this place should be shutdown. I've never walked into a nursing home and thought I stepped in shit…read moreand thought I brung it in. smells like death here as soon as u walk in the door. staff is always on a well I've been doing a lot today attitude so thats exactly who u don't want around a high maintenance family member. if you love your people don't let them stay here.

Please putting your friends or family in any facility. Take a tour. Ask some of the residents how…read moreis their experience there before you choose!

My Uncle stayed here for 14 yrs, it's a great place for the elderly to have a place they call home…read more They have 3 meals a day,snacks and also all kinds of games they play. The people working here are really the nicest, they always made sure my uncle was taking care of. He paid 900 bucks a month for room n board plus all meals, he truly loved living here. This place is a retirement home and a rehabilitation place that takes care of its people!!!!

From the owner: Specializing in: - Nursing Homes-Skilled Nursing Facility…read more- Nursing & Convalescent Homes - Assisted Living & Elder Care Services

Not impressed at all. They seem to be very incompetent. Left hand has No clue as to what the right…read morehand doing. Misinformation given by different staff members. Also they are real good at losing personal belongings. Not trustworthy at all. FnL was admitted for some rehab due to Fx of hip. After about 5 days there, they released him to return to memory care unit (Alzheimers). He was no where ready to return, rehab was shortened and info as to his condition was incorrect. Memory care unit now sending him back to rehab, but not Katherines. We don't trust them now as we feel they lied to us on his condition. As for his personal belongings, clothes and such, GONE. They have no idea where his things are, about $40 worth of clothes misplaced/lost.

Love this facility! They have taken care of family members,friends and clients. You can't go wrong…read morewith Shiloh. The staff is amazing!!!!

Bad bad bad communication!! For 2 weeks been emailing for doctor appointment and refills. No…read moreanswer! When you call, the automated message ask you to use NW Health patient portal to book appointments and refills, ect, ect.. After complaining, I was transferred to nurses line and get another message. This time to have pharmacist to call in order, and leave messages???? WTF?? Neither of which has been returned! Had to explain to pharmacy was out of pills and need help getting expired prescription refilled. Never got an appointment??!! VERY UNPROFESSIONAL!!!

Both my parents have been patients here. Multiple times. Multiple days. CCU, ICU, regular rooms,…read moreoutpatient. And I've helped them navigate the process. So this review is an outsiders perspective. There are some amazing, fabulous people working here. I'd say 97% of the people I interacted with were stellar! And I think the select few uncaring, ignorant staffers would be found anywhere - I don't know how they could eliminate all of them - but I know they try! Food in the cafeteria used to be AMAZING!! Seriously there were many time I thought I should go eat there JUST for the food. Sadly when I was there for 3 weeks in Dec 2016 the food was NOT the yumminess I remember. The sandwich bar is still good!! I especially love the pretzel bun! And they're made to order using quality ingredients. Not skimpy either - nicely done on the balance of ingredients! However the entree and sides that in the past tasted small batch homemade and nutritious (aka not fried) have become industrial, prepackaged glop and mostly fried and/or dried out. The best line was someone's comment that the roast turkey was so dried out it looked like "toast"!! Ha ha ha! Highlight - 2nd floor coffee shop!! A real espresso machine and ab fab smoothies! They also have tasty sweet treats and usually at lunch a soup (which may or may not match the cafeteria)! Speaking of coffee - some floors have free and accessible coffee, tea, ice, etc but some don't - I encourage you to walk around or ask! If you have to be in a hospital this is probably one of the best around. They have some of the BEST specialists in the entire region. I especially think the Walker Heart Institute is amazing! You'd have to go to a much larger metropolitan area to do better! Best advice - stay out of hospitals - they are not a good place to be . I'd give 5 stars for the hospital but had to drop a star for the current quality of food.

I had a baby December 2024, and they kept submitting the claim incorrect for his portion of the…read morebill. It's been literally back and forth every few months where I'll call, they say they're working on it, and then I'll call back a few months later and nothing happens. Last I spoke to them (Feb 2026), they said they thought they found the issue and would submit the claim again. Today I just got a collection letter for $12,000 from a law firm, and it's for over $4,000 more than the original statement. I call the hospital, and they tell me after 30 minutes on the call, "Oh, you were supposed to backdate his insurance 30 days!" But it's too late, and there's nothing I can do as insurance won't process a claim 2 years later. I'm in tears, and the supervisor was just extremely rude telling me how it's my fault for not being on top of it myself. And that they've repeatedly tried to contact me about it, which isn't true. I've returned every call from the hospital if I knew it was from them.

I was on liquid handcuffs for 12 years at STC and today I am 21 days clean from methadone, and…read moredetoxed without the help of STC. I underwent a detox program beautifully. I am so grateful for the new frontier ahead of me. Off liquid Handcuffs. For 12 years, it was like Groundhogs Day. Wake up, already in withdrawal, take dose, sweat all day, and then there's a slow, painful titration period of just feeling more like crap every hour until you next dose. After a a while (years in) methadone starts metabolizing far quicker, leaving you in withdrawal in the middle of the day. It's a terrible way to continue on living, and MED MARK and Springdale Treatment Center do not care about you. Not a great deal, and despite a few decent counselors here and there, you're still under rule by dictator-like rules, not even entertaining patients concerns, only wanting to keep patients coming in to spend their little money on methadone. Appropriate, as Methadone was invented by a chemist in Hitler's regime. They blew through their morphine, so they invented methadone to keep his Nazi soldiers comfortably addicted. After the Vietnam war, Methadone clinics started popping up in the states to treat soldiers coming back addicted to heroin. In the 1990's, heroin was on the rise again, so more clinics opened. And now we have private companies opening clinics like STC to make money on those hopelessly addicted. It's now owned and operated by MedMark (previously owned by The Riverwood Group). The doctor, Thomas Atkinson has the worst bedside manner I have ever experienced. I have made efforts with state officials to improve this. However, during several of my annual physicals, Atkinson would tell hideous stories about how he hates his wife and dogs. He vents his toxic nonsense to his patients, using explicit language, and an overall negative, attitude. Note, this isn't playful venting. Each year I went in he was less than interested in how my dose was. #liquidhandcuffs They only care about your $$$$$$$$$$$$$$$$$$$$$

Let's start from the beginning. I called Friday and I spoke with Mr. Neil about getting switched…read morefrom suboxone to methadone. I knew right then that I was making the right choice. He made my nervous self feel comfortable! I came in on Monday to do my intake and I was greeted with open arms. The girl who checks you in up front had such an inviting smile on her face, she was so kind, patient, and helpful. Next I meet Ms. Tina. This woman is an angel on earth. She is the director and let me tell you.. she isn't here for the money and it isn't "just a job" to her. This woman truly cares and wants you to succeed and she will do everything along with her staff to help you in your recovery journey. I then meet a nurse and the Dr! The nurse was incredibly helpful and nice as well. Everyone had a smile on their face and they didn't act like they hated their job. The doctor has first hand experience and he knows exactly what we are going through and how we feel. He genuinely cares as well and wants you to get your life on track. He knows what he is doing and is very intelligent. Please just be honest with everything when you come to this clinic. I promise they only want to help you. I know I sound like a broken record but I have never been to a place like this one where all the staff cares. Jeremy is one of the counselors and he is such a great guy too. He of course cares and is easy to talk to. Like I said just be honest because that's how you're truly going to get better. Jeremy will do everything he can to help you in your sobriety. If you're reading this and was hesitant before to come in. Don't be! You will feel welcome and will feel better. The first step is reading this. Now make the call to better yourself. I believe in you and we do recover!! It will be worth it and I can guarantee you won't find a better clinic that cares more about you then this place. Thank you to the staff at MedMark!!

No complaints about the medical service provided when I visited the ER…read more However the billing process was awful. They aren't set up to deal with non-traditional insurance. - First billing statement was received 2 months after service and already showed as past due. - By the time I forwarded the info to my insurance company and waited for reimbursement, I had been sent to collection. If it takes you two months to bill me, seems like you could have a little wiggle room on the time it takes me to work with my insurance company and pay you.

So I few years back my mom was diagnosed with Alzheimer's. I had a orientation with the manager…read moreteam here. She assured me my mom would be well taken care of here. Well what a joke, we would get phone calls about how my mom wasn't eating, taking a shower ect. So each month they charged me 4,850 bucks to care for her needs. So each day me and my girlfriend would go up there 3 times a day to tend to my moms needs. Now that's bringing her food , feeding and bathing her. After a month of them not holding up there deal of the bargain, we decided to bring her home with me. She had a way better of life when I knew what she was doing at all times. We were fortunate to be able to take care of my mom in her last years of her life. I wouldn't ever ask this place to assist in helping a loved one. Only to be doing all the work yourself, and being charged close to 5 grand a month. Another thing is we asked that the family do her laundry. Bought my mom all new clothes only to go back the next week and there all gone!!!! Wtf. Never would I ask for help to keep a loved one in a place like this. Very Scary to say the least!!!!

Rehabilitation with very good physical therapy. Very clean and dependable. Everyone was very nice…read morefrom the cleaning crew to aids and nurses. Received medication as was ordered. Transferred to appointment as needed.

If I could choose no stars, I would. I would not recommend this facility to anyone. My loved one…read morereceived horrible, horrible care and the attitudes of the staff was nasty and did not like to be called out on their lack of care. My mom did not receive showers, her medicine was not dispensed correctly. She ended up in ICU fighting for her life due to their negligence. I repeat, if you love the person that needs care, do NOT take them to Edgewood in Springdale.