Our daughter attended the infant room at Kids R Kids for about 3.5 months. It was our first…read moreexperience with daycare and we were happy with it. The director of the center is on site every day and is very responsive over phone and email. You can tell she really cares and that translates to the attitudes of the teachers, too. Kids R Kids has a higher staff to child ratio than is required by the state, so we felt good that our daughter had more attention. The communication between the center and parents is good. There is an app that gives you a full report at the end of the day of all activities (feedings, naps, diaper changes) and they'll occasionally send pictures. There are also video cameras in the room that you can log into to see what's happening live. We really appreciated this level of transparency. They do lots of good activities with the babies - they go outside every day weather permitting, read together, tummy time. I felt like our daughter's motor skills (such as rolling and sitting up) developed rapidly with their help. They also did some very cute art/painting projects. This location of Kids R Kids is in a nice, new building and has a very convenient parking lot. Pickup and drop-off was always fast and simple. The only reason we left this daycare is because we got a spot at a daycare closer to home. In our original search, Kids R Kids was our number one choice and was right near my husband's office. However, due to Covid, we are both working from home and it saved us a lot of driving to change daycares.

My son has been going here since he was 12 weeks old and I could not recommend it enough. As a new…read moremom with no family close by, I had no idea what I was doing. Wendy was a god send and was super informative and supportive. I was terrified to introduce solids and they really helped me with that. My son loves all of his teachers (especially Jedah) and always has a smile on his face for Wendy when he's dropped off. I honestly know they love my son and it makes it so much easier to drop him off and just get through the work week. A bunch of teachers that aren't even in his class always say hi to him and know about him (Miss Meghan and Miss Anne). The front desk staff (Brooke, Kristen, Tiffany) and so awesome too. Kim has been super welcoming from the get go. Also the fact that tuition includes food is SO nice. It saves money but more so it's just one less thing to worry about and do during hectic mornings and evenings. Also, they do so many activities and theme weeks - my son lives water play. We have had such a great experience so far.

We sent our kids to Forrestal from 2016 through 2020, withdrawing them when COVID hit like so many…read moreothers. Forrestal has some great aspects - terrific playgrounds, nice and clean classrooms, a separate cafe for older kids to begin adjusting to eating in a cafeteria as they transition to kindergarten, and camera access for parents to check in on their kids. The true highlight for us, though, was Chef Jake. He is the reason so many parents stick with Forrestal, even when other aspects might be lacking. His food was delicious and nutritious, and he set the stage for both my kids to have sophisticated palates. (They ate the Caesar tilapia every time!) We also loved their annual fall festival, where kids dressed in costumes and played while the parents got to enjoy Chef Jake's food and socialize. I wish Chef Jake offered catering or had a cookbook. However, not everything was rosy. Administrative staff and the daycare owners could improve their communication and work on management skills - there is noticeable and disappointing attrition/turnover among teachers (even pre-COVID). I always felt like I knew what was coming in my kids' classrooms - what the weekly theme was, when school would be closed - but it was hard to get staff to explain basics like what you could bring to school for your kid in each class (a blanket, a lovie, a water bottle?) and often their responses were rude. The weekly newsletters were a jumbled mess of information to decipher. This facility is on the pricy side as compared with others in the area, and so I'd expect a better experience on the communication front. They're also not spectacular at accommodating different dietary needs for kids at the school - I'd love to see them offer a vegetarian option, for example - but that improved over time so I'll give them credit for improving. That said, I always knew my kids were safe and happy there. I liked the convenience of the location and knowing that other kids at the facility lived nearby so birthday parties and play dates were feasible. Most of the teachers were wonderful and kind, and my kids really did learn a lot there. It was more than a daycare - they focused on education as opposed to just letting kids sit around and watch videos all day.

I'm writing this review as a concerned parent after my six-month-old daughter spent one month in…read morethe infant classroom ("Baby Birds"). I want to share my honest experience to help other parents find the best environment for their children. First, the positives: the campus is beautiful, clean, and well-maintained. I also appreciated the organic baby food program, splash pad, and biometric fingerprint entry system, which is a great feature. However, I did notice that at times multiple individuals may enter behind one another without scanning, which somewhat defeats the purpose of controlled access. Beyond the surface, my experience raised several concerns--especially given the cost of tuition. On my daughter's second day, her bottle was mistakenly given to another baby. This is extremely concerning, not only from a care standpoint but also due to the risk of cross-contamination and illnesses such as RSV. The following day, I attempted to provide pre-portioned formula and water as a backup, but was told this was not allowed due to state law. While I understand policies exist for safety, this left me uneasy given the previous incident. I also observed what appeared to be a lack of attentiveness regarding illness. I overheard a parent expressing concern about their baby being sick, and on a separate occasion noticed a baby with visible symptoms (such as a runny nose on their clothing). This made me question how illness is being managed and whether precautions are taken to limit spread among infants. I also observed staff stepping over babies on the floor rather than walking around them. Books were kept in a cabinet behind the front desk and not accessible in the classroom, and I did not observe babies being read to or engaged in developmentally appropriate activities. On one occasion, I saw a baby playing with a small plastic storage container, which raised safety concerns. Additionally, babies appeared to spend extended time (30+ minutes) in container seats, which felt excessive. The school offers camera access with a clear view of the classroom, but it is limited to 30 minutes per parent and does not include audio. From what I consistently observed, the routine seemed to focus on feeding, changing, and placing babies on the floor for independent play. The environment felt rushed at times--more focused on managing the babies than nurturing and engaging them. I also had a small but telling experience where my daughter was changed out of her outfit before I could even leave the parking lot, and I was told staff did not have time to put outfits like that back on. I would recommend sending infants in simple clothing like sleepers. Lastly, there is no online billing portal. Payments are automatically withdrawn weekly using bank information, and statements are not issued until the end of the month, which lacked clarity. Due to my concerns, I ultimately withdrew my daughter before the required two-week notice period. This may be a good fit for families seeking a clean, basic daycare environment. However, for those looking for a more enriching, nurturing experience--especially at this price point--it may fall short. I do believe there is potential, but the level of care and engagement did not align with my expectations. I am looking for a place where my child is not only cared for, but truly nurtured and supported in her development.

Our family are huge fans and have had a wonderful experience. Our daughter was a little shy but the…read moreteachers helped her come out of her shell. Such a pleasure.

Lady with the red hair is extremely rude, kids running around with runny noses; would not recommend…read morethis place.

The staff does a fantastic job of caring for our kids. The kids are happy there and have made…read morewonderful and maybe lifelong friends. They're learning new things every day. The center is clean and safe.

Bright Horizons at Charlott, NC, cancelled a confirmed whole day - 9 hour - booking with a 30 min…read morenotice by calling 7:30 am for 8:00 am start time. They promised to call back and find a substitute for a baby sitter but never bothered to follow through. Very unreliable.

Ms. Dana Thank you…read morefor being an amazing teacher and role model to Laila. You have such contagious enthusiasm for the subject matter, and it greatly contributes to a vibrant classroom atmosphere. Your commitment to student success is evident in the individualized attention and support you give to each of them. Your commitment to a safe and inclusive environment is evident and much appreciated. "We are thrilled with the progress our child has made academically. Keep up the amazing work. Best Regards Mr & Mrs. L. James III

I would not recommend bringing your kids. The billing department will overcharge you over week…read more They make up extra fees and will make you pay incorrect amount just for your kids to continue care. It's several parents that's been having this issue. They have no urgency in fixing billing problems. I spoke to the manager of dealing department and she was rude. she wasn't willing to explain why o keep getting extra charges or cared to fix it. Please stay far away unless you want to be charged over $200 more on top of your original bill. worst customer service ever with billing department.

Lindsey gave a phenomenal tour! It's clear she genuinely cares about each and every child at the…read moredaycare. She took her time answering all of my questions thoroughly and made me feel confident and comfortable throughout the visit.

Absolutely love this place the employees are always friendly and loving towards my son. They've…read morebeen reliable even through the pandemic. They have an education plan to prep them for school. So your child will go into school ahead.

We were on the waitlist about 6 months before my son was born and I believe we got off of the…read morewaitlist when he was almost 2 years old and attended Primrose for 3 full school years and we experienced 4 classrooms. I have nothing but good things to say from the front desk with Karen, to the kitchen with Ms. Corry, to the teachers and janitorial staff. Everyone at Primrose cared about my son and no matter what trouble he got into, I was met with care and support from the staff. My son has had plenty of challenges, but Primrose always did their best to accommodate. Speech and Occupational Therapists could come in. Dietary restrictions were respected and Ms. Corry accommodated whenever she could with alternative options so that I didn't have to make his lunch as much. When he needed firm direction, the teachers provided it. They even filled out forms to help get diagnoses. My son didn't get sick all of the time like he did at his first preschool which was amazing - the facility is well taken care of. The school hosts events throughout the year for the kids, has parades, a holiday night with Santa, charity fundraisers, dinner sent home at least once a year, parent breakfast at least once a year. A no tuition vacation week after a year. The price isn't the cheapest that you will find but its right in line with similar schools in the area that are not ranked as highly. The school is wonderful and so are all of the people inside. I recommend.

I was so excited to visit Primrose and so was our daughter. When we arrived for our scheduled tour…read morethings were a bit busy given picture day which I understood, but our tour seemed to be a bit of a surprise. I had to reach my hand out to greet the director which was off-putting but again I completely understand how busy things can get. The tour itself was fine; however, one of the teachers barely acknowledged us but my daughter loved connecting with the children and checking things out. I sent a follow up email requesting to be added to the waitlist the same day as the tour and received a response 5 days later. I clarified my ask to be added to the waitlist and have not heard back. That was over two weeks ago. I really wanted to love it but the fact they don't follow up along with the lack of cameras gave me pause. We'll continue to look for the right place for our sweet girl.

My child is 3.5 years old, and we've been at La Petite since he was 3 months old--we jokingly call…read morehim one of the "OG" kids! The center has experienced its fair share of staff turnover over the years, which is why I'm giving 4 stars instead of 5, but our experience over the last three months has changed dramatically for the better. Miss Nicole started late this summer and has truly transformed the facility. Honestly, we were actively looking for a new center over the summer and I didn't think we would recommit. However, after a very open and reassuring conversation with Miss Nicole about her background and vision for the center, we decided to stay. I didn't think such a turnaround could happen in just three months, but she is proving it's possible. I also want to give major credit to the rest of the staff. The teachers and workers are truly amazing. They just needed the right leadership to support them and boost morale. We are so glad we stayed.

Ms Nicole is VERY sweet Generous Woman, she takes her time explaining everything VERY HELPFUL. She…read moremakes you feel welcome and like family. I seen her interact with one Child and she was awesome!