1. The Qi house

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    Miramar, FL

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    Services - The Qi house

    Therapeutic massage

    Acupuncture

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    Ask the Community - The Qi house

    How do I make an appointment?

    You can always call us at 7543667613

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    Eastern Acupuncture And Wellness Plantation

    Eastern Acupuncture And Wellness Plantation

    4.6(27 reviews)
    10.8 mi

    Clarissa was attentive to the lower back sprain that caused me to seek out a professional massage…read moretherapist. It was an above and beyond experience and I feel great about the price paid for the services. Thank you and I will be back again!

    I am writing to formally express my concern regarding several issues I have experienced with my…read moreappointments, cancellation policy, and billing. I previously spoke directly with the owner and explained that I have FMLA-related medical circumstances and unpredictable migraines that can occur without warning. During that conversation, I specifically explained that there may be times when I need to cancel an appointment unexpectedly because of a severe migraine. I was told that a note would be placed in the system regarding my situation so that I would not be charged a cancellation fee if I needed to cancel for this reason. Today, I had to call to cancel an appointment because I was experiencing a terrible migraine. Despite our previous conversation and the understanding that a note would be placed in my account, I was advised that I would still have to pay a cancellation fee. This is very disappointing because I had already discussed this exact situation with the owner beforehand and relied on the understanding that my circumstances had been documented. There are also ongoing concerns regarding charges on my account that I would like reviewed: I purchased a package of 5 massages, but during my last visit I was still charged $132 for a massage on August 22. I explained at the time that I had already purchased the package of five massages, yet the $132 charge continues to appear. I was also charged for another visit/day that I had already paid for, including the herbs. The amount I paid was $80, and I was later told that the payment had not been received. My FSA card records show the charge, so I believe this payment should be verifiable. I also posted a review regarding my experience because I felt it was important to honestly share what happened. I was very disappointed to discover that my review was intentionally removed. This added to my concerns because I believe customers should be able to provide honest feedback about their experiences, including concerns regarding billing and customer service. To avoid further confusion or unexpected charges, I have requested to cancel all of my remaining appointments for the rest of the year, with the exception of the two massages that remain pending from my package. I am requesting that you please review my account, including my previous discussion with the owner, the cancellation note that was supposed to be placed in the system, my five-massage package, and the payment records for the $132 and $80 charges. I would appreciate written clarification regarding these charges and confirmation that my account has been corrected accordingly. I would also like confirmation that the remaining two massages from my package will remain available to me and that no additional incorrect charges will be applied. I have been trying to resolve these issues, but having to repeatedly explain payments and charges that should already be reflected correctly in the system is extremely frustrating. I am also disappointed that after taking the time to share my experience through a review, it was removed. I hope this matter can be reviewed and resolved fairly and professionally. Thank you for your attention to this matter. I look forward to receiving a response and confirmation that my account has been corrected.

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    Eastern Acupuncture And Wellness Plantation
    Eastern Acupuncture And Wellness Plantation
    Eastern Acupuncture And Wellness Plantation

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    The Qi house - tcm - Updated October 2026

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