DO NOT RENT HERE!!!! The Jaxon Apartments are a complete scam, and their management is the worst I have ever encountered. * They provided a lease with multiple errors, admitted their mistakes, and STILL tried to force me to pay incorrect rent amounts. * The rent amount in my portal does not even match what they are trying to charge me on a Notice to Vacate! * When I called them out on their shady business practices, they retaliated by trying to evict me-without a valid lease on file! * They ignore emails, lie about charges, and try to intimidate tenants into paying fees that don't even make sense. I have already filed a small claims lawsuit against them and renorted them to the BBB. If you are thinking about moving here, DON'T. I will not stop fighting until this management team is held accountable for how they treat tenants. read more

Don't live here. Terrible complex from the units to the staff. Parking in parking garage is always full with random cars that don't live there. The apartments have mold & bugs. The maintenance will enter your apartment without permission and then leave a huge mess once they leave. I found mold in my apartment over a month before move out and they never tried to repair it. Absolutely garbage apartment complex. I wouldn't live here if you paid me. read more

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I've had the pleasure of speaking with a different manager currently on-site where she was able to converse the topics of my concerns and displayed great courtesy in updates I may need in the future as well as changes for better pertaining to safety issues. Therefore I appreciate the efforts in place for making a better community for all residents. Thank you kindly! read more

I've been living here since May 2021, and let me take you through the day in the life of a resident on property. The "MODEL" unit they show is an amazing example of what you will be getting if you moved in. After signing paperwork and getting approved we were told we can move in 2 days after approval that was pushed to 5 days, once we did move in we found that the refrigerator we were told we were gonna get we didn't actually get and I had to wait until the refrigerator actually stopped working to get the one they showed in "MODEL" unit. EVERY week there's trash in the lobbies, the doors are literally always unlocked (VERY SECURE, RIGHT?) NOT!, considering the fact this property doesn't have key coded fences or gates anyone can gain access to the building at anytime. Within in the last month and a half I lost my key, I've made a request for a new key more than 3 times, one day I even came home to door being locked by the office (HOW THOUGHTFUL, RIGHT) NOT ! considering I literally left the office earlier that day telling them about my key situation. I've also addressed several safety issues in my unit and throughout the hallway corridor as it pertains to garbage and mold. I don't ramble on too much about this anymore. Please see photos for reference. I've circled in red the issues specifically to these matters. If you are asked to email "corporate" save your time by fixing whatever problem you may have and "attempting" to get a credit for your service. Just DO NOT MOVE HERE PLEASE read more

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We lived here for two years, and when we first moved in the place was wonderful. We love the amenities of the apartment and the location being so close to the lake. We did have some cosmetic issues of our apartment that was never resolved when we first moved in, but we learned to live with them. However, I do think that they went under new management or at least replaced all of the staff that were in the office and that's where I've had some issues. There is one person in the office who is beyond rude and was not helpful when the apartment illegally towed our car. (ARhankfull the manager put what we spent to get our car out towards our rent but still, it was nearly $400) The apartment doesn't feel as nice as it did when we moved into years ago, the gym has been closed for repairs, but no communication on when it's going to re-open ( but they are still charging for it)the parking garage is always broken and there's usually trash all over the pool and the apartment complex parking lot. Last summer there was a big rat issue and I reported five or more dead rats that were All in the pool area. It's not a bad spot, but it definitely feels like it needs a good deep cleaning. read more

We relocated to Kingwood in July and selected the Jaxon for its location and proximity to my office. The staff has gone above and beyond our expectations! They are so courteous and professional! You can feel the positive energy through the phone! They have organized community events/town hall events for residents to meet, break bread, share and discuss. They have also organized onsite community events for the entire family where you can foster an atmosphere of ownership, pride, environmentalism and sustainability! Our apartment layout has many upgrades that have made our life here beyond pleasant!! If you want timely turnarounds, accessibility at your fingertips and a homey community the Jaxon is it. We have had to call maintenance but that is to be expected whether you live in a home or an apartment-lets be realistic! Difference is in a home you can wait weeks! At the Jaxon, maintenance was over that night and it was after 10:30 pm! At the end of the day we are pleased with the timely turnaround, courteous professional staff and eco aware community at the Jaxon! read more

The leasing agent, Chris, gave me my tour, and from the start, his friendly and energetic personality got me so excited before the tour even began! He answered all of my questions and really focused on the features that are important to me (clean and well equipped gym, gorgeous pool, deep sink, large bathtub, good storage). Everyone in the office is eager to help with anything and has been very understanding and humble when dealing with issues. I have already referred friends and coworkers to the JaXon from my experience here! read more

So the pictures don't do it justice. The gym looks 1000% better than that I was shocked. The leasing team is superb. Chris helped me and was informative. Gave me some pointers on decorating as well. Great property read more

It's amazing how a couple of people in an office can take what could be an excellent place to live and turn it into an annoying lease. The management is lazy and unknowledgeable. The changes that have been made in 2020 are illogical and unwelcoming to both residents and guests. What I can say is that although the apartments come with needing fixes, the maintenance crew is fast, friendly, and competent. read more

New management is HORRIBLE!!! We had FOUR break ins and packages seem to always get stolen!! NEVER has this happened the whole time I have lived here. They have done nothing to increase security after these break ins. This community has become so unsafe and dangerous . And the elevator always smells like marijuana read more

We rented an apartment at the Jaxon in Kingwood because it had a pool. We found the apt to be comfortable , clean and completely what we wanted. We will return. But the pool....First we were told it was closed all day Monday for "cleaning". So we took our grandson and his mother to a local splash pad on Monday. Tuesday at 10AM we went to the pool. I don't know what they cleaned on Monday but when we got to the pool every trash can was overflowing with trash. There was trash around the chairs and cigarette butts and bottle caps around the bar area. I checked out both bathrooms because neitehr were marked so I went to the one I thought might be for men and found diarrhea on the toilet with paper towels thrown all over the floor and the sink filthy. I then checked out the other one but went no further then the door as I saw a dirty diaoer on the floor surrounded by paper towels. Sarcastically, I have to report the air conditioner was working in the bathrooms. But almost as bad as the filth in and around the pool and restrooms were the rocks that my wife and I, as well as our guests, stepped on when in the pool. Stones you ask? Yes, some genius decided to put small stones in the flower beds that decorate the pool edge. The flower beds are pretty and really do enhance the pool, but small sharp stones near a pool. There were these sharp stones all over the bottom of the pool. I imagined small children having fun by grabbing handfuls of these small sharp stones and giggling as they threw them into the pool watching them splash on the surface of the water. Regardless the stones hurt when u walk on them. Thankfully none of us were cut by them. Wednesday we went to a museum and we returned Thursday to the pool. I had hoped that the cleaning personnel had called out sick Monday and Tuesday and by Thursday the stones, towels, diapers, and trash would have been cleaned up. Nope. Stones still hurt our feet and the rest rooms were too filthy ro use. What is the problem here? As noted our apt was great but the pool experience alone would make me grudgingly give The Jaxon Kingwood 2 out of 5 stars for the decrepid state of the pool alone. Come on Jaxon, you can do better. read more

Was given a great tour from Chris Douglas today! He answered all our questions and met our standards on what we wanted. He was very friendly and had the most energetic personality. Will be back at Jaxon to decide our next steps in the future! read more

A resident. There are some really wonderful neighbors here and by the same token; some really awful one. People can be very hateful and try to make your living environment unpleasant. They don't want to be decent and respectful. There should be consequences to such behavior but it is not so here. Complaints go unanswered or just ignored and they are things within management's scope of resolution but instead you're made to feel like it's you that has a problem. Once I came to them with a legitimate issue and heard them laugh as I left the officer area. I was so hurt and saw that these people had no concern what so ever. Maintenance is also shady without scruples. Not all of them of course, the new African American guy is very professional. This was my experience with him as he fixed an apartment issue. The garage is still broken, anyone can just drive up and park never mind the those of us who pay to live here. read more

I've been renting apartments since 2008. This is my first experience with my leasing agent, who goes above his work duties to make my living easier. I haven't been here a month and I am going to list what I've already encountered. I requested to remove a shower head with my own but couldn't remove it. It was on there good! He's not the maintenance crew but he brought his tools over and removed and assembled my new one. I had a couch delivered and the furniture store gave me the wrong time window of delievery. I was working and I called Chris and he let them in on such short notice AND trusted his eye how to arrange my sectional! He made sure I was happy with the carpet before moving and had an extra shampoo service done for me prior to move in because I'm a tad picky. He took time out to show me how to work the nest ac app and device in my unit. He is a great listener and treated me like family. Not just as someone who moved in and his job was done. He's super positive and pours good energy which is what the world needs. We need more Chris's. He has helped so much already when I've felt helpless! I can imagine his work days make him feel exhausted when it's over for doing his job and then some. I need to give him a break . But I am very thankful I could depend on him and that's rare to find. I hope if you're looking to be a resident somewhere you get to meet him and live here. He is super supportive and reliable. He wants people here to be happy andcomfortable and his actions prove it. Deserves more credibility. Thank you Chris! read more