This is an amazing place from the well manicured parking lot to the beautiful lawns. You will be greeted by a concierge who will set you up for your visit. You are then escorted down into the bath areas where they provide towels and bathrobes. They have showers and changing rooms for men and women. From there you are led through several tunnels underground to the pools. The underground pools are long and narrow one has a very nice waterfall. There are seat seats in each area. Then you can swim through the tunnels into an outdoor pool with a swim up bar. We enjoy a wonderful lunch that was quite filling and very tasty. We were next led to the massage areas where we had a very relaxing one hour massage. Some reviews said that the pools were cold, they never were cold with adults only it was very relaxing and private. read more

The Mayan Baths - Walking through the tunnels into the massage room - Medical Spas Near Me - San Miguel de Allende, GUA

See all

One of the worst experiences my wife and I have ever had in Mexico. My wife made a reservation with a package that included a massage. She was told they had availability. We showed up the next morning at 10am when they opened and were asked what time we scheduled our massages. My wife was never told that she needed to make a reservation and that the only time they had was 3PM. We had other plans and weren't expecting to stay that long. We talked to the woman who managed the massages, who was apologetic and said she would contact someone to see if she could get someone in at 1PM. So we go to enjoy the mineral hot springs, which we were told was 95 F degrees. Not even close and didn't even seem like mineral hot springs. All the reviews that comment that the water is lukewarm are accurate. We lasted about an hour. When we got out we asked the women about the possibility of a massage at 1PM. Turns out she never contacted the person she said she would and at that point said she could try to now contact them. At that point we were done. But it wasn't over. We asked the person who checks you in to request a taxi. We were told 20 minutes. A taxi drove up to drop someone off. We thought we could just take the first taxi so my wife asked the price to go our destination and was told 200 pesos. The gentlemen that ordered the other taxi said our taxi was only 5 minutes away so we should wait as it is a taxi service they use. Should have known better and just taken the first taxi. The taxi that he said would be 5 minutes turned out be another 25 minutes and charged us 300 pesos for the same ride. Very disappointing experience. The funny thing is I hardly ever do reviews, but I had to share our experience regarding this place. Seems more like an expensive tourist trap rather than mineral hot springs. read more

The setting is gorgeous, the people nice. But just be very aware that the actual thermal water area is underground and in a very tight space and they allow you to not wear masks--and the majority of guests in that small damp space weren't wearing them. We left it immediately and complained and they said it's not required. It is the least safe I've felt in over a year of Covid. So know what you're getting into before going. read more

Don't bother paying a deposit with this place if there is any chance you may need to change your reservation. There were three of us traveling to San Miguel and we made a reservation. One of the party had to drop out due to a family emergency. They would not refund the deposit but would allow us to change our reservation. No mention of that policy on their website. Nonetheless, we agreed to make a reservation for two. Here is the kicker: In order for two to attend now they want us to pay the full price for all three. Seriously? Luckily saved all my correspondence, turning it in to my Visa Card company and disputing the charge. read more