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    The Polished Pup

    3.0 (2 reviews)
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    Mineral Wells Animal Clinic

    Mineral Wells Animal Clinic

    (13 reviews)

    I have used Mineral Wells for 16 years. Drs. Samatha & Chad Edwards & Dr. Lyons are the best. They…read moreare the ONLY vets I trust my fur babies to. They go above what any Drs. would do. The staff there and the vet techs couldn't be more helpful, understanding, and always gives you comfort. We are moving out of state and I feel like I am leaving part of my family at Mineral Wells. I just pray I can find a good Dr. where I am going. Let me just say, God Bless each and everyone of you at Mineral Wells. Norm & Rhonda Hegyi

    The vet himself is a compassionate guy and you can tell he means well, but he cut serious corners…read morewith our kitten, Rusty. He literally noted that Rusty was dehydrated, but he didn't even bother to run basic tests or ask for a fecal sample to see what was actually wrong. We explicitly told him that Rusty had puked up a worm, and we even pointed it out directly on their own diagram in the room. Despite knowing that, they still skipped the tests. Instead of keeping him to stabilize him or running real diagnostics, they just let us walk out the door with a dehydrated animal. Being nice doesn't replace doing thorough medical work.This isn't the first time this clinic messed up either. In the past, my girlfriend's family trusted them with their dog, Tippy, and the clinic actually lost him. Between losing a family dog and cutting corners during a medical emergency, this place is just careless. Because they skipped the right tests when it mattered most, Rusty died. If your animal is actually sick, go somewhere else that won't skip the important steps.

    Bark & Mane of Greater Memphis and West TN

    Bark & Mane of Greater Memphis and West TN

    (71 reviews)

    Berclair

    I'm not sure what kind of mobile business that arrives at a private residence and dictates a…read more"standard of conduct" to a homeowner, but I am guessing that those standards are printed somewhere and promulgated clearly to clients prior to accepting any business. There was no "incident" to speak of. The groomer, a younger person, misconstrued my gentlemanly kindness for romantic interest and the company sided with their own vice contacting me about it. The whole non-encounter was captured on video. Anyway, I hope they don't do that to anyone else.

    I had my Goldendoodle hand-cut by Aussie Pet Mobile, and they charged $437. I paid the full amount…read morebut was very disappointed with the final result--my dog looked nothing like what I expected. Management refused to offer a recut or even a partial refund. Now, 2.5 months later, I called to schedule a simple bath for my dog and was told they would no longer provide services to me. Here's what Bella from the company wrote: "Hi, this is Bella with Aussie Pet Mobile. Thank you for your response. At this time, we've decided that we're not the best fit for Red's grooming needs and will not be able to book any future appointments. We truly wish you all the best in finding a grooming provider that aligns with your expectations." Just a warning--if you voice a legitimate complaint, they may simply cut ties with you. In my experience, this felt more like retaliation than professionalism. Very disappointing.

    The Polished Pup - groomer - Updated October 2026

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