*****Vegans / Lactose Intolerants beware!
Popped into this cafe a week or so ago to grab some drinks with my mum and sister. My sister ordered her drink, and as my mum and I are vegan, we asked for a soy milk latte & soy milk iced chai, no dairy ice-cream / cream etc (putting a big emphasis on NO dairy).
Then we asked the two women working if any of the cakes were vegan as well. Owner / cook confirmed that they weren't so we didn't get any. (Second time it was emphasised no dairy to staff)
When putting order into the till, the staff kept getting flustered so we again, confirmed with them the order and our dietary / vegan requirements. (Third time confirming they understood no dairy)
Soy iced chai came out with a huge scoop of ice-cream floating on top. I gave them the benefit of the doubt & tasted it and realised it was DAIRY. Brought it to the attention of the staff / owner who brushed it off as "some people just prefer a lighter milk with the drinks" but yet not taking into account that adding full cream dairy ice-cream to the drink would contradict that anyway.
I have been a strict vegan for years and it was truly horrible to see these women brush off the fact that they had served me this product like it was no big deal. It's bad enough that they used ice-cream made from the product of a sickening industry after I made sure it wouldn't be present , but it sickens me knowing that if I were lactose intolerant I would have become very very ill from this and they didn't have any regard for it.
In the end, they offered me a free drink which I refused multiple times due to the negative experience & general dislike of the service / management but the overpowering, forceful owner decided she'd do what she wanted and gave me a random iced coffee anyway.
I understand mistakes happen, but this whole experience was just really frustrating and saddening so definitely won't be going back. read more