Fui a visitar a mi abuela y terminé encontrando chinches??? Qué asco...De verdad debí revisar mejor, pero también deberían haber limpiado bien las camas y revisado todo. Estoy bien molesto.... read more

Lodge At Bear Creek - Skilled Nursing Near Me - Grapevine, Texas

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Families, please think twice before trusting Bear Creek Lodge Rehabilitation in Grapevine. We placed my father here after a hospital stay, hoping for professional rehab and care. What we found was horrifying. Severely short-staffed: Nurses were taking care of 16 patients alone. No wonder medications were hours late, therapy was nonexistent, and calls for help went unanswered. Poor communication: It took 6 days before a social worker even sat down with us to discuss a care plan -- only to find out my dad hadn't had a single bath the entire time. Horrible food quality: Meals were often so bad they had to be thrown away. We routinely brought outside food, and one evening after dinner, my father became violently ill. Shocking incidents: We witnessed another family slipping cash to a nurse just to ensure their mother was cared for overnight. The day we checked out we were told they were giving us a antibiotic because he had pneumonia. Latrice the head nurse held the prescription out from us and made us call many times before we were able to get the prescription. This facility feels like it's on the brink of collapse. If you love your family member, PLEASE look elsewhere. What we saw here broke our hearts and shattered our trust. I will be filing a complaint. read more

I went to see ma granny today n I ask one of the nurse, helper people up here n he acted lik he could not hear me then.. I confronted him bout it n he brushed me off then had a whole attitude wit me... read more

Manager rude as hell, had the audacity to tell me if I'm tired I can quit..Ma'am you had me doing other people's food and chores and I was being very obedient and was willing to do that because there was a lack of people but literally NO consideration for my hard work I am glad I left. No THANK YOU! read more

Worried about a relative and have called 10 times and no one answers the phone. I am not in town and no other way to check in.

worst care at this facility! this place is way understaffed. several nurses told me that had 16 patients to 1 nurse. Finally got a bath after 6 days of being there. My family witnessed someone give nurse Angie 40.00 and said "please take care of my mom" When we told them we wanted to check out the staff (Avera) told my spouse medicare would not pay if I left early. This not true! I would not leave anyone that I love in this facilty read more

Lodge At Bear Creek - So happy to get out of this awful place! - Skilled Nursing Near Me - Grapevine, Texas

Very clean environment with kind staff who cares. The DON is extremely hands on and truly cares about the outcome of patient care. read more

Lodge At Bear Creek - They take most and all insurance plans. - Skilled Nursing Near Me - Grapevine, Texas

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If I could give negative stars, I would. My dad spent 6 days in the hospital for severe edema and was transferred to the Lodge at Bear Creek 3 days ago. Here is a brief list of the problems that have occurred since his arrival: - Orders from the hospital indicated his legs should be wrapped and elevated to maintain the reduction in edema. After asking the night of the transfer and 4 times the following day for this to be done, it was not. As a result, his legs have swollen again to the level they were when he was admitted to the hospital and he can barely lift them once again. - Bear Creek has yet to provide him with Lasix (water pills), again per hospital orders, to reduce the edema - My mom was informed of a covid outbreak the morning after his arrival by the woman at the front desk and we have been wearing masks accordingly. My mom asked for an update on the covid status today, and the same woman who informed her of this on Tuesday, said she never said that to my mom. She repeated this claim, and essentially tried to gaslight my mom into believing it was never said. If there is anything people do not forget these days when it comes to elderly family members, it is possible covid exposure. - My dad has mobility issues and was given a wheelchair with one broken brake, which means that if he were to try and sit down without assistance it would slide out from underneath him. - 2 different medication bottles were left around in his room by the staff. He has cognitive issues and could have easily decided to take these medications without nurse supervision only to be given them again (as he may not have remembered taking them previously), which is obviously very serious. We are now trying to find another facility for my dad as this has been completely unacceptable. Bear Creek can clearly not be trusted to provide care that has been by doctors and my dad is now in the same state as he was prior to going to the hospital. I would absolutely not trust this place to care for a loved one. read more

This facility is by far the best I've ever worked at. Not only is the facility absolutely beautiful and feels like home but the staff goes above and beyond. The level of personalized care and strong sense of community is one of a kind. This team puts the well being of their residents before themselves and that's why I rated them 5 well deserved stars. read more

Mom stayed for under two weeks after hospitalization. Took two days for any admit paperwork to be given me and then it was at midnight during a visit. Upon arrival, they were missing a basic component of their oxygen machine. I had to go home to get it and they never supplied the piece during visit. Vials of nebulizer med were left on the patient table and forgotten to be given. Supplements from home were promised to be given, yet when I counted them after, it was found they only gave two days worth and quit giving them. These were unopened supplements they ok'd. The facility is not secure. Directions plainly posted for the entry code...and this is on the outside of the main entrance. When the alarm sounded at front door, no employee came to attend to the ear-piercing alarm. After a full five minutes I had to search for someone so that Mom could get relief from the noise. (We were in the main common area near entrance.) Mom thought the employees were nice and that is important. As her daughter and POA, I found them understaffed, painfully slow to provide orders after discharge and have yet to see a listing of meds used. They sent one for the month she was not there. Room was also painfully small thus preventing her from doing ADL she needed to return to, as she could not access oxygen machine while using her walker. read more

I reluctantly give them a 1 but is required to post. Suffice to say the level of detail given by Holly G. is similar to our experience so I won't go into detail. Bottomline, this facility 1) lacks sufficient medical/nursing staff to perform minimal care requirements, period. Our loved one was transferred there after 10 days in the hospital for an amputation, subsequent treatment for a related infection, suffered from diabetes blood sugar issues jeopardizing his health/life, and was suffering mental abilities hampering selfcare to include using the restroom. 2) the staff did not complete intake orders from the hospital to include schedule treatment, medications, monitoring, and overall medical conditions/treatment requirements. 3) once alerted and "shown" the written orders, the NEXT DAY, medical staff was not responsive/reactive to rectify/address issues. 4) following alerting the Administrator personally by phone, they continued to fail resulting in a 911 call to remove him and take to the ER for treatment following a life threatening blood sugar level due to lack of basic care at this facility. He remained in the Hosp for several days until a new rehab facility was found. My advice is, if your loved one requires any level of medical care, find another location. Let me add, we selected this facility becuase of insurance limits and had several positive reviews, which I later discovered were 1) dated, 2) for more assisted living than rehab. Second, while this was all going down, I saw the compliance report issued to this facility the corrective actions required to be posted by law in the facility. Lets just say it was many pages long and much left unaddressed. Wish I had seen, asked for before moving him to this substandard facility. HUGE MISTAKE. read more

Victoria and her team assisted me on a last minute respite request on a Friday afternoon. They were quick with their response and very courteous. read more

YOUR PARENT WILL BE IN DANGER IF THEY STAY HERE. This place is unethical, terribly organized, and the employees are unprofessional and do not care about their patients. They will try to convince you that it is a good place for your loved one. DON'T BELIEVE IT! This place looks really great on the surface (appears clean, doesn't stink, well-decorated)....but no one cares about the actual care of the patients. They are about their bottom line....and that is all they are about. read more

My husband was taken there from the hospital for rehab. He arrived on Thursday evening by transport. When I arrived about 8:30 I walked right in - the door was unlocked and no one was around. My husband is a fall risk, all his papers say so and yet they put him in a room at the end of the hall as far from the nurses station as he could be. Sure enough, he fell out of bed scraping his arm when I got there the next morning he had already been given a protein drink , (Ensure) and the nurse was about to offer him another when I told her he is a diabetic and can't have those. Several other things happened as well but I think these are pretty big things. I WOULD NOT recommend anyone take their loved one to this place. It looks nice and has a good rating but the staff is not competent! read more

Don't send a loved one to The Lodge at Bear Creek! They treat their patients horribly. I know because I had a camera (which they were aware of) in my loved ones room. They never engaged with him/her. Made him/her use a diaper. Didn't provide a real shower. Didn't brush teeth. Fed him/her QUICKLY (basically - chew, chew, swallow...then another mouthful). These skills they HAD at home, including walking, toileting, showering, eating.... They talked over him/her. He/She regressed while there for 3 weeks. Therapy? What's that? Seriously the worst place ever. Why do they think it benefits the patient to keep the TV on 24/7 LOUD? Why do they think it benefits the patient by waking them up every 2 hours to do something "important" (eye roll here) like change linens, X-RAY, check temperature - literally my loved one was woken up from midnight to 6:00 for STUPID things. When he/she was startled when they kept waking him/her up, they actually said "WHAT ARE YOU HOLLERING AT"!?! Seriously. My loved one would have been able to move back home had he/she received the care we expected from a Skilled Nursing Unit. I'm choosing not to identify the gender of my loved one as I don't want retaliation. I WILL be filing a complaint with Medicare as he/she DIDN'T get the therapy necessary to heal. I guarantee Medicare was billed for. Social Worker? Yep, you've got it...Social Worker was just as useless as the Administrator. read more

Be very careful putting a family member in this nursing home. My sister has been there less than one week and we are looking for a new place as well as filing a complaint with the state. She has a hard time with her thoughts and try to remember but forgets many things. They don't get her out of bed, brush her teeth, isolation, the nurses are absolutely disrespectful to my sister and family, major lack of compassion, they get mad at her for dropping items and don't speak to her its awful!!!! The nurses treat patients horribly, they have absolutely no compassion for the patients, hear patients scream for help and no one shows up, nurses sit in chair in hallway and do not get up to help, my sister has tremors and was dropping items as this pissed off the staff, left water on the floor so I cleaned it, would move the call light so she would stop calling. PLEASE DO NOT PUT YOUR FAMILY HERE THEY MAY NOT MAKE IT OUT ALIVE...... In less than 1 week my sister is in worse shape than when she went in. read more

My father spent 6 days at this location. And I am his medical power of attorney. Upon arrival the staff was friendly and helpful. Answered all of our questions and helped get my father settled. This was Thursday afternoon. By Saturday, the staff was becoming less responsive. It would take over an hour for my father to get pain medicine. Along the line of Advil. At this point I thought it was weekend staff issues. On Tuesday at around 4-5 pm, my sister had been on a video call with my father. He had started hallucinating, seeing an "8ft tall man and a blonde little girl". As soon as she as she got off the call she called my mother to explain what had just happened, and that a nurse was in the room. We I called them to find out what was going on the staff did not seem concerned. Said that they would give the dr a call. I waited, and called them back around 6. Requested that they check his CO2 level since he has restrictive lung disease. I had to explain to the nurse what CO2 was. At 8 pm my brother was on the phone with our father, and conferenced me into the call. It had gone from just seeing the 2 people to an elaborate story about a second society and that he was being told this from writing on the walls. By this point I had received no calls from the nursing staff. I called them again. They informed me that they had not run the test yet. And then was yelled at for calling them to get information. The next morning my mother and I showed up at 8:50 am. We walked in on them cleaning up wounds my father had endured due to a fall he had 5 min prior. In the state that he was in, he had gotten up on his own (he was not supposed to) and walked around to the other side of his bed to use the restroom. When he did this, he lost his balance and hit his head on the ac unit. Him getting up and falling, I do not find the staff as negligent. How they handled the situation with the hallucinations I do find them negligent. They immediately only cared about the fall. Said that they would be getting an xray and dismissed the hallucinations. I demanded a CO2 test again. They said that they would contact the dr. This was at 9 am on Wednesday morning. My brother showed up at 10 am. By this point my father was having full on conversations with the hallucinations. At 10:30 I asked him to get the staff to call 911. There was a lot of confusion by this request. We ended up with the Asst Director, the Social Worked, and the Head Nurse storming into the room and closing the door. They began to yell at me, saying that there was nothing the ER could do that they could not. I told them that we had been waiting 2 hours for an xray and a blood test. The ER could get them started in 5 min. That I understood that they needed dr approval and that the xray would be from a offsite company. But at last checked at 10:30, they were still waiting for approval. That this was not fast enough when my father was getting progressively worse over the last 16 hours. They stormed out saying they would call 911. The window in his room faced the entrance, so I opened the blinds and waited. After about 5 min or so, I asked my brother to go check and make sure they called 911. They did not. They called transport because they did not feel that this was an emergency. Transport would be there in "about an hour". So we called 911. 5 min later the ambulance showed up. The Asst Director stormed back into the room and yelled at me for calling 911, I told her she was not fast enough. By 11:30 am we were talking to the ER nurse and he was being prepped for tests to figure out what was going on. At 2 pm he was admitted. As of the writing of this, he is still in the hospital and it is 5 days later. He was being poisoned by CO2, due to his restrictive lung disease. If we had given into their demands he would have died. Instead, he is alert, lucid, and no longer having hallucinations. read more

The Lodge at Bear Creek sure is demanding when they want their monthly payment and when it's time for them to pay for service work they are extremely slow. I have contacted them only to get an email address of the AP department. When I asked for the phone number I was told they didn't have it. I am going to contact them one more time than I will file a mechanics lien against the property. If you are a service company have them pay up front like they did when my dear friend was living there. read more

Wonderful facility which has really exceeded our expectation in every respect. My dad has been there for five weeks after a major cardiac surgery. The facility is clean and new. The staff members are extremely professional and helpful. We are so fortunate to find this place! read more

The Lodge at Bear Creek has been a blessing to my mom and our family. We appreciate the hard working staff. Thank you for your respectful manner, warm environment and attentive care. Christian, the rehab facility and the nurses have all been outstanding. Thank you for putting our minds at ease in knowing that our mom is in good hands. read more

If I could give this place a negative rating I definitely would. My mother was a patient of this place for what was supposed to be about a week of physical therapy after a knee replacement surgery. The first day or two was fine. After that, things turned hellish and never looked back. My mother takes 2 kinds of medications daily: a thyroid medication and 5 mg of blood pressure medication(a very slight rx that is prescribed in 10 mg tabs, and she halves it every morning). While she was taking heavy pain narcotics from the surgery, it was recommended that she stop the BP rx as narcotics lower BP also. The staff there not only did not discontinue the medication, they gave her 10mg daily instead of 5. During a physical therapy session on her 3rd day there her BP bottomed out and she fainted. They discontinued PT, and put her on bed rest for that day and the next. However, after examining records after we broke her out(I'll get there) we discovered that even after her fainting spell they were STILL giving her the BP medication - and still 10 mgs. This continued for another 2 days before my mom was well enough to start looking at the medicine they were giving her. The staff continued giving her the 10mg BP medication. My mother chose to not take it and threw the pill out every day. Once she stopped taking it, she felt better and had no more dizziness or fainting. She also had lots of trouble w her night nurse, who tried to refuse giving my mom her pain medication when she was due on her 1st night there- and only relented ANGRILY after my mom basically begged and asked someone else about it. That same night nurse then started to come into my mothers room while she was sleeping, flip on the lights while scream asking her "Do you wear diapers?" while ripping the sheets and blankets off of her, trying to pull up her nightgown too, demanding to know if my mother needed to be changed (she doesn't wear diapers, and that order was NEVER in her chart). This nightly torture continued until my mom was so terrified one night she couldn't sleep. She knotted the sheet around her hand and was clutching it when that awful woman came in again. When the nurse tried to jerk back the covers, my mom caught them and screamed profanity at her (just for clarity- I'm almost 34 and curse like a sailor. The worst curse word I have ever heard my mother use was an occasional "damn"). The night nurse was brutal, and the staff manager incompetant and combative. Once my mothers time there was up(according to her dr's order), the manager there refused to release her bc of the fainting spell. That. They. Caused. Mind you - this was just before Christmas 2017. They wanted to keep her until she could make an appt w a cardiologist. My mother called and got an appt- earliest one was in Jan. So they were demanding that she stay for another 2.5 weeks. My mother refused - and I signed her out against medical advice. As I was doing so, the manager tried to bully my mother into staying, telling her that insurance would not cover her stay bc of what she was doing. Threatening my mother with massive bills and financial distress, she then flat out refused to give us copies of my mothers medical records - telling us we were not allowed to see them given she was leaving against the dr's orders. The dr on staff whom we NEVER MET. IF he came to see her, she was never awake, bc she never spoke to him. He never spoke with me about her progress - nothing. For her entire stay. I had to call back after Christmas and speak to a different person to get copies of her records -- AFTER I reminded them that it is illegal to not give a patient their own medical records. This place is awful. My mother had a tortuous stay there - and she is an otherwise healthy and mobile woman. Other patients there were not as healthy or mobile. I would walk to my mothers room each day, seeing and hearing multiple elderly patients lying in bed - crumpled in on themselves- groaning, or crying, or just not moving at all. At the time, I unfortunately assumed their behavior was part of their conditions. However now I am not so sure. If you or anyone you know are there -- CHECK THE MEDICATIONS. That awful manager outright called my mother and I liars when we spoke to her about the medicine issue. She told us that their pharmacy on sight wouldn't issue a 10 mg tab to be cut bc the nursing staff cannot cut them. So she told us it would have been impossible for her to be getting too much medicine as they would have given her 5mg tabs. Once I finally obtained my mothers records, I was able to see that their pharmacist had written their rx exactly as it had always been: 10mg tabs, take 1/2 daily. Another lie. We have since filed several complaints and are considering legal action for their treatment of my mother. We notified insurance companies, medical boards, etc. DO NOT PUT YOUR LOVED ONES IN THIS HELL HOLE! read more