I called at 4pm on 6/20/16 to ask if I could use my groupon! I spoke to Miles (Assistant Manager) who said Yes, but the kitchen closes at 10 pm but if there are people there, then they keep the kitchen open until 11 for appetizers only. We told him we will be there before 10 to use our groupon and we want food (not appetizers) So my whole family shows up before me at 9:20 pm and Miles tells them that he just closed the kitchen about 10 minutes ago and that they could only order appetizers. That means he closed the kitchen at 9:10 pm even though he knew guest were coming for food. I showed up around 10:10 pm. The place is completely empty, not even 1 employee in sight, and not 1 other customer in site. Just us. I sit down and join my family. We eat the food and 15 minutes passes by. Still no one is in the building. No one has even came to our table to ask if I want a drink. We are ready to pay. And still NO ONE is in the building. I literally walk into the kitchen and the cook had to come out and look for Miles. When me and cook come out of the kitchen, Miles is suddenly behind the bar drinking out of a water cup. Oblivious that he has customers eating that need a drink and now want to pay and leave and are now in his kitchen looking for him. I tell him "So someone does work here, When is someone going to come ask if I want a drink?" He says "Im sorry would you like a drink? I say "Actually no, I ate and have been wating for 20 minutes for someone to come to our table. Where is my waiter?" Miles says "Oh, well Im your waiter" lol what a joke. So I say "Do you even know how long I have been here" He says "No actually, sorry with a huge smile on his face!" I ask him "Where have you been?" He says "I was outside talking with the other guest." So I just ask him for my bill. "He tells me that groupon took care of my bill" And I told him "Yeah and you did not take care of us!" My girlfriend lets me know that those guest where at the bar and went out for a cigarette break. So basically Miles was outside having a cigarette with who were most likely his friends. Instead of keeping the kitchen open until the time they are supposed to, and instead of helping the 1 table that is sitting down in your establishment for the very first time, Miles wanted to be outside with his friends and close up the restaurant early.
This place is a joke and so is the service. Never go here and especially don't waste your groupon money on this place! They might close the kitchen early because they have no business. Which is why they have no business in the first place!! Food was horrible. Bread on sliders where hard as a rock. The bacon potato wedges were all burnt. The only thing edible was the chicken strips. Oh and the kitchen was exceptionally clean!! Your supposed to serve your whole menu until the real kitchen closing time. You never know when someone is going to come in wanting to spend money. I would give 0 stars if I could. A bag of chips would have been better than this place!!
He could have easily turned this situation around with good customer service but he just did not have any. This explains why they are on Groupon and why Miles is telling me over the phone that no one has came to eat in a whole 1.5 hours since 8 pm so thats why he closed the kitchen cause they cant afford to keep 2 cooks in the kitchen. He says he did us a favor by opening the kitchen back up so that we could order appetizers. He also tells me, that I should understand where he is coming from because they are a new restaurant! Groupon is to help you gain new business, not to show how bad your service is. I read other reviews. It doesnt matter how many good reviews you have. What matters is the bad reviews that you have. If management or the owner makes excuses for why this happened or how this didn't happen instead of saying sorry, let me make this up to you. Then your employees will have the same attitude and not care about your business as well. Care about your restaurant, hire quality people, and don't argue with your patrons when leaving a bad review. Learn from it, correct it, apologize and Improve. We drove all the way from Costa Mesa to go to your place. You have to be better than that! read more