After recently completing my post opp/injury rehab with Advanced PT in Cape Coral after over 20+…read moreweeks of hard work I would absolutely recommend this facility to anyone in need of recovery and physical therapy after an injury or operation! My therapist/trainer and the de facto team leader of this facility, Lucas was right by my side every step of the way with helpful advise and a slow, steady and consistent approach that got me moving functionally again without pushing me too hard as to re aggravate my injury. I got to know the whole staff while I was there and I can assure you their positive attitudes are contagious! I really enjoyed getting to know all therapists and assistant trainers at this location. I had a chance to work with Troy, Amy, Madison, Nicole at one point or another and they were all very knowledgeable and helpful! Karen and Kayla at the office/front desk always made billing and scheduling a breeze. Convenient location just a half block off of Del Prado in central Cape Coral with plenty of safe parking for my nice truck in a private lot exclusively for APT clients. I highly recommend them, great experience!

After Rotator cuff surgery I have been visiting here twice a week. Jeff, Troy and Ketul are great…read more The exercises given for strength and flexibility have improved my arm shoulder immensely, plus of course exercising at home every day I do not see them. Highly recommend their professionalism and personal ethics. RL

I recently assisted a friend who is suffering with memory loss at their rehab facility. Her…read moretreatment was great and activities were amble as she is very much a people person. I was pleased with how she was treated. I was particularly impressed with dealing with the social worker office who advised me of her insurance coverage. She received quality care during her 20 day visit. Dining for the guests is very nice. Many residents eat in their room but my friend chose to eat in the Bistro dining room. She made friends quickly and on severely occasions I had lunch or dinner myself there and was required as a guest to pay nominal fee but the servers told they couldn't accept a gratuity. The staff was always pleasant and patient with the guests.

I spent 2 weeks in the Skilled Nursing Facility. I was happy with the nurses and CNA's there. I…read morealways got a timely response when I pressed the nurses call button. They had cleaners come into the room daily. The food was good and you had choices. I wished they had PT twice a day instead of once. Overall I was pleased with my care there. Sharon R.

Awful! they refused to test for a UTI after I requested it three times. My loved one ended up in…read morethe hospital with a severe UTI. A Few months later my loved one was rushed to emergency where she coded but was revived. Her hemoglobin was 2.5 (should be 13-15). Nursing home staff failed to notice she was bleeding internally when changing her diaper. She spent two weeks in ICU & another week in step down unit. We put her into a different nursing home. Hoping for better care.

the worst place I've ever had to take a loved one. my grandfather was plainly neglected and almost…read moreabused because of the absolute disregard they had for his well being. My mom told a nurse several times my grandfather cannot be lifted by his arms due to severe neuropathy and nerve pain, to which she still proceeded to pull him by the neck and arm even AFTER being told twice not to do that directly in front of my mother. He is currently in the hospital with neck muscle damage and a torn muscle in his shoulder. Enough said. if you need more details check my google review.

I went in for therapy, had good sessions with the therapist. However the woman at the front desk…read moremade a mistake with my insurance. I did 3 sessions with an add on that I was told was free. After the 3rd session they informed me of the mistake and that I owed the balanced. I was upset about it and they were not willing to budge on their mistake. I quit going there because of this. Before I left I asked if I owed anything else and they said no. 6 months later I got another invoice for more that was not covered by insurance. I tried to argue it but they go through a 3rd party for invoicing and office manager never reached out to discuss the issue.

They drop major insurance providers and then make a video celebrating their choice to provide…read moreservice to fewer clients. the ethics of this company is highly suspect.

My experience working at Rehab of Cape Coral was outstanding. From the top down the facility is run…read moreby helping hands who care. The administrator Brad, is an individual who goes above and beyond to make sure the facility is a fun, clean and welcoming Rehab center. He is a pleasure to work for and motivates the staff to care above and beyond for each patient staying in this facility. The daily activies keep the patients busy and having fun while the therapy team gets patients back on their feet post operative surgery. 10/10 would recommend Rehab of Cape Coral!

I not only got sent home without pain meds they also didn't give eliquis no script for either and…read morethen they tried to blame me saying why didn't you tell us before you got discharged and I did ask about eliquis and when I called they talked about price of eliquis what's that hot to do with anything if I need it I need it my home therapy said I'm the third patient she sees had the same problem I will say the PT and OT are GREAT

No bueno. Dr. Kahn had orders from Lee Health upon my sons admittance to provide a heart rate…read morecontrol medication and they did not give to my son any day of his stay. I have tried calling three time for an explanation for his cardiologist in Cleveland and Dr Kahn does not return calls. I even talked to the Director of Quality Control at Encompass and they promised they would get back to me. That was a month ago. As far as my sons stay, a bunch of good people but not consistent levels of care keeping his bed clean. Wound management gave two opposite directions on how to care for neck wound. Now there is a bigger scar than there should be. Rehab staff great. Churn of daily care too inconsistent.

For the most part very good therapy staff. However, the…read moreoffice wanted to charge me a $30 dollar NO SHOW FEE for 2 days I was sick with strep throat and had a fever. I did call both days I had to miss but apparently they still considered it a no show. I find this is a harsh policy. I couldn't help getting sick and it was definitely unexpected situation. (If I was in a bad car accident and canceled a couple of sessions they would consider that a NO SHOW??) Again, I did CALL each time to let them know I was sick.

Have been going for a few weeks now for hip pain. Was referred to PT by Pain Mgmt Md. it's…read moreconveniently located, ample parking and in a safe location. The staff is excellent, quickly identifying the causes of my discomfort and developed a treatment program. I'm extremely satisfied with the process I'm making and the pain and discomfort is reminiscing.

Very personal and friendly. They know you by name and explain the process very simply.read more

I have been having Physical therapy for the majority of my life with all my musculoskeletal…read moreproblems and these people are very qualified and have treated me as part of the family I would recommend them to anyone who needs therapy you can also continue using the facility to exercise after your therapy is over for a small monthly fee I have been going since 2017 and have been more than pleased.

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.

After major surgery, my father spent two weeks here. Despite many good reviews, we are less than…read moreimpressed with our experience. While the staff was friendly, there was very little communication, especially from his case manager, and at times the staff seemed overwhelmed. It felt necessary to be there all day every day to advocate for him and his needs. Hygiene issues: My dad wasn't given adequate showers or bathed, despite several staff members telling me he had been, including his case worker. The sanitary wrapping was still on the shower chair by day five. After finally being showered, he went another five days - despite multiple staff ensuring us they do showers "every other day." When we requested a bed bath or shower, we were told the staff didn't have time or that he "wasn't on the schedule." Weekends were the worst. My aunts and I gave him several bed baths because the staff wouldn't/couldn't. He was also left in the same clothes for multiple days. Lack of cleanliness on weekends: During the week, there was someone consistently cleaning the rooms. However, over the weekend, I found a soiled Depends and wet shorts laying on the table in the room after he had had an accident overnight. Medical needs weren't fulfilled: After four days of hallucinations, the nurses and doctors finally listened to us and took him off the medicine that was causing the issues. Compression socks were requested several times over a weekend, and we were told they were out. It's a rehab facility, and he needed them for his known history of blood clots. Despite telling his case worker that he wasn't mentally equipped to ask for pain pills, they were not prescribed. His case worker said she would write it in the notes on his chart to offer pain medicine, but that the nurses were trained to only give them upon request and "some nurses don't read the notes." At which point I asked, isn't that their job? Another nurse tried to shame him for asking for oxycodone. Despite the doctor having a 20-minute conversation with us telling him he needs oxycodone because of the level of pain he's in. If he didn't have the oxycodone, he would be in too much pain to do physical therapy, which is ultimately what happened. One nurse left his pills on the counter in his room when she left, and my father had to remind them he had not been given them. Despite his blood pressure being dangerously low the entire time he was in Encompass, the issue wasn't addressed until two days before he left when he was given medication to try to bring it up. He missed out on multiple days of physical therapy because it was as low as 88/44 upon standing. Poor communication: The family wasn't notified when he was moved from the hospital to the facility - we found out when we showed up at the hospital to see him. After being moved, communication got worse. The case manager did not return four voicemails, ranging from questions on care (including showers) to equipment that failed to show up for discharge. He was admitted on a Saturday, and we finally got to talk to a doctor on Monday. Twice when I called with a question, I was transferred to the nurses station. The phone rang for about four minutes, and then hung up. Issues at discharge: We had requested a wheelchair and bedside commode on Tuesday before his Friday discharge. They finally arrived the following Tuesday after voicemails to several case workers went unreturned. Instead of therapy taking him to the car simulator, our family finally took him ourselves, so we could figure out the best route to get him home. Lack of therapy: We were told he would get "three hours of therapy every day." Over the weekend on a Saturday, he laid in bed for more than 36 hours because he had already "reached his 15 hours of therapy for the week." Attention: After his first physical therapy session, he rolled himself back to his room in his wheelchair unsupervised. It appeared no one was paying attention. While we appreciated the kindness of the nurses and doctors, there are some very glaring issues here. I get more communication and better follow up with my vet's office when I take my cat in for a checkup. I sincerely hope the facility takes these concerns seriously.