Best jeweler you'll ever find. Jay's turn around time is amazing as well. No need to look anywhere else.

We live in Dallas, but couldn't find anyone that could match the design we wanted to celebrate our second son with a personalized bracelet. The Karat Patch team stepped up and created us a beautiful design. They sent us choices and kept us informed along the way. The bracelet was ready within a few days. The artistic design, their speed and the amazing customer service is why this place is so wonderful. read more

im a disabled veteran and i took my ring in to have a diamond that i gave them to put in my ring but its not the same diamond!!! these people will rip you off in a heartbeat!!!! read more

Let me first start by saying, I never take the time to write a review be it good or bad. But the atrocity I experienced today most certainly deserved my time to write this. Never in all my life have I had such poor customer service. I took my wedding band to be sized smaller and a diamond replaced. I was promised it would be ready one day and wasn't able to get it until the next day because a week wasn't enough time to complete this simple work. Then of course when I got my ring back, it still felt too big. So today, after having my ring for 3 days, took it back and requested that they fix it because it was not sized correctly after spending $90!!! I could go on and on, but to get to the point the man and woman both laughed (YES, laughed, as though I had just told a hilarious joke) in my face and threw my ring in my face and told me to go somewhere else and to just leave. Mind you, I have my 4 year old son with me this whole time. I was stunned to say the least. I can't not understand for the life of me why in the world they were voted the best jewelry store in Big Spring. That has to be a joke, the people that own the place are clearly the only ones that voted to declare that statement. I would take my dog to be groomed by these horrible hateful people, much less my precious wedding ring. So if you were smart and take my advice and like to not have things thrown in your face after you've paid for a service that was substandard, then STAY AWAY from the karat patch. I went to the BBB to file a complaint and NOT to my surprise, they were not registered with them. That should tell you something, when a company is not registered with the BBB. There are other places in town or if need be, drive to Midland. No human being should be treated the way I was treated. They don't even deserve one star, they are so in the negative. read more