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    The Ginger Chik

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    Lululemon Athletica Pop-Up Store

    Lululemon Athletica Pop-Up Store

    3.3
    (6 reviews)

    So nice that this has been open some weekends in the fall and winter! All of the sales associates…read moreare super friendly and helpful. They also have an amazing clearance section!

    I recently ordered two fast and free running hats which after a single use and wash in a front…read moreloading machine, split down the center seam and can no longer e worn. I am legally blind so I often blame myself first, thinking it was something I unknowingly or accidentally did to create the tear. After the second hat split in the identical location, I decided to walk into Lululemon Avalon Monday morning and was horrified by the unkind, rude, and unhelpful staff. They refused to give me a refund on either hat, and despite my explanation of what happened to the first one, they would not replace or reimburse me for both. They finally agreed for me to select one new hat so I asked the salesperson to help me with the size because I cannot read the tags. It was obvious to both me and my mom that no one wanted to assist me in the store. I actually had to announce my disability in order to get help from one of the three salespeople standing around. When the salesperson was ringing up the new hat, they asked me to show my drivers license in a loud voice heard by all other customers. I was forced to tell this person yet again, that I am vision-impaired and cannot drive. Rather than using the receipt of original purchase which I had already provided, they asked to get my mom's drivers license. I was appalled by the behavior I witnessed this morning and hope no one else with a disability experiences this treatment. To make a bad experience worse, my two-year old was running around the store and my mom watched another salesperson intentionally trip him so he fell. It was obvious they wanted us all to leave. I am an avid runner with a disability and had been a loyal Lululemon customer. There are so many great athletic brands out there so I'll never purchase another item from this company again. Their employees need training on how to be kind and helpful to people of all abilities.

    The Ginger Chik - graphicdesign - Updated June 2026

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