6 months ago my review of The Michelangelo hotel concluded it "A Precious Gem." I added "my deep and longstanding hope is the owners realize the Michelangelo's significance and polish her back to her full glory." Unfortunately time has made apparent its ugly occlusions, revealed fatal flaws, and, indeed, its close proximity to hull crush depth. Less flowery: It is sinking. I must be abundantly clear at the outset: I continue to have the highest esteem for the hard-charging service staff. Their fine work - as I witnessed first hand - literally comes at the expense of breaking their bodies to make up for the lack of staff, poor communication by administration, and the absence of vision of the owners. I joyfully reaffirm the fabulous I Lounge breakfast crew crew: Jimmi, J.C., Juan, Sian (Srry sp). The bartenders of lunch and dinner: Shawn and Luna. My dear comrades at the door: Cesar, Teddy, Nick, & the venerable Gene. At front desk, Valther (Srry! sp) has proved to be the most honest and has been of significant assistance to me, above and beyond. The porters: Edwin, Rajeev, and Henry. Security: Smiley and Shepherd. Here is where things get dreadful, however; namely, the incompetence, negligence, and flim-flamming of the mid-level administrative class. First in line is Hamadi the Front Desk Mgr. Hamadi is the epitome of "three monkeys management" - I see no misdoing by the staff. I hear only complaints about the guests. And I only speak in ways that place the blame on the guest/the aggrieved party. It's a form of rhetoric that immediately changes the subject, or ridiculous turns the burden on the guest. The pièce de ré·sis·tance is the vacant GM, Marco. My major interaction with him - after staying at the MH for over 2.5 years on and off large for large blocs, was catching a glimpse of him from behind as he dashed to the elevator back to his office. But the fish rots from the head down. The final cause/responsibilty for MH sinking is the faceless "Starhotels Collezione ... whose properties are members of Preferred Hotels & Resorts, often alongside memberships in The Leading Hotels of the World and Small Luxury Hotels of the World." If you know how the hell that ugly bag of snakes comes together, you're a better man than I. I attempted to keep this review short. But its personal. Its terribly sad to say goodbye the old girl and the friends I must leave behind. POST SCRIPTUM: A photo of a desk chair with wheels. Next hotel was able to provide one after 10 minutes when I requested it after check-in. For those who know will understand. read more

The Michelangelo - POST SCRIPTUM: A photo of a desk chair with wheels. Next hotel was able to provide one after 10 minutes when I requested it after check-in. - Hotels Near Me - New York, New York

This hotel is in an excellent location. Close to Times Square, Broadway and lots of Cafes and Restaurants. We stayed for two nights in the largest suite in the hotel. The space was large and there were two bathrooms. Most everything was nice and clean except for the two couches in the living room area. Both were dirty and stained. The cushions were ripped at every corner. Such a shame especially for the cost of the room. Every staff member we encountered were courteous and helpful. They went out of their way to make sure you were happy. Housekeeping was great and turned down the bed and left a chocolate on our pillows. Although there are curtains and blinds there is no view from any window. You cant tell if it's night or day when you are in the room. Some of the spot lights by the bathroom hallway didn't work. The TV options are very out of date . There is no Netflix connection. We got to experience New York at Christmas time read more

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The Michelangelo is a classic, elegant Midtown hotel. Perfectly located on the corner of W. 51st Street and 7th Avenue, the hotel is a block from Times Square and two blocks from Radio City. Close to theaters and great restaurants, the location is hard to beat. This AAA 4 Diamond Hotel provides excellent service and luxury accommodations. The rooms are spacious and well appointed. The bed sleeps great. The Michelangelo is a perfect choice for a romantic stay in The City. read more

The Michelangelo - Christmas tree in the lobby. Very festive. - Hotels Near Me - New York, New York

Had a really lovely experience here, the room felt sizable and comfortable, everything worked well, and I enjoyed my stay. Front desk and all staff I met were friendly and helpful during check in and check out, when I was storing luggage, and I was also able to access the business center when I needed to make copies and print things. Cesar the doorman especially made me feel welcome, he looked out for me during my stay, and was helpful when I was getting taxis or heading out into the city on foot making sure I was heading off in the right direction. This location is great for walking to pretty much any of the theatres, so many delicious restaurants, very easy to grab a cab as well. Based on this experience I would definitely stay here again. read more

The Michelangelo - Hotels Near Me - New York, New York

Great hotel in mid-town area, within walking distance to Park Ave. Room was spacious and comfortable and staff at check-in was very hospitable. read more

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We stayed here for our anniversary and it was perfect. Very clean, with a classic European feel and a spacious room and bathroom. The staff were friendly and efficient. To top it off, a complimentary bottle of champagne and petit fours were sent up to our room. read more

The Michelangelo - Complimentary anniversary gift - Hotels Near Me - New York, New York

In my ongoing quest for a decent, affordable Theater District option that doesn't feel like a tourist trap, the Michelangelo might just be the answer. It's refreshingly old school in all the right ways - the kind of place that remembers when hotels were about service rather than Instagram moments. The gym actually functions (miracle in NYC hotels), and the food maintains a solid B to B+ across the board. Nothing that'll change your life, but everything executed with competence and care - increasingly rare in Times Square's hospitality wasteland. The service embodies that classic New York efficiency with a heart. They know how to take care of you without the performative friendliness that makes you want to hide in your room. It's that old-school New York thoughtfulness where they actually listen when you speak and remember details from previous interactions (and they recommend GREAT restaurants!) The rooms show their age in places, but it adds character rather than feeling neglected. There's a difference between "worn" and "worn down," and these rooms fall firmly in the charming category. Everything functions, everything's clean, and the space feels like an actual New York hotel room rather than a corporate housing unit. For Theater District lodging that doesn't require selling organs on the black market, this could be a solid regular option. Sometimes the best discoveries are hiding in plain sight. read more

Quaint and nostalgic hotel. Nice big rooms. Very friendly and helpful staff. Definitely would stay here again read more

The Michelangelo - Hotels Near Me - New York, New York

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Kind staff and large rooms but they haven't been updated this century! Desperately need renovating!

The Michelangelo Hotel NYC I had one of the worst experiences ever in a hotel, and I strongly advise travellers to avoid The Michelangelo Hotel NYC. I booked a fully prepaid reservation for 6 nights (June 30 - July 6, 2025) via eDreams, for 2 adults and 2 children. When we arrived, after a long international flight, the hotel staff told me my reservation was "inactive." I presented all the booking confirmations and invoices, yet they refused to honour it. Even worse, the manager (arrogant and unhelpful) suggested that I book again at almost double the original price, despite the fact that the hotel had available rooms. Meanwhile, my two young children were asleep in the hotel lobby after hours of travel. The staff showed no empathy, no willingness to contact their booking partner (eDreams), and left us entirely on our own. I was forced to find another hotel at the last minute, incurring significant extra costs for a new hotel and taxi transfers. To this day, none of these expenses have been compensated, and I never received an explanation or apology from the hotel. Completely unacceptable, unprofessional, and inhumane treatment. This is not what you expect from a so-called 4-star NYC hotel. read more

Nice clean hotel in the theater distract. Only a few blocks from time square and walking distance to Central Park. Great location! Teodore the door man was so very polite and helpful. Would stay again! read more

What a fantastic experience! My friend and I took a spontaneous trip to New York City--neither of us had spent much time there before, so we were navigating everything as newcomers. After a lot of online research, we chose The Michelangelo based on its glowing reviews and great location. Although we initially found it through a travel website, we decided to call the hotel directly to book, and we're so glad we did--the staff was incredibly gracious and helpful right from the start. The hotel has so much character, which we really appreciated, and everything was impeccably clean. Walter at the front desk went above and beyond to accommodate our request for a corner room on a higher floor. The room itself was spacious, quiet, and the beds were unbelievably comfortable. Every staff member we encountered was kind, helpful, and made us feel genuinely welcome. Rajif and Cesar, the bellmen, were super friendly and offered great tips on navigating the city. Daniel, the concierge, was proactive and approachable--he let us know right away that he could help with everything from finding a great café to booking a show. Kendrick and June at the front desk were equally warm and friendly. Every time we left or returned to the hotel, it felt like we were being greeted by friends. By the end of our stay, it truly felt like we knew everyone--and they knew us. We absolutely loved our trip and can't wait to return to New York. When we do, we'll definitely be staying at The Michelangelo again! read more

We loved out stay at the Michelangelo Hotel. Lobby had a few TVs showing the World Cup which was nice! Easy check in/check out. Friendly staff. Large rooms compared to other hotels of the same class. Very cozy bed, sheets and pillows. Terry robes in the room, safe in closet as well as large umbrellas for those rainy days. Quieter than other hotels, we have stayed at in the area. Great location. Walkable to shopping (5th Ave) Saks, Tiffany, Tmobile, Apple, LV, Victorias Secret... all the good stores! Walkable to theatre, restaurants, bars...everything your looking for and more! Even a Starbucks a block away, although they did have coffee service in the lobby. We will be back soon! read more

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Initially charming old "luxe" hotel proves to have little charm when it comes to getting your money's worth. - third floor "interior " room had no light no matter the conditions outside. -fifth floor room facing street gets insane street noise of pedicabs blasting music -- despite second layer of soundproofing windows. - insane radiator hammering for 20 minutes at a time starting at 2:30 am. - toilet can't flush four squares of tp - put hang tag on door knob and specifically told a housekeeper when she asked that yes, please clean up room Xxx. Left for 5 hours -- room was untouched. Bathrooms separated from room by old sliding door. - no microwave in room. - no coffee maker in room. - TVs are pre-smart, so you can't watch your streamers. - terrible wifi. Good things I can say: - nice doormen. - large soaking tubs - did not smell - umbrellas in the room - more space in room than modern hotels - walking distance to many theaters, food carts and street vendors of knock-off designer purses read more

We booked the Michelangelo for four nights while in NY. I really liked the look of the hotel, but the location was the primary reason I booked this hotel. In summary, I really had higher hopes for this location. The lack of service, cleanliness and lack of class from the staff is enough to consider before booking a night at this hotel. The Good: - $10 drink credit per night, per room - Location was great, and a quick walk to Times Square - Noise levels from outside seemed to be contained, beside the bike taxi's with the loudest speakers known to man - The room appeared nice The Bad: - Room service was never available when requested, each time we called room service it rang to voicemail. We ended up having to call the front desk for most things. - Ice bucket is located in the room, without a liner. When we called (as instructed by documentation next to bucket) to ask for ice, they told us to get it ourselves at the ice machine the next floor up - The room had a specific sour aroma, but it was not clear where it was coming from. The Ugly: - The bath tub needs to be cleaned, badly. I could simply wipe down many mold and soap spots with a piece of tissue, and see tons of dirt come off. I keep my own bathroom cleaner than this. To know this is not MY grime makes it even worse. - The shower curtain appears to have been the source of the sour smell. It was easy to tell the curtain was sour, and had not been changed before we arrived - When we attempted to enter the hotel one evening, the bar tender was outside directly in front of the double doors smoking a cigarette. Not only is this rude and disrespectful of others right for clean air, it caused my wife to have a mild asthma attack. This just looks and smells terrible for a hotel who's trying to play the classy expensive hotel. read more

The Michelangelo - Hotels Near Me - New York, New York

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A delightful, quiet elegant hotel located just off of Times Square in an absolute perfect location in New York City. It's amazing stepping away from the hustle and bustle of the streets of New York one block from Times Square and stepping into this gorgeous, Italian inspired classic building. Love the lobby and really enjoyed the room. It was very comfortable, there were a few minor issues but you just can't beat this location and price too. It doesn't carry one of those familiar chain hotel names, but if you're looking for a great room, comfort and price stay here!! One issue I had was canceling a reservation for my friend who was not able to attend. We were not able to reach the hotel either by phone or even by email. We didn't get any replies and no one would answer the phone at the hotel. When we got there they canceled their reservation without any questions on the same night as the reservation. And everyone at the hotel was exceptionally friendly and helpful. It was just trying to get someone on the phone. But I'm going to say that hopefully that was an isolated incident, but I still need to subtract one star for that. Other than that the rest of our stay was great! Very comfortable bed and room. The lobby is gorgeous and they do serve breakfast but it is ala carte. Keep in mind the hotel has a classic Italian architecture and feel, so a lot of the amenities are not modern, contemporary style, more of a classic style. But they all work great and really enjoyed our stay! Also the hotel is north of Times Square on your way to central park. We woke up the next day and walked into central park and had breakfast. I just absolutely love the location so much that I would return just for the location, not to mention the hotel itself. Highly recommended if you're looking for a good, comfortable room near Times Square without breaking your wallet read more

The Michelangelo - Nice rooms. - Hotels Near Me - New York, New York

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"In the room, the women come and go Talking of Michelangelo." - T.S. Eliot, "The Love Song of J. Alfred Prufrock" "The space of non-place creates neither singular identity nor relations; only solitude and similitude." -Marc Augé, "Non-Places: Introduction to an Anthropology of Supermodernity" "Hotel existence uncannily suspends us above groundedness. To be in hotel is to float, or to tremble, like just-set custard...A hotel is a temporarily finite set -- hence, a laboratory...The hotel text (or hotel prose) asks the right to be lazy, to communicate slowly and laxly." - Wayne Koestenbaum, "Hotel Theory" ______________________________________________ I recommend cocktails, particularly the Aperol Spritz, expertly crafted by the friendly bartender Carmen, in the lounge just off the hotel lobby. Somehow the vermillion aperitif manages to distill a decadent summery essence (but of summers past and vaguely Euro) in the dead of winter in a pretty dull slab of the city. *more hotel bar chronicles coming soon read more

Very quiet boutique hotel in Midtown. Not too far north of times square. Staff and service were excellent. It was nice staying somewhere with enough rooms that the staff recognized us after the first day. Clean and very neat. Quiet, great little bar to have a drink in before you retire to your room read more

Ugh. Not a good experience AT ALL. While the general hotel was clean, the rooms were filthy, exceptionally outdated, lots of general room damage, etc, including stains on the walls, old chipped furniture, filthy AC units, tears in the bedding, and more. While we might be able to tolerate this to a degree, the front end staff, and especially all of the lobby bartenders, were rude and hostile. You add this to the fact that our room was outdated and not well kept, made our stay here pretty miserable. In fact, on several occasions I saw guests walk off in frustration especially over the bartenders and on some occasions the front desk staff. The good? The front door staff were always pleasant, the location is superb, and the rooms are unusually quiet. But trust me folks, it won't be an exceptional experience for you and just look at the pictures I posted. Management has a big problem on their hands read more

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The door men were 12/10. Amazing. The absolute best part of the experience. The remainder of the inner staff seemed as if they couldn't care less. We go in to our hotel room on a Friday night and noticed some trash in the hallway. It did not diminish and only grew over three day, never disappearing. Unbelievable!!! read more

The Michelangelo - Th shit that never left our sight. - Hotels Near Me - New York, New York

We loved everything about our recent stay. The hotel is elegant, the room was beautifully appointed and the staff were incredibly warm and caring. When we got to the airport, we realized that we had left our passports behind. Hamidi the manager sprang into action and within minutes our important documents made their way to us in an UBER. We will stay again for sure and recommend it to our friends. read more

Hubby booked this hotel on Priceline. Location is perfect. So many restaurants within walking distance. Subway and taxi is everywhere. The best part is the room! It's clean, spacious, and the bed is very comfy. It's very quite even though Times Square is only a few blocks away. 5/5 for hotel. All of the hotel staff are friendly and nice. We will absolutely stay here again when we visit New York next time. read more

Checked in tonight 6/9/24 around 7pm. Went out for dinner and came back at 930pm. Room key wasn't working. Called downstairs from phone on 3rd floor near elevators. Rang and rang. Went downstairs to find a line of 4 or 5 people. People in line were upset given slow pace. After I waited my turn and got my replacement key about 15 mins later, I asked Milagros, the lady working the front desk if there was a manager in the back who could have helped her. She said there was a manager in the back. I asked to speak to them. The manager Elizabeth came out and started arguing with me saying there hadn't been a line and that she had cameras. I suggested that arguing with a guest may not be the best approach in this business. read more

The Michelangelo - Hotels Near Me - New York, New York

In January, my daughter and I spent four nights at the Hotel Michelangelo during a stressful time in her life--performing arts college auditions. After we arrived, her audition for the Juilliard School moved from in-person to zoom on our check-out day. The amazing management team was so supportive, that we were granted a late check-out; the front desk even followed up to see how her audition was going. We had a fantastic room--huge for NYC standards. We especially loved the comfortable king bed, small fridge, and the jacuzzi bathtub was the perfect way to relax sore muscles after walking for miles. We loved eating in the lobby restaurant; the food was excellent, and the wait staff went above and beyond. The front desk staff was super friendly, as was the valet and the doorman. Did I mention the artwork is Exquisite? The location was within walking distance of the Broadway theater district, Rockefeller Central, Central Park, and the subway. It is for these reasons that I highly recommend the Hotel Michelangelo! read more

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Absolutely gorgeous hotel and huge rooms but BEWARE$$$$$$ my card was charged a 523$ "authorization fee" and they told me it can take up to 14 business days for it to return to me read more

This hotel has such STUNNING GOLDEN elevators anyone cannot get enough of, including myself. I highly recommend this hotel for all NYC visitors. read more

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Great place for a Romantic atmosphere, They offer a full service experience including Doormen to assist with luggage, Doors, Room service, Avery knowledgeable Concierge, Rooms are spacious with a Bedroom Suite layout with a fully stocked Bar including Alcoholic Beverages, water, Sodas and snacks... And it's located in the most popular area of Times Square read more

The Michelangelo - Full service Bar... - Hotels Near Me - New York, New York

Carpets in the rooms leave much to be desired. However, all the staff were exceptional! Good location and large rooms for the price. Our rooms each had a door, but were conjoined with another door and small entry way which was convenient for our party. read more

Based on some of the reviews, it seems like experience here is a hit or miss. Luckily, I was fairly pleased with my stay. My friends and I stayed here for week trip to NY and the staff were welcoming. Had a little bit of a mix up with which room I had my name under as I had arrived later than my friends but all was resolved. Prior to my arrival, my friends' room did take quite a bit of time to prepare but they were able to accommodate to their needs as it did take quite a bit of time. The hotel itself is a great spot if you're looking to be near Times Square or Broadway. Located near it was also a coffee shop which my friends and I frequented during our week long stay there. The lobby is mostly nice and quiet with comfortable seating and tables, which is a great contrast the bustle once you step outside it's doors. The beds were extremely comfortable and one minor inconvenience was that the ice machine on our level as broken during our stay so we'd have to go to different level each time if we wanted ice. Not a big deal though. Quite a classical hotel but You can tell that hotel has made its efforts in updating it. Overall, pretty good choice and satisfied with the service! read more

We really enjoyed our stay! The hotel is in a great location and it's overall a very pretty hotel. Staff is very friendly and helpful (especially Henry and the doormen). The rooms and the hotel bar are outdated and could use some much needed updating, but everything was very clean. read more

Great, classy hotel. Comes with the best service, atmosphere, and rooms. Hit or miss whether your room has a good view or an alley view, but the quality you receive here is outstanding. Would fully recommend. read more

This is the second time that I stay at this hotel and honestly it just isn't ready to reopen after Covid. I had hoped that they might renovate during their shutdown but they did nothing to upgrade. There are almost NO services, only breakfast offered in the morning. The one star is for a good theatre location. This hotel is just tired, and in need of renovation. When I wasn't happy with my room, they did give me one that was slightly better. There are just too many wonderful hotels in the city to stay here. Sorry! read more

Tina's take: -2/10 I wish I could give them no stars... The hotel looks beautiful, but I can only say from the lobby because we were REFUSED a room. We booked through the hopper app and the front desk said check in was actually at 3pm for that day and considering we booked after midnight I could understand but no offer to exchange or help refund the purchase. Instead my boyfriend said forget it do you have any rooms available right now I'll pay again. The front desk clerk Kendricks said yes we have rooms but I can't sell them because no manager is here. Whaaaat I can't buy a room that's available at a hotel front desk? Isn't that the point of a hotel to sell rooms ? We were forced to pay a 200 dollar Uber home. The place smelled the front desk was rude and overall doesn't deserve my money or anyone else's for that matter. Front desk "Kendrick's" should be terminated for being extremely rude read more

The folks who are now running the Michelangelo have renewed my faith in capitalism and the kindness of people: Two things you don't usually see associated. Read my earlier reviews of how my honey and I were treated in the past and then read on . . . The Michelangelo totally rocked during our stay in late October. While I grew up on the East Coast, I haven't lived back there for many a decade, having made my home in Colorado. Out here the spaces are grand. (When I used to live in the mountains it was no big deal to drive a hundred miles across the Continental Divide to go out to dinner in Denver). And so are the hotel rooms--grand, that is. You don't travel in mini-elevators up to narrow hallways to make your way into teeny rooms; you know, like you do in the City, unless you pay an arm and a leg (and a kidney or two). There's usually a sweet spot in every market niche. And the sweet spot for spacious hotel rooms in the theater district of NYC is the Michelangelo. No. It's not cheap by any means. But its also a whole bunch less than you can spend at other chi-chi hotels. The people staffing the front of the house were as kind as could be. I think they upgraded us to a junior suite when they found out we were making our way to the other side of the world for a cool reason. And they went out of their way to help us in storing extra luggage and getting packages that had been sent to the hotel to find their way to us. All-in-all a wonderful experience. So with thanks and a promise to return on our next Big Apple adventure (unless some Yelper clues me into a bigger, better, cheaper place:). So sign me, David "[G]ive me land, lots of land, under starry skies above. Don't Fence Me In" M read more

The Michelangelo - Super-size me, Mr. Room Fairy, at the Michelangelo! - Hotels Near Me - New York, New York

My daughter and I stayed here from 6/20 to 6/24/3019. I saw two umbrellas, two bath robes, two pairs of slippers, a safe, and plenty of options at the mini bar. There was even a scale in the bathroom. This hotel is located in the thick of things. It's within walking distance from Times Square. The gym and the pool are next door. We didn't use it as it was inconvenient. read more

The Michelangelo - Hotels Near Me - New York, New York

Well, I accidentally stayed here twice! When my taxi driver dropped me off, I realized, "holy hell", I stayed here this time last year! So subconsciously I must've loved it to have booked it again on a search engine. Lol the lobby and ambience are great The rooms are nice and big. The staff is friendly. I really don't know what more I could ask for. The location is also superb! read more

Absolutely loved our stay at The Michelangelo! From the very start, Walter was so welcoming and accommodating. Thank you for making our trip so special, Walter and his team! read more

So she really thinks she's fancy, but she is just terribly dusty and outdated. Why the hell is there so much velvet?? Everything in the lobby and our room looked and smelled old/dusty :/ The bed was comfortable! And the rooms are quite big for the price 6/10 Not a single person at the front desk, when I spoke to them on the phone or in-person, was friendly or helpful. It was terribly frustrating. I encountered several problems during my stay and none were even addressed, let alone resolved. 0/10 The location is the real selling point here! You can walk anywhere you need to in midtown so easily. There are tons of restaurants, pharmacies, stores, and attractions less than half a mile away in all directions. It's also very close to any Broadway theaters you'd need to get to - Wicked was like a block away. There was also lots of reasonable parking nearby! 10/10 read more

Stayed on June 30 thru July 3 . It is a great place to stay very clean and in a perfect location in times square. Highly recommend staying here very close to everything. The people who work there are very nice . read more

We made last-minute plans to spend Christmas in the city and used Yelp and various review sites to select a reasonably priced hotel convenient to Radio City to attend the Christmas Spectacular (separate review five stars). The staff was very friendly and helpful on the phone in advance with information on parking and room choices. Edwin and the doorman were great helping with our bag. Angel checked us in and got us an early check-in with an interior junior suite upgrade. The room was clean, cozy, nicely furnished, very quiet and very comfortable. The king bed was very comfortable with quality linens, great mattress and large down pillows. Parking was discounted and convenient at 140 W 51st street ( no valet at hotel, but not a problem). Nice little lounge in the lobby. We had a great stay and would definitely consider returning in the future. Not a five star hotel, but for value, location, quality and helpful friendly staff, we had a five star experience. read more

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