS IF I COULD!!!! I had been a customer…read moreof Karen Butterson's Allstate agency in the past. When she left I was automatically assigned to a different agent. Earlier this week I was cold-called by a woman named Lori who, in a voice- mail, stated that Karen had opened an independent agency and they wanted to give me a quote. She (practically) assured me they would save me "hundreds of dollars compared to Allstate". I called back to get my auto and homeowners insurance quotes. The biggest issue is that the auto quote that was sent to me was not mine! I am sure that the woman named "Gwendolyn" would not be happy knowing that I was given her name, address, phone number, email address and car's VIN number! I am terrified to think about who may have gotten my sensitive information! Next... the person who called me (Lori) alternately asked for my patience because she was training.... and told me that I can be confident with her because she had 25 years of experience. Huh??? I was repeatedly called for more and more information using different phone numbers from differing areas in WNY. The person I spoke with (Lori) has never met me, and yet I was addressed as Jo, Jode, and Hon. And, she repeatedly commented on how beautiful and expensive my house is.... and how I must be doing very well. Neither professional nor appreciated! And, to add insult to injury, the insurance quote I received for my homeowners insurance was several hundred dollars more than I am currently paying (for identical coverage with a larger deductible). I am not sure how much my auto insurance would be since I received Gwendolyn's quote instead of mine. I'm still wondering (and terrified about!) who received mine. STAY AWAY!!!!!!!

The Ryan Agency - homeinsurance - Updated November 2026

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