The old management wasn't an easy lady to communicate with, but her staff was pleasant. This new lady at the office now I don't even know why she accepted to transfer to the Preserve as she doesn't also look like that she like what she's doing she miserable there and her situation I guess is making her heartless don't even like/treat the residents well. I never got any update while I was there because I knew their every three months checking up my apartment will make them notice the condition of the apartment. About five years living there my refrigerator needed cosmetic work on the outside paint or something it was like that for almost a year nothing was done to it, my toilet seat was broken; nothing was done. The only thing that was replaced unnecessarily was my front-door due to accidental smoke fire to my place. The firefighters broke the lock to get in but, they replaced the door when they could've just replaced the lock. My front door was replaced by an ugly pealing one, that gave us a hard time to lock it felt like they replace the door, not the lock. But money - my deposit was needed I guess- The manager was standing outside that day, I went to greet her, the first thing she said to me was about charging me for that front door while everyone was sorry for me about my situation, dinner for the kids that night was gone - burned. And, when I signed my 30 days notice 1 month later, she emailed back asking me to vacate in a time that was less than 30 days from my notice which made hard for us as February was a short month on top of it. My husband and I with the kids managed to evacuate fast enough. No time to do any final work through as she already has maintenance staff working in the apartment using my heat and my electricity to do their job. When I walked in the guy was surprised to see me with my son as I still had my keys, and my utilities were not yet transferred. I did grab my kitchen towels in the kitchen' draws and left leaving my cable TV hook up to the wall as the guy wasn't willing to help me unhook it. Quietly went up to the office and turned my keys in and left the building. It seems like all is about money, hope she didn't charge me more for not doing my cleaning correctly as she didn't give us enough time to vacate.
Updated-: Later I actually received a statement in the mail where they want more than my security deposit and threating to send me to the collection, with a bunch of nonsense charges, I don't even know what they mean. I contacted them to get explanations on those charges via email no reply it's been 4 days.
Be Careful when you renting there you could have great memories and a lot of surprises too- It's all about money-
Very disappointed of all that and also felt discriminated against. read more