With one exception we had a great experience with The Oral Surgery Group. The staff is professional, courteous and efficient. The appointment scheduling process was quick and easy and the online pre-registration helped our consultation visit go smoothly. The day of the surgery my son was quickly escorted into the back and I received a call from the staff when he was ready to be picked up. They communicated all the post-op instructions verbally and also provided them in writing. Later that evening the doctor called to make sure my son was doing well and encouraged us to call if we had any questions or concerns.
My only issues with them was a lack in timely communication regarding the out of pocket cost. Our Consultation was on 4/14, the surgery was scheduled for 4/26; then we did not hear anything from the office until 4/22 advising the out of pocket cost after insurance would be nearly $800 and that half must be paid immediately to retain the appointment and that balance would be due the day of the surgery. After speaking to the billing department about their untimely communication we were able to reach an agreeable payment schedule. Given the overall experience I would happily recommend the practice to friends and family. However I would advise them to be proactive and reach out the the billing department themselves to avoid any large surprise bills. read more