Drop off was great--shuttle picked me up from where I parked right away and got to the airport quickly. I park in the south lot as it is about 15 minutes closer. The last few times I have used The Parking Spot, the shuttle to return me from the airport to my car has taken 20-30 minutes to arrive. This time, I checked in and saw there was a shuttle in the airport. A few minutes later, it was headed back to the Parking Spot. I phoned and was told thre was another shuttle in the airport. A few minutes later, that shuttle was also headed back to the lot. I was told that it was full and couldn't fit one more person apparently. (I landed and requested the shuttle the first time at 11:38 p.m. so was tired) I had to call 2-3 times to get someone to answer and although she was informative, it still took 30 minutes for a shuttle to pick me up. They did, at that point, take us straight back to the lot rather than drive around to the other terminals which was considerate. read more

I am disappointed with my recent experience at The Parking Spot South DFW. We specifically reserved a covered parking space in advance, but when we arrived, our reservation was not honored. As a result, we were forced to park in the unreserved, uncovered section, which was extremely frustrating considering we had expected a reserved spot. The lack of availability despite having a reservation created unnecessary stress at the start of our trip and left us questioning the value of making a reservation in the first place. That being said, I want to recognize Beverly for the outstanding customer service she provided when we returned. Beverly was incredibly kind, attentive, and professional. When we visited the office to discuss our situation, she listened carefully to our concerns, treated us with respect, and worked diligently to help rectify the issue. Her compassion, patience, and willingness to assist significantly improved an otherwise disappointing experience. While the reservation process clearly needs improvement, Beverly's exceptional customer service deserves recognition. She turned a frustrating situation into one that felt acknowledged and addressed, and she is a true asset to your team. read more

Have been parking here for years, but the last six months or so the shuttle service has been problematic. Regardless of the terminal where I land, I'm waiting 30 minutes minimum for a shuttle, often closer to an hour. Routinely, 3-4 north/premium shuttles will cycle by in the same window. read more

This last Parking Spot South visit did not go well. Upon entering the lot for our 2 week stay we were informed there were no covered spaces which we had booked months in advance and zero handicap spots. The uncovered row we were directed to had zero available spots so we had to look for something empty. Then we had to cart our suitcases to the end of a row to catch the shuttle because they didn't know where we'd had to park. I'm getting over a broken leg so this was both painful and uncalled for. I have reached out in various ways to contact this facility to be reimbursed for the difference I had prepaid for the covered parking which we did not receive. I am so unhappy with this total experience and their lack of followup on this mis-managed ordeal. read more

We have used this company for 20 plus years. The last 324 experiences have been really bad. This most recent one we waited for 45 minutes after our plane landed and did not see one single shuttle. We will never be using them again. Be prepared to WAIT if you use this company!!!! read more

I would advise you not to use this service at all . Wish there was a 1/2 star vs a whole star. Arriving back at the airport at 930pm on a Thursday night and waited almost 40 minutes , finally called, still waiting another 15min... almost an hour before a shuttle came by. Also the app does not work as they advertise, specifically the shuttle pick up or shuttle locator. Team member when called always rude when I tried to explain how long I was there and shared that the Shuttle North was here 3 time already, all she would say we don't care about the North shuttle, we are slow , and proceeded to hang up.. So, avoid using the Parking Spot ... I would rather pay more for parking elsewhere than to wait extend time for rude, unreliable, and unpredictable service, especially when returning home, read more

Parking Spot Sounds has been a good choice for me. After along time parking at North Premium it far better, much easier to drive to from Granbury TX and cheaper code for my company to pay. I have an over sized truck and still able to get a good spot to park. read more

at 7:45, go to the pickup location a shuttle is right there as I am walking up I wave but it ignores me. So I wait about 30 minutes then I decide to call and it tells me to go to app. I go to app and it tells me delays at gate so go to A or EC but I am at gate B. I then proceed to get the bus to gate A. Waited another 14 mins. Finally at gate A and able to get shuttle but it is now almost 9am, i am now late gor work. Will never use spot south again. It seems the north shuttles move a lot faster thru all gates because as i waited at gate B 2 north shuttles passed by. I am sure i willbe charged for the additional delay im getting my car since i was to pick it up at 8am. Ridiculous!!! read more

A Reservation means nothing. I made a reservation online for the Dallas South lot well before the date of my flight, When I showed up to the lot, I was told they were full and I had to go to the North Lot. When I went to the North Lot, I was told they were full as well and I had to go to the Premium lot. Already late for my flight due to being redirected twice, I parked in the Premium spot because that was all they had. When I called to make sure I wasn't going to be charged for being forced to park there, I was told I had no choice but to pay the premium price. I called the manager Troy and left him a message and he never called me back. The workers at both the South and North lots were very rude. I will never use these guys again. read more

Safe with 24 hours open. I stayed at a local hotel and used their shuttle. Next time I plan on using the Parking Spot shuttle

I've been a monthly parking subscriber for over a year and in the last year, the staff has grown to be even more rude and the wait time for a shuttle from parking to the airport has gotten significantly longer. I write this review as I wait for a shuttle now. It's literally been 15 minutes and not a person nor shuttle in sight. Their monthly parking subscriptions have great rates and overall the property seems secure. Someone dented my car door once but it could happen anywhere. read more

Easy, convenient, and practical. It's exactly as expected. The staff is kind. Your car will be safe here.

Convenient off-site parking. 3 locations to choose from and a variety of parking options. Easy drop off and pick-up at airport.

Avoid The Parking Spot in Irving if you don't want to get stranded at the airport. On my last trip, I waited nearly an hour (50 minutes) for a shuttle that never came to my terminal, even though I saw multiple shuttles drive by. I finally had no choice but to call an Uber, which cost me an extra $27 on top of what I already paid for parking and shuttle service. When I finally arrived back, the staff showed ZERO remorse and even lied and said on the GPS was at my terminal to pick me up. This isn't the first time I've had problems with their shuttle reliability, and it's extremely frustrating. For a company that advertises "convenient and reliable airport parking," they fall far short of that promise. Travelers deserve better. read more

Their attitudes is bad, including customer services. They past me up multiple times when I called customer service sere basically called me a liar. I will use Holiday Inn next time. They also have shuttles and are prompt. read more

This location runs with minimum staff at night and you constantly have to wait 30+ minutes for a shuttle! It's pathetic! Ive had this issue with them several times and the response I always get is "Someone will be there soon". If you ask to speak to a manager or get a call back they're never available. I'll be looking for other options going forward. This place is a joke. read more

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I have used the parking spot more than 13 times in the last year and a half with no problems other than long waits for a shuttle. Last night after receiving a conformation receipt for $109 they charged me $140 at the gate because they said I was an hour late. I told them i had no control of this due a long wait they refused to help in any way and made pay the extra day because I was late. never use them! read more

Been to North and South. Online process to reserve is pretty easy. The weekend I flew out cars without parking reservations were being turned away. So reserve your spot! Once arriving, it was a little tricky to find covered parking but I followed a truck to the spot. Van was quick (one minute) to pick me up and then very efficient getting me and a bunch of folks to our gates! I fly in late--after 10 pm. Here's where it gets ugly. I don't have the app. So after the long-long-long walk to the pick up spot at DFW, no buses. i called the number on the ticket they give you when you get your initial pick-up from the bus on departure. No one answered. Twice. Third time; not a charm. Then another 15 minutes for the bus to arrive. Folks on my bus that had the app had a similar wait time. Seriously considering the extra cost of an Uber for next time! Uph. read more

Shuttle service! I flagged down the driver, he stopped IN FRONT OF ME.... Didn't acknowledge me waiting at the door, AND DROVE OFF!

I could easily copy and paste some of the other bad reviews here because I had the same experience. My main reason for choosing the higher level of service is because they said it included baggage assistance. Im a 65 year old female traveling alone. I have a recent back injury and didn't want to aggravate it at the start of my trip. The driver picked me up at my car. He stood up inside the van behind the driver's seat but didn't make any effort to come to the steps or help me with my bags. As I struggled to lift my luggage up onto the van and he stood there and watched me. He was not friendly but I didn't need him to be my friend just to do his job. He was a large man and half my age and I think he could have handled it especially since I was paying for the upgrade that included baggage assistance. Once my luggage was on the van he placed them onto the luggage rack inside the van. When we got to the terminal he took them off the rack inside the van but again made no effort to help me get them down the steps or out of the van. I had cash in my hand prepared to tip him but when I didn't he stuck his head out the door and loudly yelled "THANK YOU" in a sarcastic tone as I walked away. When I returned it was after midnight on a Friday night and the airport wasn't busy. Just like another review here - I had to call twice after seeing the van drive by and stop at a different spot than I was told - twice. What should have taken me 20 minutes to get to my car after midnight took over an hour. Not because they were busy but because they are unorganized and seemed to not give a flip. The last time I called after the bus drove off empty without me, he finally stopped and I was able to catch him before he drove away and that was only because he was arguing with another passenger. Meanwhile I saw other airport shuttle services coming and going and picking up passengers- some making multiple trips while I waited. Never again!! Of note - before I wrote this review I sent an email to corporate which they ask you to do but never got a response so here I am on social media because they obviously don't care. It starts at the top apparently. read more

This last experience has been the worst parking experience I've ever had. The driver from the parking spot south to the airport was horrendous. The shuttle had 15 to 16 people not counting the driver so was packed and besides the driving being extremely jerky, it was difficult to stay on the seats. When we returned to pick up our car, we were waiting at the airport and a shuttle drove by. We waved it down after chasing it a bit, and the driver told us that he was not picking up people and that if we waited for the next shuttle , we would go straight to the parking spot. We waited for the next shuttle and stopped at every terminal before going back to the parking lot. Once I got to the checkout lanes, my credit card would not pull out my transaction. I had parked on the lane furthest from the booth where a person was working, so I started to back up. The lady in the booth came out and yelled at me to pull back up that I needed to use that lane, and it was working. After I pulled up, and my credit card did not go through, she told me to back up and get in the other line. I mentioned military discount, but then decided to try a different credit card to see if that worked to pull up my transaction on the self serve kiosk. The worker got upset and told me to just pull up because I was going to be holding up traffic. She also said if I did the self serve kiosk, I would not get a military discount. I told her that was fine if the credit card went through. At that point, she shut the window in my face upset that I was not listening to her. The credit card did not go through and she took a minute before opening the window again and saying, "do you need help?" Although she had to make a ticket for us and ring us up herself, she did not give the military discount at that point. The parking was fine and the car was fine when we got back. read more

We used The Parking Spot dozens of times in the past 3 years. All but one was at the South location. Without exception, the service has been great. The shuttle arrives at our car promptly and the drivers are friendly and helpful, dutifully loading our bags. While we've had little interaction with the reps in the entry/exit booths, all good there too. We enjoy the touch of free bottled water at the exit too. Reminder to riders: please tip your drivers, especially for loading/unloading your bags :) read more

We prepaid for an uncovered parking spot for 8 days starting June 6th; however, when we arrived, we were told that the lot was full, even for prepaid customers. We ended up parking at the DFW terminal at almost 3x the price paid to The Parking Spot. Getting to our flight in time was a challenge because of the pivot. We requested a full refund through their customer service but still haven't heard from them. I do not recommend using The Parking Spot read more

they wont answer the phone!!! i had to call the dispatch at parking spot north to ask if anyone was working at the south location ....after literally 10 calls ....booth attendant answers....rudely....sounded like she hates her job. says what terminal....i asked where should i stand because there is construction in terminal c....she said just stand at the purple sign. i asked her what her name was because she was being short and rude with me .....and she hung up in my face!!! they call this location the cheap ghetto location ...loud mouth drivers, rude front attendants answering the phone!! will never park here again!!!! read more

We have used Parking Spot South several times. The last was terrible. Waited over 45 minutes, was using there app and could see vans that kept driving bye. It also showed 4 vans at the south park location. The Parking Spot north van came by twice while we were waiting for the South. Other parking lot shuttles had also came bye. We'll probably give them another shot, but that will be it. Talked to another customer, he said he has had issues with them also. read more

No timely pick up at DFW Terminal D. Even after using the app. Even after calling the South Parking Spot Office. Poor customer service. read more

How about giving a customer who has called to request a pickup a REAL estimate of the wait?!?! When I called the first time, I was told 5 minutes. When I called 15 minutes after that, I was told 5 minutes. PATHETIC to lie to customers!! If it was possible to give ZERO stars, I would. And after a 27 minute wait, the shuttle shows up! For future parking needs, there's always DFW remote parking. FYI - saw between 6-8 remote parking shuttles in the 27-minutes I waited on The Parking Spot. read more

Was part of a flat tire problem. There were at least 2 cars that got Their tires stabbed. The company basically said oh well. Haven't gone back since. read more

After waiting too long to book terminal parking over a holiday weekend, a friend suggested The Parking Spot at DFW...It is SO much better than terminal parking and had space available! The shuttle immediately arrived behind as I parked. The driver took care of loading my luggage & did not rush me at all. Dropping off curbside with only a few steps in to check luggage. Also, even though the return flight did not land until 1am, multiple pickup locations were easy to spot on the app (as long as you go to the 1st level). The driver dropped off right at our parking spot, helped with luggage and waiting to be sure the car started. Will be using The Parking Spot from now on. read more

Had no problems, we got there at 5:30am and scanning my code was easy and was told where to park. When we got to our spot to park, the shuttle was already there waiting on us. They got us to the airport quickly after that. When we returned 11 days later, I checked into the app and tracked the shuttle, we had to wait about 10 mins but was not a big deal. They then got us to our car, which was just as I left it and scanned out easily to exit. All in all a great experience. read more

The manager Beverly and the Employee Elaine are INCREDIBLE!! I ended up sending them pizzas because i was so grateful!! I came from over an hour away. Website wouldn't let me log in and when i came it was booked entirely! I was PISSED!! The website didn't indicate any issues and i didn't know where to go! Parking was booked everywhere!! Beverly could have just waived me off but she saw how frustrated I was, am a member and saw the site didn't indicate any issues. They checked on a cancellation and GOT ME IN! I was so thankful! This would have caused such an issue. THANK YOU FOR DOING YOUR JOBS BUT ALSO BEING HUMAN!! read more

Easy to follow directions. Bus drivers were very friendly. Service was fast to and from the airport.

DO NOT USE "The Parking Spot", they do not have cameras or security, if your truck is vandalized or anything happens to it, you are responsible. I am out $900 for stolen catalytic converter. Pass this on read more

I took my family on a trip in early June of 2024 and that experience is still hands-down one of the worst travel experiences I have in recent memory. Parking Spot had bought out Park & Fly and I had numerous nights I needed to use so that is what brought me to this location. To be blunt, "Safety Third" was the motto of our driver. I'm not sure if he was paid by the head but by the time he had FINALLY gotten enough people from the parking lot (he drove around almost 30 minutes before he headed to the airport) and was headed to DFW, there were two people sitting in someone's lap and two massive pieces of luggage blocking the aisle of the car. The drive to DFW then reminded me of the old Six Flags rollercoaster, The Texas Giant, where you are constantly being jerked every which way and got off the coaster with whiplash. In no way, shape, or form can I recommend The Parking Spot. Spend a few extra bucks and park at the airport!! read more

Quick and easy parking. Customer service is useless . Better to not pay in advance should your flight get cancelled or altered in any way. Contacted customer for a refund when my flight was cancelled, they refused . However I only received the notification of the cancellation an hr before and modifications need to be done an hr before . Lauryn was zero help in offering any type of help to alleviate the overcharge. read more

The ride to DFW was fine. Promptly picked up and the driver was nice. The pick up, not so good. It took two phone calls and an hour for the shuttle to show up. Two phone calls and an hour to show up ... The shuttles are in desperate need of shocks. I know this because I had the distinct pleasure of feeling every single bump on what felt like a high speed police chase through the Amazonian jungle. I legitimately got a bit scared during the drive back ... and I hold an expert skydiver license with 650+ jumps. Never again Parking Spot ... never again will I risk life and limb, and more importantly, time. PS. They did have water in a fridge on the way out, that's pretty cool (pun completely intended) ... but I think the filth at the bottom of the fridge pictured kinda negates that atta boy. read more

The Parking Spot South - The fridge ... and it's mold/mildew/filth. - Parking Near Me - Irving, Texas

My flights got canceled, but I prepaid for parking 5 days. I lost $100 because they won't adjust fees if the airline screws up. Read the fine print. This is bad business. read more

I prepaid my parking with points and my flight cancelled . Airline could only rebook the next day . I called parking spot south to advise . She said no problem just come on tomorrow . Showed up QR code said no reservation. This person gave me a print out . Upon return I was charged 82 plus the points . I sent email , crickets !!! Refund something please either the points or my money . Can't find a number to speak with anyone. I finally got the refund of my points read more

I was happy to see that I had enough points for 2 days of free parking. My flight was Saturday at 7:30pm and arrival was supposed to be 11:20pm. My flight was delayed an hour. I was super tired and couldn't wait to get to my car and get that 30 minute drive home out of the way. Had to be at a doctor's appt this am and then work after. It would have been very nice for the Parking Spot shuttle to actually pick me up from the D29 Courtesy Van location the system said it noticed me at. After extending my time 3 times and speaking with a North shuttle driver who told me he would notified someone, a shuttle van finally drove fast passed me at 1am. He never stopped, even when I yelled for him to stop. I had to spend $31 for a Yelp to drop me off at the Parking Spot South. I was told by the attendant to call to speak with a manager this morning. I left a message, but still no response. I called again this afternoon and still no answer. read more

Been here many of times and the customer service is okay. The people at the front check in and check out areas are always so nice. And I love that they hire a diverse group of workers. But, what has stayed consistent is the lack of concern about people's time--particularly those on the way to the airport. Several times I've had to walk to the front or near the front to flag someone down for a ride. This past Wednesday I had to walk to the front and ask someone for a ride. I was told that someone was called, but they still did not come even after I waited and waited for minutes. It was a little frustrating and because it has happened several times. Because of this I have to give them a three star review. I hope that the communication improves in the future. read more