Pity the entrepreneurial owner of a small business. He plays his craft with such skill and…read moreexpertise that would take a "chain" jeweler 6-8 weeks to order and receive a waylaid part. At D'carrolls, the consummate craftsman disappears in the back, gives a knack a paddywack, and sends you on your way a little bit shinier for the effort. If he can't fix it then don't be a cheapskate-- it's unfixable, so go ahead buy a new heirloom.

I have a very expensive unique was I bought overseas that ha been sitting in my jewelry case…read morebecause I could not find a shop to repair it and was to about D' Carroll's Jewelers and so happy I did as he was able to get the watch fixed, did an exceptional job and working properly

I took a new Omega in to be sized. The watch was a gift that my wife purchased while on a trip…read more Mark refused to size it because it wasn't purchased there. I have purchased an Omega from the store before, so I was a customer and I was perfectly willing to pay to have the watch sized. Needless to say, I will never return.

From the owner: We provide a very tailored selection of unique and high quality jewelry/watches/gifts that is…read moreexclusive in the region to Sam L. Majors. We also provide appraisal services, jewelry and watch repair.

We came in today to get my wedding rings sized, soldered, and the diamond set. Totally fell in love…read morewith the staff, customer service, and incredible inventory! Walked out with an unplanned necklace from the Julia Vos collection that I can no longer live without! My new favorite place in the world!

I've only been in this store 2 times, I can't really afford it. However I have had them size 3…read morerings for me. They are the nicest sales staff I have ever encountered, despite the fact that I bring in jewelry from other stores they treat me like I purchase them there. Excellent customer service!!!!

They always take great care of me. I also know especially that they pay more Gold then anyone zI…read moreknow.

The hinge pin fell out of my watch. Brought it in, he fixed it immediately and only charged me $20!…read moreThe customer service is great and there's tons of jewelry for sale there, too

Dear Ms. Glass, You…read moredid an AMAZING job bringing my wedding rings design to life. My husband wanted to surprise me with a newly designed ring and you could not have done a better job. Your craftsmanship, timely turn around and customer service/expertise are and have been second to none. My husband even brought in the majority of my other jewelry and you quickly looked at, cleaned, or minored repaired it all the same day. I will recommend your business and services to all who inquire. Further, if we ever have a jewelry need, please know we will use your services. Thank you! A very pleased wife and customer

From the owner: Glass Jewelers is a full-service jewelry store. All repairs and custom designs are done in-house by…read morethe owner Kathy Glass, a fifth generation jeweler. We specialize in concho pearls set in sterling silver, 14k white gold, and 14K yellow gold. We offer one-day ring sizing and most repairs. We also carry gifts for all occasions, including 25th and 50th Anniversaries, graduation, and confirmation. We are open Monday through Friday, as well as Saturdays by appointment.

I must say this is absolutely the worst jewelry store that exists to mankind. My wife purchased a…read more1200$ Tag digital watch for me directly from Tag, however it needed maintenance/slight repair. I went into the store since they are an authorized dealer, this was my biggest mistake. The woman whose name I don't remember because of her lack of knowledge was beyond useless after she stated she has many years in the industry. She said that Tag usually only has 3-6 months warranty for their digital watches and that I would have to pay for the repair. She also said that it would take 12-14 weeks for a turnaround if they sent it off. She directed me to take the watch to a IPhone repair place of all places. I called Tag and they said my watch had 2 year warranty and to send it to them for a 2 week turnaround. The Jared salesman also stated that my watch should never be put under water even though it is a dive watch.‍ I told Tag to pull their dealer recognition from them for their total lack of knowledge and piss poor customer service skills. Hope this helps. Stay away from the Midland Jared Jewelry Franchise.

Professional courteous knowledgeable staff never paying to make a sale made me feel very…read morecomfortable. Full team was on par attentive everyone in the store was having an amazing time

Not open during business hours. Child like behavior to not update business hours on Apple and…read moreGoogle Maps

Dropping of my watch to be cleaned was pretty straight forward and the owner was pleasant. Some of…read morethe employees are young and don't quite know the business yet. Watch was promised on Tuesday, but wasn't ready until Wednesday though. Selection is ok and the value for what I had done was a little pricey. $100 to clean the exterior of my watch.

Traded some silver and gold- best prices in the basin. Izzy is professional, his staff are…read morecourteous creating an overall wonderful experience.

His staff lied about the quote, lied about calling me, and lied about when the ring would be ready…read more When I thought they were calling to say the ring would be ready, they were calling to say that it would cost $1K+ when I was quoted just over $500 for the sizing/soldering plus $50-$100 for the head. If his staff had been honest about the quote to begin with, it would have been different. But everything was last minute and when we would call, it was a different story with Nicole, who acts like every single day is her very first day to work any job ever. When I said I hadn't received a call, another girl called me to say Nicole wrote down a note that she had called me. Okay - then where was my missed call? Where was my voicemail? They had my husband's number too. There was also no other reason for her to call me other than to dispute me saying I didn't get a call and she kept arguing round and round about it. I finally asked her straight up if the point of her call was the call me a liar. She said that she was just calling to say that Isy would call me later, which is what she had just heard the other girl tell me not 10 minutes earlier. Isy then called me and was talking in circles too about how they never order expensive pieces like the magical new $600 part where I was verbally quoted $50-$100 without calling the customer first. But then he would say stuff like of course the part was this expensive and we should have just known? We aren't in the jewelry business which is why we were trusting him and the quote given by his staff. Then he told me that he decided to go ahead and just order the expensive piece without our approval despite his own policy of needing approval first when he had both my number and my husband's. At this point, I was just disgusted and said to stop everything and we would just pick up the ring and have all the work done elsewhere because I didn't trust Isy to stand by the new last minute quote. I spoke to my husband immediately and he called Isy within 15 minutes and said that he would pay the exorbitant new quote because he was sick of the rings not being done if Isy would just get them done and not bother me but deal with him after how I was treated. Nope - Isy claimed that the rings had magically been "undone" and could no longer be completed. By the way, this was all for sizing up a solitaire platinum ring (4 to 5.25) and setting a diamond in it, sizing slightly down a platinum ring (6 to 5.25) and soldering them together. This was not a giant job. All we asked for was an accurate quote and honest customer service.