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    The Liability Shop

    4.0 (5 reviews)
    Closed 9:00 am - 6:00 pm

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    Allstate Insurance: Mark Jameson

    Allstate Insurance: Mark Jameson

    (4 reviews)

    I had a very frustrating experience with Allstate and claims adjuster Rudolph Campbell. He was…read morescheduled to call at 8:00 a.m., then texted saying it would be 8:30 due to a meeting. Instead, he called at 7:45 a.m. which felt like a setup so I'd miss the call. I told him I know Texas law requires them to issue payment for undisputed claims within five business days, but it also allows them to hold that payment at my request. Despite this, he kept pushing to wire the money directly into my account, which I declined. It felt like an attempt to quietly close the claim even though I am still actively disputing key parts. Allstate refused to cover $1,650 in storm damage to my back fence. We paid out of pocket to repair it. They also got the number of windows in my house wrong and are only covering 4 out of 10. I received a letter requesting more info, and Rudolph didn't even know what it was about. He repeatedly talked over me, showed no empathy for my health situation, and hung up on me when I raised my voice in frustration. If I don't receive a resolution, I will file with the Texas Department of Insurance and the Better Business Bureau. Allstate has no problem taking your money every month but makes it incredibly hard when you actually need help. I will never do business with them again and I do not recommend them.

    I have sent two emails to him over the past month. He ignores them all. He simply ghosts me as if I…read moredidn't exist, yet he stills withdraws money out of my account. Find a letter, more responsive agent. Mark Jameson is not what you want.

    The Liability Shop - homeinsurance - Updated May 2026

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