What a happy day to be finally approaching the era in life to build a new home only to have it squelched on Veterans day 2018. I called at 1:pm Central Standard time and only to get a recording stating they were unable to answer the phone. I said, "Not good." She called me back and scolded me about how they were short handed blah blah. Now I am the customer getting ready to drop almost $1,000 for a house plan and I shouldn't expect them to answer. Then, they scolded me. Don't buy from these people. She said they were the middle man. She said, "it is like when people call and say they didn't get their plans in the mail." We are short staffed today. Terrible customer service from a company that has terrible service. read more