**This review is strictly regarding the service received** Called with regards to customized shirts I wanted. Initially, the administrative staff seemed friendly and helpful. I had gathered a few details about the business and my options, followed up with an email requesting a quote and schedule, and the lady I spoke with informed me it would take a few hours at most. I followed up the next day as this request was considered to be urgent (wanted to get an idea of how long the printing would take them, I was ready to pay extra if needed). I was put on hold for about 15 minutes and called back to be put on hold again (with the same lady I had emailed my requests to initially). Decided to order my shirts online through another company to avoid the hassel of dealing with unsupportive administrative staff. read more

This is an excellent screen printing company. They where able to re create my logo and get me my shirts quickly. The lady that I spoke with on the phone was very professional and was able to answer all of my questions. Highly recommended for anyone that needs screen printing services. read more

I had a pretty bad experience getting a response from their staff on a quote I had with custom shirts I needed made by the end of the day. I called and was put on hold while the lady found out if they could do the order last minute and then the call disconnected. I called again and left a voice message before having to call again to get in touch with their staff. Finally she told me to send in the image and she would let me know right away if she could do the shirts. I emailed her immediately with it and did not receive a response the whole day. I even tried calling after and nobody picked up. I can't rate their shirt quality or anything else because I never got around to that step of the process. Could be an isolated incidence but I had to go somewhere else to get my shirts done. read more

I would strongly advise anyone who is needing a customer service oriented print shop to stay away. They do not return calls, emails or even voicemails. Even if they mention they will call back, they don't. Couldn't even get something done, so I can't review the actual product or service. A companies true review should encompass both the product and the service. In this case the customer service is non existent. I brought up my concern about previous reviews to the Graphic Zone about past negative communication comments, however I stated I was willing to give them a chance. They blamed the negative reviews about communication and quotes on an old employee who they have since relieved of her duties. Don't believe this, because in reality, the service is still exactly as described in a few of the negative reviews on the web. Each time I did reach someone, reception was bad, so they would tell me they'd call back from a better line in the next few mins, never once did they call back. So i went to see them in person. Upon meeting and being reassured about the negative reviews, I couldn't even arrange for a drop off of the items I needed printed as they told me to arrive at the shop one afternoon between 4-5pm. Lady mentioned she would call me around that time to let me know when she was at the shop. In the event I didn't hear from her, I was informed to call them to ensure they were at the shop, so i did and no answer. Left a message and no callback. Furthermore, the email they were supposed to send with a quote never did arrive. I needed a local supplier for approximately 300-500 pieces a month. Calgary has several options for printing. Choose wisely and shop around. Avoid the Graphic Zone, unless you want frustration and a company that doesn't even do the simplest things a business should do, callbacks and follow ups(even when they say they will call back within a minute or follow up in general). Find a different provider. One Could also try Calgary Silkscreen, PS Graphics etc (many to choose from in the city) for your printing needs. read more

They did such an amazing job with our polos! Fast and efficient, they delivered products of great quality. I am very surprised to see some negative comments while my experience was so good. I spent quite some time looking around for similar printing services, and the Graphic Zone is to me the best I met in Calgary. I highly recommend the Graphic Zone. read more