As a former employee, I want to be clear that the gym itself, the equipment, and the members are all great. Unfortunately, the business practices and management overshadow what could otherwise be a very positive place.
The policies and fees are excessive. Between enhancement fees, cancellation fees, and the rigid 30-day notice policy, members often pay far more than they expect. Guest passes are another issue -- they're so overpriced and structured in such an unwelcoming way that it discourages people from bringing in friends or family to try the gym.
Management is another major concern. When members question fees or policies, instead of being met with professionalism, they're often met with defensiveness and confrontation. From what I saw, customer service was rarely about working toward fair solutions -- it was about enforcing rules no matter the situation.
It's a shame, because the gym and its community really do deserve better. Until management changes how it handles both employees and members, I can't recommend this place to anyone. read more
