I used to have a positive take on this daycare, but most of the good teachers have left and they have been replaced with teachers who are low on experience and not properly trained. There are still some great teachers left, but they are few and far in between. The daycare director Catherine is great as well, most of the issues happen when one of the associate directors or managers are there.
Over the last few months I have had issues with my kid just not being diaper changed because they forgot, them disciplining my older son by having him go to another classroom where he just sits and cries or putting him in the lobby, them not knowing how to handle normal toddler situations, like them fighting over toys/books, they're inflexible if your child doesn't want to sit still and do workbooks so they try and force them to do it. The owners response to that was "your child is detrimental to the learning experience of the other children", even though we had him evaluated by birth to three for behavior and they said he is fine, its the daycare, the owner says she disagrees and did not follow the recommendations b23 gave them for training. My son had a cast on this summer for a leg fracture and the teachers there did not follow his care plan and let him sit in a sprinkler getting his cast wet at 1030am, they did not notice his cast was wet all day and at 530pm when I picked him up I had to take him to the ER to cut it off and it was still soaking wet. The owners response to that was that the 2 teachers responsible have a positive review from another parent, so that overrules my concerns and that she simply had them watch a safety video. They didn't even want to comply with having my child moved to another classroom until I threatened to stop bringing him. Those teachers both still work there and admitted that they purposely didn't follow the care instructions for my son because they 'didn't think it would be an issue' and that 'I am just nitpicky and like to complain a lot'.
I would no longer recommend this facility for people. They have a lot of issues they need to work through and they aren't nurturing your kids, they are just herding them. Also be aware they bribe parents with gift cards for good reviews. read more