Nice hotel.. But I called to get some water and green tea.. it's been FUCKIN 2 hours!! And still…read morewaiting

The room is very nice. The people are very nice. the biuffet breakfast was good. The buffet dinner…read morewas not so good. A lot of the food seemed like it had been sitting around for a long time some was even cold. When I asked for something that was offered they gave me the sample plate instead of making something fresh for me and even had to heat it up. That is 2 star.

we had an amazing time spent at the Somerset Alabang. The staff here are very welcoming and very…read morenice, even with our very loud 2 year old (so sorry!) We spent 9 days in a 1 bedroom deluxe. It had a separate living room, with a full kitchen if you decided you wanted to cook (we did not). It also came with a big refrigerator and also had a 5 gallon water dispenser which was great to have. King bed was very comfortable and bathroom was also very big. Lots of storage space to keep your belongings. there was a balcony but we never utilized it since it was kind of hot. Breakfast buffet came with the booking. Lots to choose from, 2-3 dishes usually change but they usually offered plain rice, garlic fried rice, dried fish, eggs, salad bad, noodle dish (this changed daily), some sort of protein (this changed daily), small selection of breads, congee and another soup that changed daily, coffee bar, variety of juices and cereals. One reason i also chose this for accommodations over the other places was because it also offered a kids play room which came in handy every day to release all the energy. Our booking also came with a parking spot which helped a lot when our family and friends came to visit. We used the combo washer/dryer every day. It does take a bit longer to dry, so make sure you dont put a huge load of clothes in. They also offer a shuttle service on weekends to the mall, reservations are required for the times. We never utilized it but its a nice amenity to have. They are also in close proximity to food places. 7-11 is next door as well. I also found out on our last day that they can arrange for airport drop off (i am unsure of pickup). I also loved that they called us every morning when the Taho guy came through! All in all, staying here helped make our vacation in Philippines go really well. Will definitely come back here!

I stayed here for 3 nights and 3 days. In general, the overall aesthetic looks nice. Pool area…read morelooks great; although I didn't get a chance to use it. Gym was reasonable size and quiet during night usage. Only one restaurant, so not much selection, IMO. Everyone here was polite. Some negatives... 1) the first thing I noticed was the A/C and TV were ON. The TV display was about to be out of commission. I left a note to ask if it can be serviced and it did by the next night. 2) I am not used to not having bottled water. The room advertised bottled water, but there was a 1 gallon water dispense. It was laid near a window. And although it was covered (sun protected), I did not feel comfortable drinking from it as I cannot see inside. 3) The room I stayed in must have not been used often. The toilet looks to have some dried-up water stain on the toilet seat. Also, on the first night when I turned on the shower, dirty water came out for about 2 minutes before it cleared up. Another reason why I don't want to drink the water. 4) Although I was on the 20th floor, I could hear outdoor noises. The ceiling A/C help as it generates white noise. LOL. 5) On the third night, my bathroom sink leaked. It wasn't a lot, so I just let it be since I was going to check out the next morning. And just a recommendation, there isn't any vanity light. The overhead bathroom light is dimmed. I can barely see my face as any lights available would be lit from behind my head. So all I see are shadow outlines of my face. Additionally, the electrical socket in the bathroom is not meant to be used with a hair dryer.

We were attending a wedding next door at the Acacia. Chose the Vivere due to the 2 bedroom option…read moreof the Imperial Suite. Conveniently located in the Alabang district and right across from the very lively Festival Mall, the Vivere Hotel sits 31 stories above Laguna bay. initial impressions were very positive with a Lobby that was very opulent. friendly doormen, bellhops and check-in agents welcomed us in. we got in very early in the morning and opted to pay for the early check-in which was a FULL night's stay. it was a reasonable price as it was so we were ok with it. the room was very nice. clean lines and sparkling tiles. the Imperial Suite has a separate living area, dining area, 2 bathrooms with 1 tub/shower combo and 1 with just a standup. the bathrooms did not have very much counter space, unfortunately. the water pressure was both weak and did not deliver HOT water, just lukewarm. very disappointing. there was also no TV in the 2nd bedroom. 2 of the 3 AC units were remote controlled and the one in the 2nd bedroom was hardwired. kinda weird. oh, and there was supposed to be a mini-bar setup, but, there wasn't. we ate our morning breakfasts at the Nest on the 31st floor. the staff up there were very friendly and remembered us each morning. the food was buffet style with a good amount of Filipino and Western options. we ordered sparkling wine a couple days and were surprised how pricey it was considering we were in the PI. the day of Typhoon Uwan they had the breakfast setup on the 2nd floor ballroom. the elevators got pretty busy for breakfasts, but, we didn't wait too long most days. we also dined at Shogun, the Japanese spot at the lobby level, but, was not technically associated with Vivere. no room charges allowed. good food nonetheless. the location is extremely appealing. the Alabang area is very clean and well maintained. mama had some concerns when i initially told her we'd be walking back from the wedding (800 meters) back to our hotel. no worries at all. Festival Mall is located a quick 5 min walk from the hotel and is filled with so many eateries, shopping, lounging and most importantly for us, KID friendly amenities. the mall had an amusement park and a trampoline park. further up from the hotel was more dining options as well as a grocery store that we used to grab some stuff to stock up for Typhoon Uwan. there is a pool on the 4th floor. it's small with limited lounge chairs, but, very refreshing. there is a bar/dining area, but doesn't open till 4p so that was inconvenient unless you BYOB, which we did. the kiddos enjoyed swimming during the Typhoon with sideways rain. the area was not impacted much from the weather. Overall, we liked our stay. All the staff we encountered were very friendly. The dining options were good, just wished they had a lobby bar option. The location can't be beat. The rooms need some attention, specifically the water pressure and temperature. They need to add a TV to the 2nd bedroom as well as modernize the AC in that room. The hotel bills itself as a 5-star, but, is not. 3.5 to 4 is more their speed.

After considerable research to find a 5 star hotel in Alabang - we came up with Vivere for its…read moreprime location, convenience and safety. LOCATION: 5/5 It is situated in Filinvest City, making it an easy access to restaurants and shopping malls. Makati and BGC are roughly 45-mins drive away. ACCOMMODATIONS: We booked the Imperial Suite, located at the 8th floor of the hotel with a view of the city. It is a 2-bedroom, 2 full bath suite with a separate kitchen and living room. There is also a small storage area with a closet where luggages could be stored. This actually felt more of a luxury apartment than a hotel room. CUSTOMER SERVICE: 5/5 The customer service in this hotel stood out. From the bellhops, front desk, concierge, and the wonderful restaurant staff at the Nest (which I'll be writing a separate review of this restaurant) were all consistently attentive, friendly, and polite. CLEANLINESS: 3/5 While the hotel has aesthetically pleasing appearance especially the lobby and overall set-up. Unfortunately, the cleanliness specifically to our room fell short of our expectations. The pressing issue was the initial state of the room even upon check in. We noted that corners and edges of the room appeared to have been overlooked in cleaning, the kitchen utensils weren't as clean as they should be. I also experienced some skin irritation during our stay, which I suspect might have been related to linens or possibly a tiny biting insects. Due to these issues, we ended up checking out after 4 days rather than our planned 14 . REFUND PROCESS: While we did face some concerns that cut our 14-day stay short (and had already paid for the full duration), we did not encountered any problems with the refund process. The hotel processed our refund for the unused nights and the money was back to my account in about a week, just as they committed. Given the hotel's prime location, beautiful aesthetics, and top-notch customer service - this could have been an easy 5-star rating. I believe that an enhanced focus on maintenance checks should be one their priority given that this hotel is priced higher than nearby competitors.

FEB 10, 2024: I'll escalate this with their management too but I will share here for everyone's…read moreawareness. For context, please see image below first. This is posted near the elevator for EVERYONE to see. As it is announced, it says here that breakfast is first come-first served. We were in line, and there were foreigners who insisted they have reservations. Honey, Kyra, Jener, Kaye (the ones in charge with the queue) said there were no reservations for breakfast, but then suddenly gave in and let the foreigners through. There were a lot of people in line, but they allowed these people to get through. What kind of decision and judgement is that? I felt racism in my own country! Terrible, TERRIBLE SERVICE! DISAPPOINTING!

* Price: not bad, about $100 usd per night for regular room (double bed) and $200+ usd for single…read morebedroom suite. 4 star. * Accommodation: nice comfy bed, standing shower only, gym, on-site restaurants, pool. safe box, hair drier, slipper and bath ropes. onsite laundry service. 4 star. * Location: Alabang area which is a newer area in Manila. 45 min to 60 min from airport. 2 hours from china town or Intramuros. (might not be convenient for out-off-town visitors) 3 star. * Motif: modern decor. There is sign of wear and tear which can be fixed easily. clean bathroom and common area. 3+ star. * Service: overall, pretty good, friendly but not exceptional. 3+ star. This is averaged to 4 star for me! Stayed here during our visit the Philippines with friends who chose this hotel to be closed to her family's office. We stayed in single bedroom suite for 1 night and double bed room for 2 nights. The single bedroom suite is spacious with nice big king bed, nice living room with a full kitchen and access to presidential lounge (free drinks and food from 6 AM to 10 PM). It is definitely worth the money! The double bed room is generic but comfortable. We had breakfast at the cafe down-stair which was pretty good and fresh but not exceptional. The lobby restaurant provides the same menus as room service which is reasonable price. They have shuttle to take you to airport with about 1400 peso or $30 USD per person or per car. If you stay in the suite, it is free charge. The reason I did not give them 5 star because: 1. There is not convenience store on-site for snack or water/juice. You can buy coffee or alcohol at the lobby restaurants but not water or juice! You do have 2 small bottle of water per room per day! There is a near-by 7-11 store! 2. Room key is only allowed you to get to your own room but if you need to meet your friends on different floor, you will have to meet at the lobby. (Perhaps, for security reason that your key only works for your room floor! However, it is somewhat inconvenience when our group got separated and we could not get our luggage from our friend's room!) 3. Most staff is pleasant but not helpful if you do not speak Tangalo and/ or do not stay in their suite!

Their staff are accommodating and respectful. The hotel provided everything we needed, not the…read morebiggest fan of their room service though, objectively it was good but don't expect qualiityyy if you know what i mean... Thank you for the lovely stay! Mabuhay!

The condo/ hotel we stayed every time we visit our home town! It's just right for the price. Very…read morespacious, location is perfect for us. Friendly staffs, accommodating with most of our request, they used to have a free shuttle service around the Alabang area but they charge a fee now , some of the rooms are outdated but clean. Our house keeper Ronald is very attentive with our request, front desk and security are nice and friendly! We will definitely come back!

Hotels were extremely full for my last minute unplanned trip to Manila, so was happy to hear that…read moremy local hosts found a room for me here at the Acacia. I arrived at around 1am and wasn't sure what to think of the area at first, but once daylight came and I got out to explore the area I was quite happy. The Festival Mall is only about 1/2 mile to the east and the Alabang Town Center is about 1/2 mile to the west. I ended up making each of the walks several times and felt very safe on each walk. The highlight to me was their breakfast buffet - there are so many excellent options to choose from (see pictures) and I did my best to sample them all every day! The gym was a little warm for my workout each morning, but I made it through.

3.5 stars, upgraded to 4 On par with classic or mid-range H_…read more_ _ t & M_ _ _ _ _ _ t hotels. Comprehensive hotel amenities. Hotel is clean with spacious, relatively well appointed bedrooms. There were a few hits, a few misses but food was mostly average. Best items were the chocolate ensaymada & the ube cake with macapuno & leche flan. Liked the pinakbet, birthday noodles, chopsuey, & hot coffee drinks. Buffet was also enjoyable. The misses were mostly breakfast items. Skip the sad eggs Benedict. More care should also be made with selecting pastries for the refrigerated display case in the lobby cafe. Desserts looked yummy but most were items with caramel or chocolate, and giant éclairs & cream puffs. All pretty to look at but difficult to eat when cold. Had to use knife & fork to cut into the dense layers. Day spa is in the midst of renovation so they offered to do our massages in our rooms. Used our beds instead of portable massage tables. My neck was uncomfortable since I had to twist my neck to the side. They had no "donut" headrest to support my head face down. Pedicures were done in the salon in fuzzy pink fleece covered club chairs. Basic service was mainly just cleaning. Polish cost extra. Pool was a uniform 5' deep & was not heated. Water was cooler than expected but was OK after the initial plunge. Had so many leftovers from all our dining out, had to have our room's mini fridge emptied of the mini bar stuff to store it all. Very much appreciated that room service staff were willing to reheat our leftovers. Never seen this at other hotels. Superb customer service, cannot stress enough how great. This is the hotel's biggest strength. Very attentive staff across the board from servers in the lobby cafe & restaurant, doorman, housekeepers, spa staff, concierge, etc. Special shout out to Iries & Shania from the housekeeping department. They kept our room spotless & accommodated our frequent requests for extra toiletries, towels, pillows, etc. However, a minor annoyance quickly became a bigger frustration. Key cards are used to access both the elevators to guest room floors as well as individual guest rooms. Great in theory but the cards become easily disabled. Had to ask the front desk to reactivate our cards 5 different times including on 3 consecutive days. This same issue happened with our access to the hotel's free Wifi connection for guests. Reserved 2 rooms for the family. Unfortunately, despite reserving weeks in advance, rooms were located on 2 different floors. Annoying as our group tended to run around to each other's rooms at all hours of the night. A few things to note: 1) Having a big sink was great but resulted in almost no counter space in the bathroom for 1 person, let alone a family. 2) Shower was spacious & had 3 fixtures: a rain shower, a handheld shower, & a faucet. Had problems getting hot water with strong water pressure with any consistency. 3) Because of the spacious shower, 1 of our rooms had a cramped bathroom. Had to sit sideways on the toilet. The 2nd room's bathroom was OK. 4) Dim space in front of full length mirror by the door. A dark mirror is useless. Please install a light overhead to make it functional. 5) Air conditioner would reset to a preset temperature not to our liking a few hours after we adjusted it. Room 1 was too cold. Had to ask for blankets. Room 2 was the opposite, being too warm. 6) In some hallways, wallpaper was sliding off walls. Maybe because of the tropical weather's high humidity? Makes the hotel look rundown. Hotel should maybe switch to a textured paint instead. Great hotel location. Convenient, central to everything. Lots of food options including Starbucks, Jollibee & McDonald's. Banks, a pharmacy & grocery store are next door. Westgate Center is across the street. Festival Supermall, Alabang Town Center & the Molito Lifestyle Complex are all less than 10 minutes away. Most importantly, the airport is only 15 minutes away on the expressway without traffic. Our stay wasn't perfect but the pros outweighed the cons. Had a few minor gripes but they weren't deal-breakers. Will give serious consideration to staying here if & when we return to visit the Philippines. Maybe upgrade to a suite.

Hotel crew are hospitable and friendly Housekeeping Edmhar,…read moreEXCELLENT CLEANING... I Recommend to all

If I could give this place 0 stars I would…read more Where to even begin? My mother is currently staying in this "hotel" quarantining for 6 days per the requirement when traveling in the Philippines at the moment. It's been less than 24 hours since the writing of this review. To even classify this place as a "hotel" would be a stretch. A Motel 6 here in the U.S. has better services. FOOD: If we had known they feed their guests here like they are 2 year old toddlers, we wouldn't have wasted the money paying for a package that came with food. See the attached photo of what a "breakfast" looks like. It's literally 1 freaking hot dog and 1/16th of an apple sliced really thinly. Dinner at the night of my mom's arrival was about the size of 2 tablespoons of ground beef and watermelon sliced paper thin also. My mom had to download the Grab app so she could get food delivered. ARE YOU KIDDING ME? When we paid for "food package"?? SERVICE/ QUALITY OF Essentials -toilet paper is thinner than paper. Have you tried using thin ass TP when doing your business? Not fun, is it? -Towels: no wash cloths, literally just 2 towels -electric tea kettles but no cups/ mugs? Wtf? -utensils/ napkins nonexistent My mom asked for more toilet paper and hair dryer morning and it's now noon and it hasn't been given to her yet. If she gets lucky she might get it the day she leaves. For a hotel that's supposed to cater to guests in quarantine, the least they could do is to provide EVERYTHING/COMFORT so that their guests wouldn't have to need anything else. SERIOUSLY AZUMI MANAGEMENT? Freaking DO BETTER! K

This is a cool place to chill by the pool. I'd prefer to hang here during sunset or night since…read moreit's so bland during the day. The vibe is okay, I guess. Since it's beside the pool but the lounging area is so nice (especially at nightsi ce they have these pretty lights to liven up the place). No live bands or djs here.