The Restoration (Asheville) provides the most favored qualities of southern hospitality. From the moment you walk through the front door, you are greeted with a welcoming and neighborly demeanor and a politeness, charm, kindness, helpfulness, and charity that is generally reserved for family and close friends. You walk into a soft, enveloping acceptance that truly transports you into yesteryear...a time and space where you can saunter in, relax, and melt into a lobby chair without a need to rush to your room. Everything about the ground floor, from the front desk to the lobby and The Exchange (a sprawling restaurant and bar that beckons you with expert and experimental mixology), eases you into the folds of an elegant, laidback, and gentle homecoming. The entrance and lobby are adorned with walls of books, rolling velvety furniture, deep wood tones, and a warm light that teases and comforts all at once. And this, my friends, is only the beginning.
It was raining when we first arrived and a tree had fallen just shy of the hotel entrance due to a wild thunderstorm, but this did not stop Jordin (our valet) from providing us the kindest welcome and assistance with our bags. Sophia, the sweetest hotel receptionist, meet us at the door with a glowing smile and infectious joy. She quickly scooped up our little 14 pound pup to help whisk him inside and out of the rain. William, a strikingly handsome and well dressed front house supervisor, greeted us at the front desk. His presence was gentle, personal and intentional. It's as if he was placed there to wait for US (and only us) the entire day. He stood in the open space of the reception area, flanked by a cocktail cart stacked with various charcuterie treats and a counter decorated with a bottle of wine and full globe glasses. Before we could say hello, he was placing a beverage in my hand and offering a tasty treat to our pup. To say we felt pampered would be an understatement. And it didn't stop there. We were then greeted by Zack, another front house supervisor, whose million dollar smile and Ken-like charm sealed the deal. We were home away from home and felt completely AT HOME. Charlotte, whom we did not get to meet in person the day we arrived, was a behind-the-scenes super star who helped us book our reservation many weeks prior and literally snagged us a room that matched EVERY single request we made. She even surprised us with an unexpected gift for our pup, accompanied with a personal note, inside our hotel room upon arrival. Such kind and thoughtful staff. You simply don't see or experience this kind of care these days.
A few additional shout outs to Tracy and Martin at the front desk and Imad the valet. Big thanks for your charisma and smiles! When we needed directions to a local eatery, inquired about the roof top bar, and requested to retrieve an item from our valet parked car, each of you welcomed our inquiries and needs with kindness and gratitude. Truly, we felt more like family than guests.
Oh...and Collin, the amazing bartender and mixologist, delivered such friendly, polite, accommodating, classy, and engaging service at both The Observatory and The Exchange bars! An excellent conversationalist and storyteller, Collin has serious class. He is authentic and graceful, kind and respectful. If you get the chance to indulge his mixology skills, be sure to ask him about Maine!
Friends, If you haven't figured it out yet...the Restoration is the BOMB. It's a customer-driven, southern charm, luxury hotel that offers the easy-going, adventurist, back-packing comfort and treasured antique style of the Blue Ridge mountains. It's grand and bold, yet delicate and tender. Each guest that walks through the door is treated as the MOST important guest. The staff is unified...breathing, moving, and centered with their finger on the pulse. They understand hospitality. No, they LIVE and breathe it. Graciousness flows through their veins. And we are forever impacted by this remarkable experience and look forward to our next visit.
The Restoration lives up to its name. You will feel "restored." You will feel as if your returned to something former, something right and just and delightfully welcoming. You will feel at home and, like us, you will wish to lean back into that feeling once again. read more