My wife is in memory care. I was called at 10 PM recently and told that she had cold symptoms. I…read morewas not informed that there was Covid on the floor. They allow their Covid patients to roam the hall freely, and for residents of the 2nd Floor who have been exposed, to come into the general population. Unmasked. Recently, Ivy Park asked residents to post positive remarks so we could get more people and their rent wouldn't be raised as much. So the good reviews you're reading are those nice people who decided to do a nice thing for Ivy Park. We have a new cook, and we have inadequate protein in our diet and most of our vegetables are canned. Staffing is very bad and supplemented by agency who do not know the patients. The comments about Joseph were right he was wonderful. He was strongly advocating for our needs and we believe that's why he was fired without notice. We also had a great chef and good food with good nutrition and fresh foods. He was fired too.

Really? AGAIN? Ivy Park (owned by Oakmont) is going to remove all my reviews a THIRD time because…read moreI put links to corporate websites and phone numbers??? That says a LOT. Luckily I save all of this. Big corporations trying to hide what they do is not good. This might make a really good news story. I think our local state representative and senator might be really interested in this. You want me to change my review? Do what Joseph did and improve everything, or better yet, fire the upper corporate staff, bring him, back, and use corporate salaries to pay caretakers more to provide the best care for such fragile people in memory care. Then I will change my reviews, as I did after Joseph came on and AFTER he fulfilled his promises to staff more. This place was a mess a year ago June when we moved my mom into memory care. Joseph Valenzuela came in in the summer and had to deal with a lot of angry residents and family and did it in the kindest, most graceful way. He worked to get staff morale up with more staffing and better pay. We had monthly meetings for the memory care floor where he kept family's apprised. He got staffing up and asked for more. Kept asking for amendments on pay screw ups and more staffing that were approved, and then backed out of that he kept telling us about. After he improved residency from 40 something to 60 something %, I changed my review to a 5 star, because the facility and staff are great and you need enough good, happy staff to take the best care of people. It's the corporate management that is the issue. On July 27, 2026 he was walked out of the building with no notice, and a very inappropriate letter to everyone from corporate. We know why--he demanded the regional director do his job and allow him to get the pay amendments and hire more people that had already been approved of and asked for, but were repeatedly walked back, ignored, etc. We know this because he showed us the repeated requests. I was lied to by the regional director and and the senior VP of operations saying they never got anything about this and Joseph never talked to them about this. With each yelp review, suddenly all of the things Joseph has been asking for, are being "worked on." Hiring is happening. Some minimal wage increases. But we do NOT trust Ivy Park corporate. We want Joseph back, whom we all trusted to make sure our led ones have enough staff to take care of them and check on them. 9/8 No improvements as promised. Temporary ED rarely here, sometimes regional director. Hiring fair a big bust because, despite many applications, most turned it down because they are paying less than next door. Increased staffing on second floor promised not happening. Even the washing machine for the 2nd floor ordered in JULY is not here yet.

Actually: 3 1/2 stars. There are many things to admire about Bellara. Alas, there are also some…read moreweak spots. In the good column: design. The rooms have have ceiling with high windows. The apartment kitchen is full, though whoever thought putting the freezer on top of the fridge should be relegated to a lifetime of stooping to find things. PUblic spaces are well designed too, espcially the main foyer. And for now at least the price is relatively good. Staff is very friendly and helps whenever possible. (A special shout-out to Facility Manager Art Blancas.) A major flaw is the food. You pay for it whether you eat it or not. The few times we tried it meats were vastly overcooked and tasteless. (Salads are good.) So we buy our own food and cook it.

This review is long overdue. My father moved into Bellara in February and has been there for 3…read moremonths now. He had health issues that required extra supervision. Originally, he was at a different facility which was nice but above our budget. After touring Bellara with a friend who was also looking for care for her mother, we decided on Bellara. It is a beautiful facility, with spacious rooms, a lot of activities, impressive meals and caring staff. The initial meetings with Dominic Ong are what sealed the deal. He was a great listener, helped us problem solve, listened to our needs and was transparent on pricing and ways we could potentially save. He did not sell us any gimmicks and was very sincere. My dad loves his room, the spacious bathroom and independence. We are very grateful to Dominic and the staff at Bellara.

This is the real deal, a loving, caring, small board and care with nine residents. It brings tears…read moreto my eyes to think of the wonderful care my mother received from owner Fifi and the manager and staff. Taking care of seniors is Fifi's calling, and she does it with passion and heart. Good food, beautiful large garden, small indoor space and can feel crowded, friendly staff, and good surveillance of residents through the day. I would live here myself. Near the Hayward downtown, with the Hayward senior center, Japanese Garden, shops, BART, and movie theater. Some people may not want to be near the BART tracks, as Blossom Garden is. You can hear it out in the garden, but not in the house. That wasn't an issue for my Mom. She didn't notice it, and the garden was peaceful.

My dear mother in law lived here for 6 months and never looked as contented as she did here. I was…read morejealous!

My uncle recently came here for rehab and we had a really good experience. I really appreciated…read moreLowella going to see him at the hospital before he came over. It made him feel a lot more comfortable about the transition and meant a lot to our family. Abbie, one of the nurse managers, was also amazing and always helpful when we had questions. Everyone was welcoming and took great care of my uncle. We're really thankful for the whole team!

These people have not allowed me to see my fiance un 37 days and are very un professional. They are…read moreliars and isolated their patients due to the suffering they have to put up with... its like getting left to die. I got a court order to see my fiancé and they dint honor it at all. ... to hell with this place

My mother had a great experience in her 3 week stay, staff was very helpful they took great care of…read moreher. They also listened to our concerns & tried to accommodate us in a timely manner! Overall care was on point.

The people genuinely care My husband was there got some…read morewells and I got to know some members of the s staff there I felt they genuinely cared for people. Shout out to the night crew for their dedication We cannot pay these workers enough! Yet they serve out of a loving heart Thank you I will never forget your kindness!

I can tell they are doing what it takes to take good care of their patients. My good friend is…read morewell impressed by their care! See her below enjoying her crossword puzzle (but, don't worry, she had the opportunity for physical therapy before she got far into the puzzle!) The PT workers, notably Sanjeeta and notably Reggie (Reginald), have strong talents (and leadership skills) to help your loved one spend no more time in bed than is helpful for your loved one. There is a cheat sheet of exercises for your legs, hips, and arms which will get you strong. There is a gym, with the key equipment which can also help. If you do visit the facility, please take care not to get in the way of the hardworking yet cheerful staff as they do their important work. An appointment is not necessary. A greeter checked that I am fully vaccinated (I am actually double boosted.) and confirmed that I didn't have a fever. I saw two guys doing us all the favor that they took their iHealth test while they waited to go in to meet their grandmother. On May 13, I saw a staff member, probably a little over 30 in age, who was bringing the lunch out into mixed sun and shade for a guy who hasn't seen enough sun in the past two months. The guy has a Slavic accent (I think) of some sort, and both of them agreed the guy is overdue for a haircut. The staff member was so very, very helpful! And during what seemed to be the break time for the staff member who was making phone calls, he stayed with our likely Slavic friend. It was a "five-star" recommendation for Windsor Gardens. I am sad that I didn't feel eligible to ask the staff member his name. There isn't always enough parking in the lot under the redwoods; so the most recommended parking is on B Street or along side streets. Actually, if you are health conscious, a good way to reach this facility would be to walk a little less than one mile from Hayward BART; or you could look up a connection via #95 AC Transit to 6th and D St. (actransit.org) which would get you even closer to their doors. The #28 bus also stops right close on B St. as it travels between Hayward BART and Castro Valley, Bay Fair, and San Leandro BART.

Don't recommend coming here. Some of them are passionate in what they do like Tina but MAJORITY of…read morethem don't care. Amoya was one of the employees who I extremely disliked. We simply asked her to get us hot water for grandma she just grabs the water bottle no words. Her demeanor is careless just from the few weeks of observing her she simply doesn't care for her patients and it shows through her actions. If you work in the healthcare at least enjoy what you're doing!!! If you go here make sure AMOYA DOESN'T take care of your loved one. I BEG YOU. My grandma passed because they simply couldn't take care of her properly. When my dad told Amoya his mother passed she said "i know." WITH NO EMPATHY??? We told Tina she hugged me and my siblings and wished us condolences. You can tell Tina cares and is passionate in taking care of the ill. PLEASE DO NOT COME HERE.

My mother has been living at St. Regis since 2013. Her Alzheimer's is progressing. She was…read moreoriginally in the Assisted Living wing & now is in the Memory Care wing. Before my mother, her mother lived there from 1992-1994. So, as you can see, my family has had a lot of experience with St. Regis. This is a difficult journey. I try to do the best for Mom, but it's really hard. Thank God for St. Regis & the dedicated staff that works there 24/7. They care for all the residents & their families. I know, if I have a problem, they will work with me to help solve it. Anyone who is dealing with Alzheimer's knows that there are always problems. I am grateful for all St. Regis does to keep her well cared for & safe. Without the help, guidance, & counsel of Shabbir Chinikamwala, Administrator, & Nisha, Supervisor, this would be a nightmare. They are are always gracious & calm. I don't know how they do it. I know that the women at the front desk are always cheerful & helpful. The Activities Director, we all call her Z, is a wonderful, caring woman who goes out of her way to engage the residents. Christina from the Assisted Living North wing always has a smile on her face & a gives me a warm hug whenever I see her. The staff in the Memory wing has a difficult job to do. They are caring & helpful. Maria helps Mom with puzzles. I don't know all their names but I thank them all for all they do to take care of Mom. This is a big operation. Many hands are at work here to ensure the smooth operation of St. Regis. I would be remiss not to mention & thank the maintenance men & the kitchen cooks & waitresses. Thank you all for all you do & have done in the past to make Mom's life as pleasant as possible. Laura It is now February 2020. Mom passed in December 2019. St. Regis is the reason I am not in a mental institution! Alzheimer's is a horrible disease. I watched her slowly shrink until there was mere skin & bones in the bed. She still smiled & told me she loved me. I think she said that to everybody but that's ok. She was pleasant, kind of happy & sweet which is a positive memory for me. I know the staff at St. Regis was the reason her last months were good or as good as possible in this situation. They provided for all her needs with respect & love. Words cannot express my gratitude for their constant support & guidance. Laura

I can't say enough about St Regis and the compassionate care my mother and my aunt received while…read moreliving at St Regis. During the relatively brief time they were there in the Assisted Living facility, we were able to create a comfy, home-like atmosphere where the staff felt like family. Shabir is a genuinely caring man who truly cares about providing the best environment possible for our loved ones. I'm so happy we chose St Regis.

A year ago, I was planning to sell my house in Castro Valley and move to a retirement community. I…read morevisited various places in Livermore, San Leandro, and Hayward. I liked Baywood Court the best because there is no expensive buy-in and the monthly rent is reasonable. From number 16 on the waiting list I was able to move in at mid-February. I have a one-bedroom apartment of 600 square feet facing the pool. It's between two exits so it's very convenient for my dog to go out for his business. Plus there is a half-mile trail inside the facility for his daily walk. I enjoy going through the Rose Garden and the Gazebo along many beautiful flowers and plants. Living at Baywood is like living in a hotel or a cruise ship. There is 24/7 lighting and air conditioning/heat throughout the building. I get weekly house-cleaning, change of bed linens and towels. I just leave my garbage at the door and all the packages I ordered are delivered to me . The two meals a day can be stretched to three because of the many options I can choose. In the one year I have been here, I have not cooked one meal for myself. No more driving to the gym. I just walk down the hall to my Tai Chi, Chair Yoga, and Zumba classes. We also have lots of performance by outside artists and regular health and informational meetings. Just this week we had Martini Monday, Coffee Social, and Tequila Thursday. You can play pool, jigsaw puzzles, Mahjong and many table games at the Game Room. There are also daily drive to shopping and regular visit to museums and scenic areas. Baywwod also has many group activities such as Sunday mass, Thursday Bible study, grief sharing, Spanish class, arts and crafts, movie and sports night, etc. I joined the Knit Wits to make projects for charity. I am the inventory manager and also volunteer as a cashier for our general store called The Cubby. The staff at every Department here are friendly and efficient. I love the community of other residents. The management does such a good job that I was pleasantly surprised when our rent did not go up for this year. I am so glad God provided me Baywood Court where I can live out the rest of my years feeling safe and secure.

My dad was at Baywood Court Skilled Nursing Facility (SNF) for two months after being released from…read morethe hospital and this place is top notch. (For context, a year ago my mother was at a different facility that I would definitely not consider again, plus I have toured several other places, talked to many people, and done lots of research.) Baywood SNF has the highest five-star rating from the Centers for Medicare & Medicaid Services. The nurses and doctors are amazing. Dedicated, knowledgeable, compassionate and always available to help my dad or answer our questions. I received regular updates in-person or over the phone. And importantly, they were always well-staffed and attentive - staffing ratios are important for patient care and to avoid staff burnout. Baywood is also clean and new, with beautiful landscaped grounds and good food. For a challenging time in our lives, I had such peace of mind that my dad was in good hands and well-taken care. I imagine we might need a skilled nursing facility again and I will only consider Baywood Court.

We originally toured Eden Villa to place my 90 year old mother in law in the assisted living, but…read moredue to her sudden health decline she was placed in hospice by her doctor and was accepted into the hospice program at Eden Villa. We was very pleased with Eden Villa and the care that my mother in law received in the short time she was a resident there in the hospice program. The facility was very very clean with a bright and cheery decor in a Tuscan style. I am impressed with Carolyn the director of Eden Villa and found her to be very friendly,caring, personably and helpful. I would highly recommended Eden Villa. Sherry

Top notch Care facility! They treat residents with dignity and respect! Their Caregivers, Med-…read moretechs, dining room staff and front desk personnel , all go above and beyond to not only assist the residents but also their family members! The transition from one's own home to needing additional care was made as smooth as possible. My folks and I are so fortunate to have found Carefield-Castro Valley! Thank you for all you do!