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The Queen Team - Keller Williams

2.4 (5 reviews)

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Century 21 Highland Realty

Century 21 Highland Realty

(5 reviews)

EXTREMELY RUDE & CONDESCENDING! I called this office seeking assistance. A gentleman who never…read morebothered to introduce himself or give his name with an 'I'm better than you air' answers the phone. I ignored his attitude, as he seemed to be assisting me. He then was sarcastic and belligerent when I asked him a question. I do not believe I should be treated in such as way when I am potentially paying for a service. Rude! Arrogant! If you want to be treated like garbage, call here.

This past week I was in Las Vegas for work and decided to take the 90 minute trip to Kingman, AZ to…read moredrive around and see if it would be a good place to look at real estate. I didn't have a plan for the day and on a whim stopped into Highlands Reality. When I entered the office Chuck Casson greeted me and asked how he could help. I told Chuck I was interested in real estate in the area but as I didn't have a real plan and was exploring I didn't have a lot of details. Undeterred, Chuck pulled out a notepad and started guiding me through some basic information about what I was looking for in a property. By the time my conversation with Chuck was over he had spent about 30 minutes telling me about Kingman and the surrounding areas. Chuck printed out a current list of properties that generally fit what I was looking for and gave me a map of the town with the different areas of the town highlighted that I should or shouldn't look in. Overall the whole experience with Chuck was positive and extremely informative. Chuck didn't try to pressure me to give him lots of personal information. Chuck seemed genuinely happy to spend time educating me about the area so that I could make an informed decision about purchasing real estate in the Kingman area.

The Queen Team - Keller Williams - realestatesvcs - Updated May 2026

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