I cannot even begin to express how disappointed I was with our experience today.
After verifying the opening hours on BOTH the website and the Facebook page, we made the half hour drive to the pumpkin patch this morning, because my son really wanted to go on a hayride.
We pulled into the parking lot, only to see "Sorry, Pumpkin Patch Closed" signs everywhere. I went into the store and talked to a cashier, who advised that the owner had decided to close today because they had no group bookings, and would have lost money if they stayed open.
Okay, I fully understand this... except that they advertise that they are open seven days per week, and there is absolutely nothing on the website that would suggest otherwise. If opening days or hours are subject to change, per the owner's whims, this needs to be clearly communicated on the website, e.g. "Our weekday hours are subject to change. Please call before you come."
As a "consolation," we were permitted to wander around the desolate pumpkin patch grounds and look at a handful of animals behind fences. There was no entertainment, no wagon rides, no refreshments, no staff... nothing.
In the very short time we were there (under an hour), about two dozen other families with small children showed up, expecting to have the infamous Pumpkin Patch experience. All expressed great surprise and disappointment at the unexpected closure.
At one point, my son tripped and fell flat into a mud puddle, covering himself head to toe with muddy water. We walked over to one of the hand washing stations to get him cleaned up, only to find that even the water was shut off!
Furthermore, the place was absolutely filthy. It was obvious that nobody had cleaned up from the weekend crowds. There was garbage everywhere, food and beverage containers on the tables at the gazebo, and all of the bins were full and overflowing.
One other thing I found really off-putting was how many "enter this area at your own risk" signs there were. They were everywhere, and it didn't make the place feel very safe or welcoming. That was a small detail that I'd otherwise have overlooked, but in the context of this particular experience, I must say that it only added to the bad taste left in my mouth.
So, after about 45 minutes of repeatedly explaining to my two-year-old why we wouldn't be going on the hayrides that I had promised, we threw in the towel and drove another half hour home.
What a disappointment. We will definitely not be returning. read more