I had a very disappointing experience in this store. I have purchased two Hauschka products on special offer to get a third product free. Came home only to find out that the store paper bag the shop assistant was putting my stuff into contained only one item. I immediately called the store and explained what happened. I made sure I didn't make any accusations. The lady on the phone who was presumably somewhere 'in an office', said she was sorry about that and that when I come back, I will be given those two products. I went back today only to learn that no information was passed on to the ladies in the shop (one of them was a girl who served me the previous day). I showed them my receipt, explained to them what happened, and they said they weren't told anything about it. They asked me to come five minutes later. When I did come back, they said the camera footage, which they didn't show me, shows that all items were placed in my paper bag and that I must have lost them somewhere. I felt terrible at that moment. In front of other customers... I don't think I lost those items. One would notice a thing dropping from her bag, never mind two things. And how would they fall from an inside of a paper bag that was in my tote handbag? But never mind all that... They would make me go all the way... only to tell me they checked camera footage (which they never showed me) and then patronise me saying trace your footsteps, you must have lost it somewhere... I will never know where those items are, and I think I have to find a new place to purchase my Hauschka. read more