I have been going to this salon for years. I recently settled in with one stylist, Nikki, the current manager. I had missed and reschedule a couple of appointments during a very rough period of my life after losing my wife. I also drive 1.25 hours each way just to go to this salon. I shared this with my stylist, Nikki and even offered to pay for the missed appointments, which she declined. Instead I bought the entire salon pizza delivered one day for any inconvenience it may have caused, and I always tip her generously.
Since that time, over a year ago, my life is returning to some sort of normalcy. I recently ended up in the Hospital ER with sepsis, and in critical condition. I was in the hospital the day of my appointment. With the testing, IVs, doctors coming in and out and the incredible pain, I just didn't think about my appointment. As soon as I realized it, I called to explain even though it was a few hours past my appointment. The lady I spoke to was compassionate and said not to worry, just get better. That was not the case with Nikki.
I called about five days later to reschedule my appointment. The receptionist said Nikki would not accept me as a client any longer since I missed my appointment. I asked if she knew I was in the hospital, she said she would talk to Nikki and have her call me. I told her I could bring proof of my admission and discharge from the hospital. Of course Nikki never called, so I called back after a day of waiting for her call. The receptionist said Nikki still refused to cut my hair even if I was in the hospital. She said Nikki has too many customers to deal with me, basically saying it didn't matter if I was in the ER.
No "hope you're feeling better" or "sorry for your painful experience" zero compassion from Nikki or the second receptionist. Of course that's not their job, but I've been a long time customer and I would think I they would have a bit more empathy.
The bottom line is, they really don't give a crap how long you've been a customer, better not end up in the emergency room if you don't have a perfect appointment record.
I am not including the poor haircuts, or bad dyeing. I write them off as her having a "bad day" because most the time they're good. I am so jilted by Nikki's complete lack of empathy, and the receptionist rude response that I can say I will never go back to this place again nor would I recommend it to anyone. Maybe they're not all pompous and lacking compassion, but Nikki certainly is
UPDATE: Justin, you have only shown how poor of a business person you are. You're quite immature to be running any business. I have NEVER been rude to your employees in fact other replies here verify exactly what I wrote about. But I understand your going to stick up for your girls! As others have said, your business practice will catch up with you.
I notice you left off the gifts I bought your employees and the healthy tips I left them, especially Nikki. I treated all of them kind but if you want to believe someone there (we both know who and it's not Nikki) you'll soon find that she will be quite damaging to the success of your business.
BTW, the grass has been much greener since I have been going to a professional salon. read more
