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The Roofing Barn

5.0 (1 review)

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11 years ago

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Orofino Builders Supply Inc - Great place, horrific lumber

Orofino Builders Supply Inc

(10 reviews)

store is ok but your website sucks, I want to find something I don't want to spend all day just…read moretrying to get to search. Then you want my to jump through hoops just to leave a comment. See that's the kind of crap busy people hate.

Pretty frustrated with this business. Long story short, don't buy any Husqvarna products from…read moreOrofino Builders Supply. They say there is a warranty on the products, mine never filed and they also claim they offer warranty work, not true. I had a weed eater breakdown and took it in for repairs. They do not have anyone to repair Husqvarna. Their solution was to just trade out my old weed eater with a new one. It was a great idea, but when I went to use it, all the parts were not there. I contacted the store and the manger told me he would see what he could do. I never heard back from him and when I called he said the solution is to oder the missing part and they have no clue when it will arrive. I asked why he never called and was told he had planned to call when the part came. I am now 10 plus days without the ability to weed eat my property. There were no other solutions offered or thought about. Now I either wait or go buy from another company who can back a warranty or at least give me what I purchased without missing parts. I think the biggest thing that prompted this review was the disrespect I felt by being called "bud" and "buddy" by the manager. I am not a teenager and find that very degrading. I own a small business and do everything I can to make my clients happy, even if it means going the extra mile. Maybe that's not a TAL value?

Savemore Building Supply

Savemore Building Supply

(5 reviews)

Super helpful and knowledgeable staff…read more Large inventory, I found items the big boxes didn't have. Fair prices. Hardworking and helpful yard staff. Thanks!

I never imagined I would be writing a review for a lumber company. The fact that I am hopefully…read moreresonates and speaks volumes about my experience at Savemore. One thing I realize as I grow is how business has changed literally everywhere, especially when it comes to personalized customer service. This is a thing that appears to be gone in the big box stores like Home Depot and Lowes stores. Being that I am Transgender, perhaps I worry about this factor a bit more than others because I am in a class of people that is not the common everyday people. Maybe you would not think it matters but it REALLY does. There are many people and probably a majority of people that do not yet understand so some people can be rather standoffish, confused or even very rude. In fact, most people haven't figured out how to address trans people yet. It is sad but it is true. Because engaging with people can be awkward at times, I have gotten used to cracking a quick joke or two about myself during this process to more or less get this out in the open, add levity or even remove the elephant in the room. It seems to work well for me. I looked at my Sales Associate and said, "Yall must not have many Trannys come in off the street to buy lumber." He looked at me and said, "No, we really don't. In fact I have never met one before." We both got a pretty good laugh and he really became great to work with and treated me with respect. My Sales Associate was a young man named Brett Burdick. When I entered Savemore and after a friendly greeting, he offered to help me with the long and arduous task of planning a rather huge deck. I was struggling with a rather crude illustration I had made to explain what I needed to assemble my project, Brett smiled, took my drawing and said, "Let me help you with that." He began clicking away at the computer and after a slightly uncomfortable and silent five minutes, he handed me back a printout of building materials I would need with a price and everything. I was so relieved, the printouts even included screws, lag bolts and flashing. He had thought of every detail and it was under my budget. This was absolutely paramount to me as I barely knew what I was doing and as you can probably guess, this was a very intimidating process for me. In my mind, Mr. Burdick really stepped up to do his job at the risk of fellow employees perhaps assaulting him with bad tranny jokes after I had left the store. This is just a reality and these things happen more than you can imagine. I think it is just a way for people to deal with something they don't see on a daily basis. I thanked him for a good experience, for treating me so well and most of all for making me feel like a human being. It turns out Brett Burdick's family owns this company. A very good company with a very friendly culture. This really is huge because as you know, in any organization culture breeds from the top down and all the employees at Savemore reflect Brett's friendly and helpful attitude and I would never shop for lumber or building supplies anywhere else again. Even if Home Depot was cheaper which it really is not, the service I continue to get from Mr Burdick and staff is simply worth more to me than being ignored at Home Depot. I could go on and on about this company but they is so many hours in a day. This is an important review because I feel like I made a good friend that day and smaller companies like Savemore are getting rare. I really hope everybody sees this and goes in to buy from the Burdick family and continues to support this family built business.You will be glad you did. If you run into Brett Burdick, please tell him Breezy, his new Tranny friend sent you in. I am confident you will both chuckle and you will have a great experience at Savemore Lumber. I hope this heartfelt review helps and if you made it this far, thank you.

The Roofing Barn - buildingsupplies - Updated May 2026

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