I purchased my life insurance through Hotaling Group about 5+ years ago. I went through all the physical tests, forms, etc. About 2 years ago, my insurance broker ended up leaving Hotaling Group without telling me.
After my broker left Hotaling Group, my insurance was terminated. I did not receive any notice of termination (which may be because ING transferred the insurance to Voya Financial) or warning letter, and no one at Hotaling Group reached out to me . Voya has told me to reach out to Hotaling Group regarding the termination. I have reached out to Hotaling Group on 2 separate occasions. Both times, I was told someone would call me back the same day. No one has returned my phone calls. The least you can do is return your customer's call!
I am now in the process of "reinstating" my life insurance, which will take 3-4 months and possibly a higher premium. Don't be like me, who signed up because a former colleague recommended his family member as a broker. Find a better place to purchase your insurance. read more