I don't think Plain Dealer deserves one star. I've been trying to have my paper delivered in a timely manner and they have ghosted me. I started in September and now it's November. They ignore customers! This paper is crap and I'm sure it won't stay in business long. Don't waste your money. read more

Best to just go to the local newsstand or store and pick up a paper than get a subscription because at least you know you can get your paper in a timely fashion with no frustration to the business directly. Remember to not cave to digital! Long live printing press! read more

The Cleveland Plain Dealer has perhaps the WORST Customer Service of any organization that I have ever dealt with. I have been a subscriber for over 30 years but ever since 2022, the paper has constantly been delivered late. I call and complain and am promised from some person at a remote location that he or she will look into the late deliveries and pass the information on up to a manager. But nothing changes. Now, instead of receiving the paper late, I am not receiving the paper at all and I have a subscription that is paid up through December 3, 2024 per the Plain Dealer person that I spoke with several weeks ago. I sent out an email to the Plain Dealer corporate office asking someone to call me and explain why I am not receiving a paid for newspaper but no one has responded. Obviously, based on other comments that I have read, I am not the only one experiencing this terrible customer service! Robert Putnam read more

A very disappointing company that has provided us with the news for so many decades at our household. We are happy to say that we will never utilize their services again after this past week's incident. On Sunday, the newspaper delivery person drove into our driveway, threw the newspaper from their car to the back door. But the paper missed the back door and hit the passenger side mirror of my car, which knocked the over out of alignment and fell on the ground. Instead of explaining what happened, this delivery person just sped off. Immediately, we called The Plain Dealer to address a complaint but they kept giving us the runaround, forwarding us to person to person and putting us on perpetual hold until they just hung up on us. After calling for a second time, we got ahold to two supposed "managers" Leslie and Macy who told us that the case has been transferred to the district manager Linda, who apparently didn't get the message until Tuesday. As it was explained to us by Linda, the "managers" pretty much lied about getting right on the issue and didn't tell her about it until Tuesday morning. After waiting to the end of the week, we still haven't heard from The Plain Dealer at all. I mean, I don't understand businesses these days and I refuse to accept COVID as an excuse for anything. This pandemic isn't an excuse to ignore your customers, especially when one of your employees broke a part of your property. You all get upset with us if we don't pay the bill on time but if you're to blame for something, you take your sweet time. I feel insulted because my car needs to be taken care of and I am not paying for anything that your incompetent employee did. We don't want your business, we don't want you to deliver anything, we don't even want you on our property and break anything else. Leave us alone! Update: They had the driver who caused the damage to call to apologize. Not only it was a half-hearted apology but actually got defensive. I'm sorry but why would someone get defensive for something that was their fault? Also, this person refuse to give their name for whatever reason. I'm sorry but I need to know who I'm talking to since this is a serious issue and that I have proof. But I have their number which came up on the phone and a time record so if The Plain Dealer tries to weasel their way out of this, I have evidence to shut them up. read more

The Plain Dealer - This is what the delivery person did. - Print Media Near Me - Cleveland, Ohio

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No other business could get away with promising to "deliver" a service and then not make that happen. Unfortunately, the PD has no competition in NE Ohio. After creating a vacation hold of one week, we've not received a paper in the two weeks following the end of that hold. I've submitted an online notice of the problem and have called their office five times. Still no paper. Each time I call, I speak with a "concerned" and "disappointed" employee who assures me that this is a terrible problem and that he'll write a note to his superior about the issue. I've asked that a "superior" call me, but that hasn't happened. I've also been repeatedly reminded that there's an online version of the paper. I don't want that since I receive the NYT that way. I want the actual paper that I'm paying for. This is frustrating and it's completely irresponsible from a business standpoint. read more

I receive the paper on Sunday. A couple of weeks ago no Sunday paper. Called Customer Service dept. at Plain Dealer around 10:45 am, assured me carrier running a little late, but I should have it by Noon. Called after 12:00 pm and I said still no paper, they said they are going to send a text to the carrier, and I said the carrier is going to come out this late, and they assured me the carrier would I was skeptical and sure enough no paper was ever delivered that day. I used the automated phone system to request a credit, but two billing cycles later, no credit for the missed paper. I am not impressed with the Customer ServiceDept at the PD. read more

I just read my first issue, 9/19/21. I moved to Ohio four months ago from New York state for reasons obvious to most people. Sad to see such a biased left wing rag is the "most read paper in Ohio." Article after article cut and pasted from another left wing rag, Washington Post. Number one cheerleader and defender of our inept resident "president." I would love to see some honest debate and equal treatment of issues such as the president's inability to answer questions coherently and discussion of natural immunity to covid 19. Not holding my breath though. read more

The Plain Dealer - Miss me yet? - Print Media Near Me - Cleveland, Ohio

Garbage advertising supplements thrown on driveway Sunday morning,blowing all over the neighborhood.

Absolutely hilarious that they attempt to charge for articles that would be free nearly everywhere else. Enjoy irrelevance, will not spend a cent for what should be free content. Not to mention, the correlation between them removing the comments section from their site at the same time they began price gouging. read more

Tried the app for this newspaper, if you can even call this trashy rag that... deleted the app. Stories are mediocre reporting, the app is really buggy. Found out this paper complained about a thin blue line flag that someone hung on the Officer David Fahey Memorial sign and that was the last straw. Don't recommend this paper at all. read more

The circulation department is a joke. Have tried twice in one year to get the Sunday paper delivered (after they contacted me) i signed up again. 3 weeks later, no paper just a laundry list of excuses. Even got a call from a supervisor promising to have it delivered. I believed him. NO paper again. They also offered to extend the subscription at no charge. Ha what's the point if you can't deliver the paper as promised. Cancelled the subscription, now watch I'll get the paper. read more

Shameful. Very little news. Large bold type information is repeated in the story. It's like a child's report. Delivered only four times per week. Delivery drivers simply throwing the paper in your driveway. our driver pulls into the driveway very fast and goes off both sides. Driveway markers are run over AND pathway lights run over. Giving up on the Plain Dealer read more

Didn't get my ebill. PD called me and they said they would re send it. I never got it. After a few weeks I sent a check. Then they turned my account off. Still dont have it back. With the way the business is going you would think they would have better service. read more

The Plain Dealer is on its way out. The new prices for a newspaper are ridiculous and soon will put the newspaper out of the printing business. I no longer subscribe to it or will buy it in the stores. The price for an obituary is a joke and is taking advantage of families when they are most vulnerable. The Plain Dealer likely will join the Cleveland Press in the history books. read more

It's no stunning revelation newspapers in it's physical form are in troubled waters. Technology, namely Kindles and the instantly updated internet have been the major reason. I've been a long time print media supporter though and would hate to see our local paper cease to exist or even transform into an online only source. Reading the PD has become an important part of life. A local newspaper unites us with the community, provides us with a days worth of entertainment, news & opinionated columns written by seasoned professionals. And I truly think Cleveland's version does it better than most cities. When I moved into my first house, the very first thing I did before anything else was call The Plain Dealer and set up a subscription to deliver the newspaper every morning to my home. I wanted to be able to wake up that first morning in my new house and walk outside to pick the morning paper out of my driveway. Maybe there's something nostalgic about the newspaper, spreading it out like an ancient war map and reading it over a cup of coffee in the morning. Call me old fashioned, but staring blankly at a 12" LCD monitor just doesn't replicate the actual process of reading a physical newspaper. Needless to say, if this routine ever ended, I'd be completely lost. Long live the newspaper! read more

The Plain Dealer - Print Media Near Me - Cleveland, Ohio

The Plain Dealer has hit a new low. After failing to deliver four out five of the last scheduled deliveries, we canceled home delivery....the first time in my life I have opted out delivery of a paper. I went to Walgreens' and purchased an "early Sunday edition." What they should call the "early Sunday edition" is "yesterday's paper," The paper cost $5.00 and it was basically the prior day's paper with maybe ten pages containing any news relevant Sunday paper. Bait and switch. read more

I stopped reading the Plain Dealer after it ran a story, promoting "Insects" as a source of nutrition in the food section, in the same section they have reviews for the best restaurants. The Plain Dealer; tells the plebs Here you eat this and as for our Esteemed elite reader's only the most finely prepared foods well out of the price range of 99% of the population, so as you are dinning you will not be disturbed by" common" pee on"s, out of sight and out of mind we like to say at the P.D. So my review for a Elite, latte sipping communist Rag and Two Thumbs up. read more

The Plain Dealer - Print Media Near Me - Cleveland, Ohio

I took a subscription for Sunday only papers last month . As of this date I have not received not one paper after 4 calls 2 customer service still no paper no service. Can not talk to a real person except one who takes your complaint . I would not do it again read more

Nothing more than a cut-and-paste version of the far Left Washington Post (with some more propaganda by the New York Times, AP, etc. thrown in for good measure). Led by a über-liberal editorial board (other than one or two token conservatives), this "newspaper" is yet another Democratic groupthink tool. Finally cancelled my subscription after decades. Good riddance. read more

Your online payment system is horrible! The voice recognition system needs to be improved. Even when talking to a customer service representative, it is terrible! Tried using both a land line and my cell phone, and still the volume is low and weak. Then the customer service representatives act as if it is your problem, not the PD equipment or system. All this because the PD does not accept billing via the USPS. I used to be a PD carrier when I was a kid for over 6 years back in the 1960' and 70's. Today it sucks!​ read more

I would just like some left over papers to wrap my dishes in for our move to New Mexico. You gave my Mother, Mona some. Could you spare a few more? Please reply. read more

Talk about price gouging the PD is it! They want me to pay 99 00 for 3 months for Wednesday and Sunday print only. They stink and I will be canceling my subscription as soon as it runs out. SHAME ON YOU FOR RIPPING PEOPLE OFF. read more

This newspaper used to be a very good one in the past. I really enjoyed reading and even when I moved to Pennsylvania, I would wait even morning for the delivery guy to bring it to the grocery strore. Times have changed and this newspaper changed, too. I have found that they censor people's opinions and perceptions of their product. Many of their stories are their opinions and not facts. They do not respond well to any criticism and find a way to make a negative reaction go away. A sad commentary in today's times. read more

I ordered the plain dealer when they called me with a promotional offer for $12.87, they never said there was a $4.95 activation fee! You don't find that out until you cancel it at the end of the trial and that's bullshit because I was never told! I would not have taken the promotion had I known, of course I didn't ask if there is an activation fee, I delivered the paper as a child and we never had this fee! Customer service does nothing to help. I also had the plain dealer when I lived in Parma last year, I paid for it but it was never delivered (through a promotion at Discount Drug Mart), customer service would not help me and would not give me a refund. I will never order the plain dealer again and I do not recommend it! #clevelandforever read more

Be carefully this is 100% scam the plain dealer. Be carefull to their Agent they selling papers at the stores. Dont be pity to them and buy that sabription . You Will be stuck. It tells you No hidden fee but they Will after certaintime. I just paid 40bucks for hidden fees. It says they cant do nothing and transferred you to the collection Agency so that they Will for sure get your money. Just like I did. The Plain Dealer is 100% scam. read more

It's good enough to half pay attention to while eating lunch at work. The sports is pretty in depth and useful in a certain room of the house where we go to "think". I LOVE John Petkovic' s Friday section column! I look forward to it every Friday. I saw his band open for the New York Dolls and at first i didn't like them. But they won me over. Then i started reading his column and liked him even more. Feagler rules. Regina Brett drools. The Sunday edition is a big waste of paper though. No jobs in the classifieds(duh), cartoons blow and the Sunday magazine insert is boring. Their coverage of the county corruption scandal has been solid. Then there's Connie Schultz. You mean to tell me this literary lame-o won a Pulitzer? Come on. Her preachy, kid-centric musings on family, politics and friendship are the most nauseating rubbish I have the extreme displeasure of ever having read. Can't we get Drew Carey to write her column instead? His book was a hoot. p.s. STOP leaving the free Sunday wrap up in my driveway!! It is not going to convince me to get a subscription. It will make good kindling for the winter, so on second thought-keep them coming. read more

Horrible customer service! Called three times yesterday because they delivered us the wrong news papers at work. They couldn't find our account even when given the account number. We normally get 12 papers for the residents and we got 2 that were supposed to go somewhere else. They were supposed to have a manager call me back since they refused to transfer me to one and no one ever called. read more

OK, the Plain Dealer is slightly better than the San Francisco Chronicle, which I also gave one star, and clearly worse than the L.A. Times, which I gave two stars, so this rating is my best estimation and in no way should it intimate that this is one of the worst newspapers in the country. Anyway, the Plain Dealer isn't good. I appreciate its name, which took me a few months to figure out (I initially thought it was the Plains Dealer and wondered how Cleveland was considered part of the Great Plains) and which gets some props because it doesn't have the name of the city in its title, which is a rarity in major-city newspapers. Beyond the name, it's a snarky kind of provincial rag. Now, I will admit that its provinciality is authentic; that is, although I personally disagree with a lot of the paper's political stands, these stands do fit Clevelanders' political opinions generally, so the paper is representative, which is much more than you can say for a lot of papers. But it's bad too. I used to read the first and Northeast Ohio sections every day, and I usually just wanted to grab the writers by the shoulders, shake them a little, and take them on an all-expenses-paid trip to somewhere they hadn't been--somewhere like Indiana, or Pittsburgh, or Elmira. Cleveland is small town, but it doesn't need to be this small town. read more

It's been about two weeks now since the PD switched to a new digital platform. I have been waiting patiently for the initial kinks to be addressed. Unfortunately, that has not happened. The new platform is simply atrocious. I think a high school coding class could do a better job. Just a few issues: the digital and print formats sometimes do not carry the identical stories; it is impossible to significantly enlarge the cartoons, television schedules and weather information; swiping from page to page is not smooth and requires several attempts to be successful....In short, unlike the Washington Post or New York Times digital editions, the PD is clunky and bothersome to navigate. I will give it some more time, but this decades long subscriber is about to "unsubscribe" if significant improvement is not forthcoming. The new technology is woefully amateurish. read more

This is more or less just a shout out to the two brilliant sportswriters that the Plain Dealer managed to shanghai from the Beacon Journal (talk about a paper in trouble). Terry Pluto is an award winning author, nationally recognized, and right here in Cleveland writing about sports, light philosophy and even religion, on occasion. I don't always agree with his points, but they're always well developed. AND, he responds to reader comments, and is reachable by phone and email. Brian Windhorst is nothing but the best NBA beat-writer in the country. I've read papers all over this joint, in every major city (except San Antonio and New Orleans), and nobody comes close to Brian in his quest to cover the Cavs. The angles and in depth storylines he stumbles across are beyond entertaining...and hopefully, as the Cavs march harder toward national recognition, he'll continue to step up the ladder of recognition (Yahoo.com has picked up several of his stories). Those two guys alone are worth picking up the paper for. And yes, of course Opus on Sundays. Rating will hit five stars once the paper fires Bud Shaw and Bill Livingston. They're morons. read more

Had the PD (Cleveland Plain Dealer) delivered my whole life. Service got bad when our long time carrier (20 years) quit because they cut her pay again! Service had deteriorated and no calls back from the Supervisor or Route Manager. I am done. Save yourself some cash and find another news source. read more

The Plain Dealer is a scamming piece of shit. Extremely rude customer service. Very impatient and negative attitude. Towards the end of one conversation I said "thank you" and was immediately hung up without even a "you are welcome", or "goodbye". I've been bullied by repeated phone calls and threats of "legal action" for the $20 they claim I owe. Which I don't because I never agreed for that subscription nor have I received one piece of paper from them, even for the money I've already paid. All I received from them was scare tactics and rudeness. I paid for 3-weeks of subscription because one of their sales people one day barged in and wouldn't go unless I signed up for it. I asked and he promised that the subscription would stop after 3 weeks. In retrospect I should've just kicked him out or called the police. I cannot judge on the content of the newspaper because I never received one day of paper from them. They are claiming that I have, because the carrier said so. But I swear to God and on my mother's grave and all that is holy that I never ever received one piece of paper from them. Now they are saying I owe them for the two months of delivery after the 3-weeks. Which I never agreed to continue in the first place. But that doesn't matter to them because I never called to cancel. So obviously I was fed lies when I first signed up for the 3-weeks of newspaper which I never received. Now I've been receiving letters from this collection agency, threatening legal actions if I don't pay. I wouldn't be surprised if the whole Plain Dealer is just a cover up for underground mob crimes because that's what I feel like I'm in right now. read more

Sunday morning Perrysburg OH A lone cab is parked at the Kroger store. It's driver is done for the night having conveyed his fair share of drunks home. He is tired, but the business of life must go on. OK this is turning into a cheesy novel. There are only 2 reasons to be awake at 5 am on a Sunday morning, One of them for me was to get groceries because i could shop without running into housewives in curlers the size of hula hoops, and to score a Plain Dealer. I am a bona fide crossword junkie. I have about 3000 crossword puzzles in various forms, some in print and some in electronic form stored on my 2 thumb drives, and people that see them think I am a nerd.FOOLS!!! The Plain Dealer is the only paper in this area that carries the sunday crossword by Merl Reagle. Merl's puzzles are not hard, but no cakewalk either. I can do one in about an hour, and that's on a good day. One thing is for sure, you'll have a lot of fun. I have done a lot of weird things, like driving to almost every PD box in Lorain Ohio, then there is the time I used to drive 40 miles to Port Clinton to score a paper simply because I couldn't get one in Perrysburg. Along the way, I began reading the paper. Usually after picking out the Important Parts, aka the three C's, Comics, Crosswords and Coupons, I would find the nearest trash can and pitch it. One day I discovered the writings of Regina Brett, easily the best columnist this side of Mitch Albom. I had a new reason to get the PD. I'm about as deep as a rain puddle in the Mojave desert and that's OK with me. I dont follow the news because it can be depressing. As long as I have my puzzle and some coupons, I'm happy. And so it goes. read more

It seems I'm calling The Plain Dealer customer service almost every Sunday because of missed delivery. Of course, you can't speak to a customer service rep directly and the automated answering system says they will deliver a paper ASAP, which rarely happens. The paper when it is delivered without calling customer service is always late. To make matters worse, I'm paying in advance for a product/service I don't receive. Bad way to run a business that depends on customer satisfaction. read more

So I hate leaving negative reviews but I've complained to the company itself and nothing has changed. Someone in my building gets the paper delivered. Whomever delivers the paper, they drive up on our lawn and tear it up! I'm tired of walking through mud every morning in my work shoes. Whatever happened to getting out of your car and walking up to the door. That being said, it may not me getting the paper but I have contacted the company and spoken to two people and they assured me they would handle the situation. They obviously didn't. Or they did and their driver just doesn't care. I'm so frustrated. This is part of the company's job to address these issues. Makes me wonder if this is why people I know have cancelled the actual papers. Sad. read more

They need to look at their accounting practices. We purchase 8 weeks of papers at a time - IN ADVANCE. We pay for 8 weeks - we GET 8 weeks. Once that 8 weeks is over - we do NOT get anymore papers. I called today to exercise a promotional offer - thinking - ok - maybe we want to do 26 weeks. They advised me I have a BALANCE????? Um NOPE. I got 8 papers I paid for 8 papers. No WAY can I have a balance, however, the call center rep decided to basically tell me I got them - um really? NOPE. Not worth the headache and aggravation for a sub par biased paper anymore. BTW I keep track of everything on spreadsheets... We are just done. Please also train your call center reps better. read more

This rag is the first one to complain about dropping circulation numbers, yet they have to be last in customer service. Several times a year our carrier finds a new excuse as to why she can't deliver the paper ( from her vehicle ), too rainy, too snowy, car broke down, etc.. I know it was a long time ago, but I delivered this newspaper by foot and door to door. There was no excuse for too snowy or rainy. When my renewal comes up, it's time to part company. I believe this company is trying to get away from putting out any printed copies, they're going to be strictly a email rag. Good luck, you're not the only news source in online !!!! read more

Ordered and paid for the Cleveland Plain Dealer home delivery for Wednesday and Sunday. It's been 4 weeks now and I have never received the Wednesday paper. Got the Sunday paper every week. Meanwhile I called every week. Very nice people in customer service but all talk. I also ordered the tube that they use to put the paper in. It took 2 phone calls but it finally showed up. The carrier just threw it in the yard. No stake or anything to attach to the mailbox just a blue plastic tube in my yard. Lesson here is, don't piss off your paper carrier. You won't get a paper but you will get a plastic tube thrown in your yard. Needless to say I canceled the paper. Let's see if the carrier can get that right. read more

Twice in the paste year I have received either phone calls or mailings stating my subscription is in peril and please pay this amount. Twice they state they did not receive the payment and stated I must fax the statements from my credit card to PROVE I actually did pay it. The first time they said they would have to charge me for past due amount and when they got the fax they would credit me. Of course no credit. They stated I paid the bill per phone call and I was not due any refund and they had no fax stating it was paid. I had the fax confirmation page but to no avail. After much complaining they were willing to research it again. Took three months and finally okay. Now I get an email stating my subscription is in peril and offers me a great deal for 26 weeks with a code. The person on the phone then states I owe all this money as I have a balance. As I spoke to him I pulled up my credit card and it states they did get paid the amount they said is past due. familiar ring here? No problem ma'am pay the past due now and they will credit me when they fax arrives. Unbelievable! I will not get this newspaper. I will go to the New York Times and read a newspaper that values its subscribers. Amazing. read more

If your Plain Dealer isn't delivered don't bother contacting Circulation Help. They really won't help you. My Sunday PD was not delivered. I contacted Circulation help and requested that the Sunday PD be redelivered on Monday. There was no delivery of the Sunday PD on Monday either. Can't wait to hear their excuse. read more