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Brighton, MI

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The Oxford Center

1.8 (5 reviews)
Closed • Closed

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2 years ago

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1 year ago

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Hlt Flower Shop

Hlt Flower Shop

1.1(832 reviews)
20.5 mi
•$$$

Been going here for quite some time now and they always take care of me and ensure that I walk out…read morewith an amazing deal on beautiful flowers... Couldn't ask for more Any issues with delivery has nothing to do with the florist who physically work at this location... If you actually walk in you will see it's all high quality

I needed to send flowers in a day. I was working so I didn't have opportunity to shop around. And…read morethat is exactly what this company is counting on. I AM their target market. UPDATE: I initially felt that they got me once but wouldn''t get me again. BUT WESLEY CONTACTED ME, AS A RESULT OF WRITING THIS REVIEW (YELP POWER!), AND PROVIDED A PARTIAL REFUND AND STORE CREDIT TOWARDS FUTURE PURCHASES. I am impressed that he got involved - it shows that he cares about his business' reputation and his customer base. Way to go Wesley! I wrote to them and they wrote back - shocking - but after I sent them the info they were seeking I've not heard a word. I guess they don't have an answer for why I was charged multiple charges for I-don't-know. Here's what I wrote to them (please see the pic for the invoice): I have 2 concerns: 1. While your arrangement price was discounted, you added charges on the back end that appeared redundant and without meaning. For example, IN YELLOW BELOW, you charged me a fee to expedite the delivery of the arrangement AND a 4 hour delivery fee. There is overlap there - especially because I didn't ask that the flowers get delivered within 4 hours. I believe you should charge one or the other fee, but not both. Another example, IN ORANGE BELOW, you charged a shipping/service fee, a handling fee and a sales fee. How many times do you want to charge the customer for the same thing? So you discounted the arrangement by $40 and then charged me $46.94 for basically nothing. ($6.99, $6.99, 14.99, $1.99 and $15.98 as shown in the list of charges below.) I can see charging a fee for delivery - even an extra fee for same day delivery - but your charges are petty and manipulative. If this is not your intent you should consider combining the fees or just raising the flower arrangement price and make it inclusive of delivery within x miles or x hours, etc. 2. Per the email below, you invite customers to join your Executive Advisory Board and provide a bad link. Aren't you wondering why no one has joined the board? I assume you didn't go to the trouble of sending the email and offering this to your customers if it was meant to be a bad link, IN YELLOW BELOW. People need flowers - many people order more than one arrangement in their lives. Wesley Berry could be the florist for them. But not if this is how they do business. In my mind this company is a one-and-done business. I don't know how anyone would use them a second time.

Photos
Hlt Flower Shop - But this was  delivered - Small basket - with 3 cheap plants

But this was delivered - Small basket - with 3 cheap plants

Hlt Flower Shop
Hlt Flower Shop

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The Oxford Center - medcenters - Updated October 2026

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