Now its called Desert Oaks and non profit. Different name even worse care and the same inexperienced workers. Avoid!!

Terrible, as a vendor the phones never work/go through nor do they respond to emails. Don't know how they stay open. I wouldn't even leave a 1 star but it makes you leave something. read more

my stepdad was in there for little over 2 years and he passed away few weeks ago. and there was 2 weeks left on the month so my mom thouhgt, they would refund her for the 2 weeks. so, when she called, they told her they will not refund her money because she did give them 30 day notice and then tried to tell her that she owns them an additional 1800.00 for the two weeks in dec cause she didnt give them a 30 day notice. this place is terriable i woul rather have put step dad in a barn and have better treatment than what he got and it is not cheap. so becarful before you sign with this group of people and the try to pray on a 80 year old widow. read more

I visited The Meadows with my elderly father, one of many facilities we are considering placing him in. Wow. Based on first impressions, stay away! I called repeatedly prior to our scheduled visit to confirm. Nobody answered the main phone line. Very odd. So we drove 30 minutes into town, and when we arrived, no staff was visible. I called the main phone number again and the phone behind the reception desk rang. I let it ring for several minutes and no staff member even attempted to answer it or assist us. I approached kitchen staff for assistance. One responded with a shrug and said that the receptionist might be in the bathroom. For twenty minutes? I saw two elderly tenants walking around the lobby also requesting assistance. The staff ignored them too. I would not place anyone I love in this place. read more

DO NOT PLACE YOUR LOVED ONE HERE! Approximately 10 months ago my sister in law moved into the Meadows at Escalante. Over the months she enjoyed making friends and found some of the staff friendly. Since she was in Independent Living and needed no assistance. Unfortunately, staff would come into her room unannounced (one knock on the door) and empty her trash, inform her of activities, clean her room, fix something etc. Once she was in the bathroom and someone was just entering her space unannounced. She finally had to put a sign on her door to leave her alone so she could have privacy in the room she was paying for. There were two washers and dryers on her floor and one washer and one dryer had been broken since she moved in. It was inconvenient to wait for a washer, but since she had settled in, she just put up with the inconvenience. When she first moved in there was a chef who prepared the meals. After a while the chef quit and he was not replaced. The food declined drastically. Some of the waitresses were rude and made you wait if you ordered a sandwich instead of the meal of the day. Once so many people didn't want what was on the menu that they all ordered sandwiches and it took 45 minutes to make the sandwiches. About 3 months ago my sister-in-law's cousin came to the facility to live. She had been in a mental facility in Northern Utah - the police had been called on her 3 times for beating up her husband. Once at the facility she did have an episode where the staff had to stay with her 24 hours a day for a couple of days. While she was living at the Meadows, she would come to my sister-in-law's room daily, multiple times a day. She would get in my sister-in-law's face and wouldn't leave her room. During this time, she also beat up her son and was taken to jail. My sister-in-law was afraid of her and my husband called Tom (manager of the Meadows) to see if something could be done with the cousin - whose needs were more than just "assistance" but she needs mental health care. Tom informed my husband that there was nothing they could do because she had done nothing while at the facility...which was not true! Having a mental episode and verbally assaulting my sister-in-law were incidents that should have been taken into consideration. Tom also didn't ever follow through and call the cousin's son to verify her mental status like he promised he would. Just to make sure everything was being done to handle the cousin and hoping something could be done so my sister-in-law could remain because of the friends she had already made, I even called the corporate office. 760-547-2864. I called several times on two separate days, left many messages, and no one answered or ever called me back. My sister-in-law said her aides were great but management were mostly unfriendly. When my sister-in-law first moved in there was a resident who threw food on her - nothing was done. There is a man who rams into people with his scooter - nothing is done. Nothing is done with my sister-in-law's cousin. After all this and wanting to feel safe, my sister-in-law had to find accommodations elsewhere. Her situation was not taken into consideration at all. She has now paid rent at two facilities because she had to give the Meadows a month's notice before she moved. Before my sister-in-law moved and still had time on her rent for the room, she visited her sister and locked the door with her belongings in it. When she returned, the lights were on in the room and her things had been disturbed. No one should have been going through her things or entering her apartment without a good reason and without my sister-in-law being informed! This facility is old, food is bad, waitresses are rude, management is unresponsive to your needs, allow mentally unbalanced people to roam around without supervision. As I said DO NOT PUT YOUR LOVED ONE HERE FOR CARE - YOU WILL BE SORRY! read more

My Mom lived at the Meadows from April 2022 to October 2023 when she passed. I live in Salt Lake City and always felt confident in the care that she was receiving. Her nurses and techs were kind and receptive to her needs. My issue has been the treatment of me and my family since her passing. We have been given the complete run around regarding a refund for the 2 weeks left in the month. I have had numerous conversations with multiple employees who said they would take care of the problem and nothing would be done. We have heard the check has been cut, the check has been sent, the check should have been taken care of by the old management company, etc. etc. It has been over six months now and we are being told there is nothing else they can do. I'm sure if we had taken this long to pay for my Mom's rent, she would have been evicted without question. We hope no one else has to have this experience. read more

This place has really gone downhill in terms of competency and service. My mother has lived there twice. Once in her 90's and now when she is 101 years old. She is unable to get out of bed without help. Their servers bring food trays into her room, leave them there and do nothing to help her eat. She uses her call button to ask for help, but no one responds and then she lays there hungry, smelling the food but unable to get up. Then the servers come back and take the untouched food away! This is bordering on cruelty. Having to wait an hour or more to get help is ridiculous and the place is not cheap. There are new facilities recently opened and being built in town -- you can do better! read more

My aunt lives here with her husband. She's 92. He's 90. They're both in pretty good shape. Newlyweds, actually. They only married about 3 years ago. Both are still loving life. They were living in a 5 bedroom home in St. George. Then they decided they wanted to downsize. So they sold their home and moved in here. The Meadows. My aunt is in heaven about the place. She loves the fact that they provide them with individual units, apartments, which are self sufficient homes. The Meadows sends a housekeeper into their home once a week. They no longer have to cook at home for themselves. The Meadows provides them with breakfast, snacks, lunch & dinner in their cheerful little restaurant. They don't pay for their meals separately. Meals are included in their arrangement. I'd be even happier with this place had they offered more health conscious fare in the dining room. They food was tasty, well presented and seemed nutritious but I'm a big believer in whole grains. We went up to visit them there recently. The Meadows offers free guest parking. Plenty of it. I wasn't thrilled to notice that the exterior wasn't quite as spiffy as the interior. Maybe it was just the season. We came up in spring, right after snows had melted. Their home was easy to access & cheerful. We ate with them in the restaurant area which was cheerful as can be. They had all sorts of anecdotes about the fun they're having with their neighbors. I expected to pay for our lunch but their manager comped it as a courtesy to my aunt & her husband. They're making use of another thing this place offers, their shuttle service into town and even to Las Vegas. Not a depressing place to live at all. In fact, they're having fun. read more

I recently applied to have my Uncle placed in the memory care section of this facility. We left a deposit, and were told we could bring him to the facility. We made arrangements to pick him up in Texas. As we drove to Texas from Santa Clara, Utah, we received a phone call from the Meadows stating that he would not be a good fit for their facility. Apparently they had conducted a phone assessment and determined that because of his occasional outbursts, he would not be a good fit for their memory care section. My Uncle has never been ordered out of a facility. He has had his days where he has had an occasional outburst of anger, but he never hurt anyone. The Meadows should have conducted their assessment prior to our leaving to get him in Texas. My request was to have him come to the Meadows for a respite stay and then determine if he would like it there. We never got that chance. Fortunately, we got him out of the facility in Texas and placed him back in his house in Texas. He is being cared for by caregivers, and is doing well. We would have wanted him closer to us here in Utah. We will continue our search for a facility that will accept an 84 year old man with Dementia and a family that really cares for him here in Utah. read more

My Mom is currently a Resident at Wentworth at The Meadows and has nothing but great care..... that being said her Caregiver deserves a HUGE shout out.... HEATHER GARCIA what a blessing you have been and continue to be for my Mom. I am not sure what she or I would do without you.... THANK U THANK U THANK U! read more

Before I chose The Meadows, I contacted many Assisted Living Facilities; reviewed their literature and online information. After selling my home, I chose The Meadows, for my retirement home. They provide housekeeping once a week and CNAs to check on you through the day. There are services they provide that I don't need, at this time, but I may later. I have privacy in my own apartment when I want, as well as have things available to do when I want. They have a 12 passenger van for local transportation including, shopping, doctors appointments, errands, LDS Temple once a week and other activities. They provide breakfast, lunch and dinner, and maintenance on your apartment. There are religious services on site, including but not limited, to LDS services. They have some very special staff. I have made friends with staff and residents and feel at home. We are like a small community. read more