I visited McLaughlin Family Dentists for several years before unfortunately moving out of reach…read morefrom the office. But since trying other dentists, I have realized just how lucky I was to be a patient there! The cleanings were exceptionally thorough, with the hygienists always being eager to provide advice; Dr. McLaughlin was a perfectionist in inspecting x-rays and filling cavities, and I never felt any pain after a procedure; the front desk was always friendly and courteous. I strongly recommend neighbors of McLaughlin Family Dentists to take advantage of their wonderful service!

After trying several dentists in the area, thankfully I found Dr Song at McLaughlin Family Dental!…read moreShe is gentle, explains everything, and makes you feel at ease. I have had two different hygienists and both were great - no bleeding gums or pain.

Do not go here! I went to get an opinion on a root canal. after determining I need a root canal,…read moreFada Metri and his receptionist stated the procedure would be about $800 for the root canal and crown. they then gave me a referral that they hyped up who charged me over $1,400 for the root canal alone. when I called back an explained to them how much they charged, the receiptionist tried to deny the amounts she told me. Mr. Metri's referral felt like a scam from the start. Regardless of the work they do there, I would not recommend Fadi Metri's office based on the lack of integrity and misguidance he give me with this referral.

Wow, outstanding place! Dr. Metri and his staff were very warm and inviting. Clean environment and…read moretotal comfort. Went in for a cleaning and it was superb. I do plan to go again Thank you so much.

corporate crooks and horrible service. charged me twice for cancelled appt. called 26 hours notice…read moreand still charged me 100.00 for 2 missed appts. they said its 48 hour notice. that is bull. it is 24 hour notice. then they said they will credit me 50.00 but still have to pay the other half. crooks dont go there. they also make appts without your permission. watch out.

As a senior citizen who has moved frequently, I've faced the challenge of finding a new dentist…read moreeach time I relocated. Unfortunately, I've recently encountered difficulties in finding a reputable and trustworthy dentist. Over the years, I've encountered numerous dentists who seem to recommend unnecessary and costly procedures solely for financial gain. My most recent experience with Chestnut Hill Dental at 631-A VFW Parkway in Chestnut Hill was particularly disheartening. I chose this dental practice because they were within my insurance network. I had recently undergone a root canal performed by an endodontist on one of my molars, and I needed to replace the temporary filling (which had been placed by the endodontist) with a permanent one. Both the endodontist and my former dentist had recommended a specific filling with the dental code D2391. I reached out to my dental insurance company, and they informed me that the contracted fee with dentists in their network for this procedure was $160, and my out-of-pocket cost would be 25%, amounting to $40. I scheduled an appointment with Dr. Prasadini Shetty at Chestnut Hill Dental for the D2391 filling on my molar. However, upon arriving for my appointment, I was informed that they intended to perform a core build-up, which they quoted at $278 as my cost, with the remainder covered by insurance. I reiterated my request for the D2391 filling. A core build-up is typically recommended when the tooth's structure is weak and a crown needs to be done on the tooth. In my case, I already had a crown on that tooth. The endodontist had skillfully performed a root canal by drilling a small hole through the crown. After some persistence, they finally agreed to proceed with just the filling. At this juncture, I became increasingly uncomfortable with their insistence on an unnecessary and costly procedure. For the filling, they requested an upfront copayment of $49, even though my insurance company had assured me that my payment should only be $40 (25% of the contracted fee of $160), and I had already met my deductible for the year. Their explanation for the $49 figure was perplexing. I insisted on paying the $40 as advised by my insurance company, indicating my willingness to cover the additional $9 if my insurance determined it to be necessary after billing. However, they continued to press for the $49 upfront payment before proceeding with the procedure. It became evident that their primary focus was financial gain rather than the well-being of their patients. Fortunately, I recognized their true priorities before committing to any further treatment. Furthermore, I was dissatisfied with the condition of their facility, which was located in a damp, enclosed basement with noticeable rust spots on the ceiling.

Dr fried and staff are wonderful and they do excellent work. I've never experienced a physician who…read moreis so attentive and caring about comfort and managing my pain.

The dentist was good. I missed one apt and got charged $75. I called after 10 min after I realized…read morethere was an appointment for clean, been told was too later. Then rescheduled to next day. After cleaning I been told the dentist supposed to check me was not in clinic, so I have to make another appointment come back. I understand I been charged for not showing, but what about dentist not showing during my appointment

This is my favorite family dentist. For years I've searched for a caring and welcoming environment,…read morethis place has that. Selma and Neta are amazing staff. Always kind and knowledgeable. The place is kept clean. Dr. Kaceli is a great dentist with a kind touch.

This is a greate place to visit, they make me feel like a king…read more Greate front desk service, de dentist and staff are so friendly that will make you feel comfortable. Reasonable prices and best quality on their work. I highly recommend them.

Best oral surgeon! No pain, even novacaine doesn't hurt!! Very kind and explains everything to you.read more

I saw Dr. Hempton recently for a tooth extraction in preparation for a dental implant. Having seen…read moreDr. Hempton previously, I knew he was the dentist (periodontist) I wanted to extract my tooth. The procedural and post operative experience was thankfully uneventful. He contacted me later that evening to see how I was feeling. I had NO pain, swelling, soreness, tenderness or bruising which can often occur following a tooth extraction. He took his time to ensure my anatomical structures (jawbone) remained in tact which is extremely important in preparation for placement of a dental implant. He also gave me frequent breaks to rest my jaw. Dr. Hempton is extremely patient and an exceptional clinician.

Dr Fugassotto and his team are very nice and down-to-earth. Dr. F. Checks in frequently while he…read moredoes procedures to make sure you're not experiencing pain. I just had a tooth pulled today and experienced no pain at all. No yanking, no nothing! And he says the implant will be even easier! I highly recommend Dr. Fugazzotto and his team.

Dr Fugazzotto was the perfect choice for me (dentophobe, major!) for an extraction of an upper…read moremolar that I shattered and an implant. My dentist recommended him as Dr. Fugazzotto did the same procedure on him. If he was good for my dentist, whom I've been going to for 40 yrs, he's good for me! My dentist told me he would talk to him first for me so that Dr. Fugazzotto will be aware of how nervous I am. Well, the first comment he made to me with a big grin, was "I hear you hate dentists"? He had me laughing so hard I felt immediately I was at the right place. He made sure I was comfortable, told me to stop him at anytime I become uncomfortable. He was absolutely awesome through the whole process. If I ever need anything like this again I will definitely go back to him. Best experience for me and highly recommend.

I found this guy to be anything but 'warm and friendly". I don't need a dentist to be my best…read morefriend, but he was somewhat condescending and not especially compassionate. Carol and Tracy were lovely. I only went once, but he doesn't to seem to care if he gets new patients. Per my Next Door app, they won't be coming from my way.

I never felt that my emotional trauma was taken seriously, and after reviewing my account history,…read moreit is obvious my dental PTSD was indeed ignored and never taken seriously. Things came to a head when I wrote an email to the office manager saying I had an unsettling and chaotic appointment, detailing what transpired. The response I received was shocking and infantilizing. There were many ways she could have responded or even apologized, but instead, my complaint was blamed on my PERSONAL CHALLENGES, yes, she wrote PERSONAL CHALLENGES! She ignored most of what I wrote, like how I was still upset that the last person who took X-rays left me with cuts and sores in my mouth for weeks, how I should not have paid for the X-rays- ZERO acknowledgement of this issue. I waited a few weeks to look at my records because I was still upset from our email exchange but now after reading the notes in my records, I am sick to my stomach. Exact notes including the soooooo and sooo from the person who cleaned my teeth. 6/16/20 -pt soooooo anxious about me cleaning her teeth today, she is sooo afraid of #8 falling out. Not noted, #8 (new tooth) fell out TWO TIMES. Yes, I was a hot mess (still am) with anxiety because of the tooth falling out TWO TIMES. 6/17/21- Patient's anxiety is very irrational due to having had an accident when she was 6 years old. WRONG and inaccurate - I was in the SIXTH grade (not 6 years old), I fell and knocked my teeth out while ice skating. It was during this time that my childhood dentist, Dr. Lucia of Lynn, MA, abused me while under sedation and was eventually arrested for insurance fraud. His shoddy and negligent work led to years of ongoing dental issues, which will continue for the rest of my life. I shared this information. I shared again and again that ANYONE in my mouth causes me anxiety. Even my last note is wrong. 2/29/25- patient NO SHOW. Not noted: 11/12/24 - I left this appointment in tears. I did not make or confirm my next appointment. I was devastated that I had a cracked crown and angry that the dentist did not discuss my gums after having had gum surgery in August. I may not have had a voice when I was in the SIXTH grade, but I have a voice now.

1 Star Review - Beware of Billing Practices and Lack of Communication…read moreI normally don't post reviews, but after three unanswered attempts to resolve a billing issue, I feel obligated to warn others. Before my procedure, I asked for time to review my insurance benefits. I was told by Dr. Modem that this wasn't necessary because the office had my insurance info and the treatment was "100% covered." Based on that assurance, I agreed. Weeks later, I received a $188 bill. Again, I had initially asked for more time to review my insurance information before making a decision but was rushed into the decision as Dr. Modem assured me that she had all my insurance information and that it was "100% covered". No one mentioned I was near my annual maximum or that I could owe more. Had I known, I would have scheduled for next year. I called multiple times, emailed on Dec 10, replied to their automated text on Dec 19, and emailed again on Dec 29 offering a fair compromise. No response at all. After checking reviews, there's a clear pattern: Patients rushed into decisions without time to verify coverage Surprise bills after being told procedures were covered Unresponsive and unprofessional communication Aggressive policies and dismissive tone in replies The only email subject I received says it all: "please see the preestimate sent by dr modem to insurance that states preestimates are only estimates and no guarantee of payment and also insurance waiver signed by you"--all lowercase. If you value transparency and professionalism, think twice before booking here. Always get cost estimates in writing and confirm coverage yourself. Based on my experience and others, this office prioritizes revenue over patient trust.

I love West Roxbury Dental Arts hands down. My daughter is 9 years old and she looks forward to her…read moreappointments. I even go to Dental Arts for myself and everyone is friendly and patient. Thank you for the great service.