*BEWARE* I ordered a sale item dress that took a long time to arrive in the mail (postage at my expense). The quality of the garment and fabric was inconsistent with my experience of the label purchased (I own a few from the brand from recent years) and I was unhappy with the dress. There was insufficient information on the listing for me to know that the fabric being used was very different from their usual standard of rayon, the pictures provided gave no indication of the fabric either. For me, the item did not meet description. I wrote to The Freedom State requesting the ability to return the item, as they do not usually accept returns on sale items as per policy. They wrote back with a stock standard response, refused to take back the item. Offered 10% discount on my next purchase, which is useless because I won't ever purchase from them again when there are so so many other online retailers that care about customer satisfaction. The Freedom State = online order fail. I'll be shopping elsewhere in the future. read more

BE WARNED, boho ladies, and STAY AWAY. Especially with shoes!!! Possibly, when everything is fine with your order, you're sweet and happy. But this is not your regular, perfect customer service place. Oh no. Despite the expensive brands and lovely website pictures. Shame I cannot add pictures of the expensive ($169), popular Chicko boots, which I bought late Sep 2018. After just 5 months, the heel completely opened up, showing some weird paper material inside. This happened after just 5 months of occasional wear (as over the summer in Sydney, so I wore them REALLY sporadically!). End of story: The customer service at the Freedom State is terrible - they emailed back saying that they won't refund/replace, neither did they offer to repair the faulty boots, just suggested lightly that they'd pay 15$ towards the PARTIAL cost of the cobbler's services!!! Part of me was amazed at this brazen unprofessionalism. The shoes that won't even last a whole season with very light wear? Judge for yourself! read more

I just received a beautiful new maxi dress and a boho style tassel bag in the mail! I'm so excited to wear them out. I love all the stuff at this online store, I just wish I could afford it all! There is an offer for free shipping which is great and the items arrived much faster than I expected. Just in time for the weekend! I cannot recommend this store enough, check out their range of clothing, if you like to stay trendy and look the part you have to check these guys out! read more

The Freedom State - The Freedom State Logo - Women's Clothing Near Me - Burleigh Heads, QLD

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Never ever ever had an issue with The Freedom State, I have been ordering and visiting this shop for the past 4 years and have never had a bad experience. I love the shops brand TFS as the clothes are made well and are true to description. The one time I did have an issue (bought a dress from them via online which had a faulty zip, was brand new in package and unopened) and they were really lovely, the owner offered to pay for the zip to be repaired and where I could take it to as it was the last of it's size and the brand (Spell & Gypsy) no longer stocked the item so they couldn't order a replacement. They also offered a full refund and showed me similar styles to what I had ordered should I wish to exchange. I felt the owner and the team gave me excellent service which on the Gold Coast is hard to find in retail. It's a small local business which I'm proud to support. Thoroughly recommend as they go above and beyond! read more