I'm writing this review because of the consistently outstanding experience I've had with Missie…read moreKimball over the past 2 years. She helped me get set up with Be Well New Mexico and pick out an insurance plan that was best for me. This lady really knows her stuff. She's also an absolute delight to work with. When I'm working with someone so knowledgable and so smart this horrible experience of dealing with insurance is no big deal. I'm so glad I found her and it's just one of those things that I want to keep to myself but is just too good not to share. If you need help choosing a plan, call Missie. She'll take the sting out of it.

Look, I'm grateful that I even have health insurance, buy Blue Cross Blue Shield of New Mexico is…read morediabolical. Their website is horrendous for primary care physician searches in my service area. Half of the providers that the representatives on the phone tell me are available do not appear in their results. The apologetic yet friendly representative I spoke to on 11.17.2025 had the same problem that I do and I end up waiting on the phone for approximately an hour for resolve. I still pay way too much out-of-pocket considering the amount of my premium which has been absurd for several years. Overall, if it weren't for my doctor and her practice accepting BCBS, I would have found an alternative by now. Please make your website more efficient and user-friendly for both members and your own employees!

I submitted a claim for an out of network provider for $7,000.They reached back out to me and asked…read moreme to provide proof that I had paid it, and I provided that proof. the processed the claim and decided to pay a little over $5,000 for it. They sent the check to my provider instead of me. I've been trying to get addressed for the last 8 days. First I was told I needed to speak to the finance department who doesn't actually take calls. They allow you to leave a message which I did 8 days ago and still have not heard from them. Then I was told that it would have to be reviewed even though they could see in the system that I provided proof of payment and that the check should have been sent to me. Then I was told that they updated it in the system and that I should get a check in 7-10 calendar days. I then get another call from them saying it will take up to 30 days to resolve this. I asked to speak to a supervisor. She told me that my provider has to return the check because that's what it says in the contract. My provider is out of network so does not have a contract with them and I pointed this out. Then they said that my provider cashed the check which is not true. He didn't want to deposit it and then provide me the funds because it would look like more income for him. She then tells that she needs to hear it from him that he didn't deposit/cash the check. I asked if he told them that he didn't cash/deposit the check would they believe that and she said yes. How does that make any sense. Apparently someone can just put in the system that the check was cashed. I said if they actually check their bank account they would see that the check did not clear. How is it reasonable to expect me to wait another 30 days for them to fix an error they made???? There is no way to file a complaint online about this issue. Do the executives at the company know this kind of thing is happening? Do they care? This is completely unfair and ridiculous. If I decided I need to do a process before I could pay my monthly premium and they would just have to wait for their money I'm sure I would lose my coverage. This is a horrible way of doing business.

This company attempted to change my insurance coverage and carrier without my permission…read more Repeated phone calls that were not returned produced no results. I finally reached someone who offered no adequate explanation so... I changed my policy to a different company. In the future I would suggest to Brown & Brown that you try returning phone calls.

I recently used Brown & Brown to purchase an auto policy. My agent at Brown & Brown was extremely…read moreefficient and effective, and she called me back with several great quotes shortly after I gave her my car's information. Not long after purchasing my policy, I needed to make a change to it, and my agent was very responsive over email, as well. I really appreciate having a local agent who can service my policy, and I would highly recommend Brown & Brown's services.

*2nd update* my dad was transported to a rehab/convalescent awaiting approval to the actual rehab…read moreThursday evening. United Insurance Insurance holding it ALL up! He was walking short distance to bathroom in hospital with assistance upon release. Now this "rehab/convalescent" refuses to help my dad to the bathroom due to staffing. So, they are insisting on placing him with a cathetar and diaper. WTF?????! He will not be able to have therapy until Tuesday. Even though and therapy will be there Monday but apparently not for him (while they are collecting a fat check I am sure!) he's a walking liability with high fall risk, I just want to rip him out of this place! F the medical system! This is why people get sick and die in these places!!!!! *update* he is still denied the place. He was supposed to go to which is right around the corner from where my mom's at which would've been good because she doesn't drive. But instead, he's gonna go to the ghetto and the depths of hell to a one star rehab "convalesent". I don't think he's gonna be too happy that people are saying they wouldn't take the dog too! My mother and the caseworker has put in appeal to get him to the place "real rehab" where he gets it 3 times a day, that actually works with you every day instead of the convalescent they're trying to send him to. Good news, even though still in pain he has been able to walk to the bathroom and back to bed using a walker with assistance, heavily monitored. A little improvement on his part. United Healthcare/Medicare (Senior Advantage) SUCKS! My dad had major surgery Monday. He had bolts screws, spacers placed from his entire L spine all the way his S spine. Two large incisions. Spinal nerves freed (finally)but they are very angry and he's very atrophied from months/years of this crap. You see, insurance nakes you jump through BS hoops before you get what you really nerd. This due to some quack, non-practicing inept doctor and insurance CEO Making tons of money that is paid big bucks to deny things in the name of money! So here we have a 79 yr old male patient who had major surgery, worked his whole life and is denied rehab so he can walk again in a safe environment that has all the necessary equipment. He is NOT stable, can barely stand in place for more than 3 minutes! He is an extreme fall risk with major reprecusdions if he does fall. They plan to have my 79 yr old mother pick him up today from the hospital if they hear nothing new from insurance by 5pm. Getting in the TRUCK will be interesting getting out?????? This is going to hurt or kill my mother who has already had a heart attack! I can not help them until next Tuesday. I am beyond pissed!!!! "F" our inept medical system! If he were illegally here, or never worked and was on medical he would have proper care that would not cost! The recerral for rehab was denied, the peer to peer (bith Dr's consult directly)and now they are appealing which can take 72 more hours! . The doctor even said this is an rxtremely difficult surgery/recovery especially at my dads age. The insurance is thinking of possibly putting him a convalecent instead of a rehab. What an absolute joke!!! I swear as we get older, the government and big insurance corporations want to turn us into Soylent Green! Look what we all have to look forward too, after working snd paying taxes our whole life!

Business: United healthcare, AARP, national phone center…read moreTechnicians: Numerous frontline phone agents Problem: Unresolved question concerning login Date: 6/22/2025 I had just got a new phone and was having trouble logging in from the phone. Using my desktop computer I was able to login. Using the desktop I began "chatting" with one agent after another to get some direction on how to login from my phone. I started with Simone, then was forwarded to Diana, and then Lovella. No answer. I was getting frustrated and began to feel unappreciated as one of their paying customers. In these situations I start by giving my full name and then make my request. The agent then gives their first name and then begins to ask me for more information such as my phone number, address, zip code, insurance number, etc. At this point I ask for their full name so that we can continue the exchange formally and professionally, and so that the power dynamic between us remains balanced. The line goes blank for five or ten seconds and the agent either says "we don't give out our full names", or they try to continue the transaction ignoring my request. I stop them and ask again. Again they try to deflect me. I then ask, "ok, if you will not give me your full name then tell me why that is." Again no answer. I then ask does everyone in your organization only have one name? Again no answer. I ask to speak with a supervisor. In this case I was transferred nine times from Simone to Diana, to Lovella to Liz, to John, to Michael, to Tammar, to Kate, and eventually Edison who said he was a supervisor. I asked for his full name and he said Edison Joseph. I asked why he was the first to give his full name, why all the agents before him did not, and does everyone in your organization only give first names. Again, no answer. These people and the organizations they represent need to understand that if they are interacting with a paying customer, they must do so in a business like, professional and cordial manner. As frontline representatives it is their duty to build trust with their customers. To not do so is rude and unprofessional. I was on the phone for a little over four hours and my issue was not resolved.