Check was easy through the Hilton app. Hotel is gorgeous. Room is a nice size room with all the…read morethings needed, even a steamer for your clothes! Water & ice stations set up on each floor for water, but they door offer bottles as well that can be brought to your room. Location is prime, it is just a short walk to the round about and the city streets are lined with shops. Staff is excellent. Valet staff is super quick, and the doors are always popped open for you to help you get into the hotel. If you do need a physical key, staff will supply but we used the electronic key via phone. They have a turn down service and they leave you a delicious cookie.

My girls group had a Monday night reservation for an igloo in the courtyard! Very fun two hours and…read moreour servers were amazing. The food and beverages were also seasonal winners. We came on probably the coldest night in January but they had a blanket for each of ( seats 6) us and we never took off our coats because th heater definitely wasn't keeping the igloo warm. No problem- we had fun. The bisque and prawn cocktails were perfect! Loved our evening here na f highly recommend just to try something different. There is a minimum of spending $150 but that's easily reached between 5-6 people.

Another great Drury! Clean rooms, friendly staff... and the breakfast/happy hour events - you…read morecan't beat it! The dining area (for breakfast and happy hour) was plenty large and accommodated everyone easily. The location is great as there is plenty of supporting infrastructure around you, be it shopping, restaurants, etc.

I just want you, the unsuspecting public to know, that Drury Hotels policies are criminal. To rob…read moresomeone of $500 dollars because they medically cannot make a trip is the most egregious thing I have ever experienced. You're not even given an opportunity to explain a reason why or granted ANY courtesy. In the future, I will think twice before I travel anywhere and make any arrangements. Traveling in America isn't what it used to be, and I am one disgusted Senior Citizen. BTW, I will post this all over the internet starting with Google Reviews. I'm sure Drury Hotels doesn't give a damn, but some poor unsuspecting person like me will think twice before paying. Furthermore, the airlines and trains are no different. They'll take your cash and laugh all the way to the bank. The best way to travel anymore is to drive and stay at a hotel when you need it. reservations and prepay is a license by the hospitality and travel industry to steal from the public legally. I guess that when you have to pay the CEO's a big fat bonus, it gets a little tough around payday so why not steal from the public. Hell, the government does it every day and you all are buddies.

Beautiful Hampton Inn, great parking, and clean rooms. The front desk was nice upon check in.read more

We had reservations here and sadly our dog was ill and my husband figured he would still go and I…read morewould stay with our dog. Unfortunately his condition worsened and we had to put him down. In the chaos and grieving we didnt get online to cancel until the window had expired. When I called, the older lady who answered was so compassionate and understanding. I cant say enough how refreshing it is to encounter a business that still considers empathy and humanity important. We are so very grateful for their thoughtfulness. Businesses like this should be celebrated and supported because kindness matters.

For those of you who read my reviews, you will know I am a fan of bed and breakfasts. The Magnolia…read moreHouse is one of the best places I've stayed! Why? It is a quaint smaller bed-and-breakfast however the owners, and those that sit around the table in the morning are an incredible blessing and addition to your visit. The food is wonderful and the atmosphere calming. There's a beautiful large porch where you can sit outside and drink your coffee or wine and you can take wonderful walks or runs around the Franklin Square with wonderful coffee houses and even a local bookstore. Spoiler, there are no TV's in your room but in a common room.

Wonderful experience. Robbie and Jimmy are superb hosts. The beds are comfortable, the location is…read moreexcellent, the breakfasts were scrumptious and the entire visit was a delight!

3.5/5 stars just because of stuffy oder in my room, but I'm rounding up…read more I stayed at the Hilton Franklin Cool Springs for 2 nights a couple weeks ago. The staff is very friendly and the hotel is very nice. I stayed in a room on the 8th floor near the Executive Lounge (815 perhaps?). The executive lounge was very nice and offered a good selection of hot and cold breakfast food in the morning. It also had a really nice, large patio with a great view. The room was very spacious, clean, and modern, however the air flow in the room wasn't the best, which I think caused the room to have a stale/mildew oder. I smelled it constantly while in the room, even while I tried to sleep and as soon as I woke up in the morning. I should have asked to be moved to a different room, but I opted not to, thinking that every other room in the hotel might smell that way. I asked 2 colleagues also staying there for a work trip we were all on, if they also had the smell in their rooms and they both said no. I think it was just my room, and also maybe tied to the A/C fan not being at full blast when I tried to adjust it. Still, this was a very nice, updated, and clean hotel and I would stay here again, just not in room 815.

Stopped in during our drive back to Pensacola as our normal spot, Embassy Suites, was booked. So…read morehappy we stayed here! The entire hotel seems to have been remodeled. It has the new smell everywhere. Our room was spacious and gorgeous! Crabtree Evelyn products in the bathroom! We end up having our dinner at the bar. Charlie, the bartender, took great care of us making some world class beverages. Her Manhattan is top-notch and she made a wonderful peppermint espresso martini for my wife. We decided to try their charcuterie and cheese board. Not a wide variety; however, all very good! I also decided to have their buffalo wings with a dry rub and the Korean barbecue sauce on the side. Absolutely delicious! Who knows, maybe this will be the new spot to stop in Franklin during our travels?

We LOVE this hotel! I feel like long term stay hotels can sometimes get if-y but not this one! It…read morewas Super Clean and well cared for! Our room was HUGE which was nice with a family of four and allowed plenty of space for us to spread out! Everything felt very updated and well cared for.House keeping did a great job and if we needed anything, the front desk was super helpful! A special shout out to the front desk man Eddie!! He was super great and kind to our family. He went above and beyond to say hello every time we came and went and gave our boys a little extra treat once! Great hospitality and he really helped make our stay extra special. This hotel is also in a Great location. Right off the interstate but far enough off where you don't see it or hear it from the hotel. And it's an easy drive to all businesses in town! The pool was wonderfully heated and clean as well. We highly recommend this hotel and definitely will return on our next trip to Franklin!

Checkout is 11. A non English speaking housekeeper knocked at 7:30am and pointed at the exit sign…read moreand said "checkout " repeatedly as if we needed to run out of our room for her.The coffee pot was broken, we were told a new one would be brought up but that never happened.

We stayed 1 night on our way to Florida. It was a nice, clean hotel. Shake Shack was in the same…read moreparking lot, so that was nice. No complaints except finding the way to the hotel from the parking garage. There should be more signs. But overall great experience!

My buddy & I flew out to Tennessee to see a friend of ours we hadn't seen in years. We both stayed…read morehere and really enjoyed it! This is a very new hotel. So new, in fact, that if you try to find it on Google Earth, you'll still see the dirt lot it was built on! A very open main lobby/bar/restaurant area welcomes you as you enter. There's even a fantastic snack counter off to the left of the front desk! The bar opens at 4:00pm and Jeff The Bartender makes one of the best Whiskey Sours I ever had. The room itself is big, with a sitting area and even a walk-in closet that can almost be its own room! The bathroom is spacious and thoughtfully laid out. The bed was soft ... but not TOO soft ... which is a good thing. Excellent staff here, and a most welcome introduction to the famous Southern Hospitality I've heard so much about. Can't wait to stay here again!

The hotel definitely needs a refresh but the room felt clean enough…read more I appreciated the front desk putting me around the corner far from the elevator to enable a more quiet stay. That being said, the doors slam hard here and voices carry through the door- definitely ask for a corner / far room if staying here. The property is a bit tired but seemed to have a pool and fitness center. They share a bar with the courtyard next door. A basic refresh would do the property wonders. My room did have weird smells- first a dank perfume odor followed by fried food left out too long odors. Location is okay- there are a few restaurants within walking distance but it seemed there are more happening areas a short drive away. Breakfast was pretty good for free hotel food (shout out to the friendly breakfast lady)! All in all, it's not a bad place to crash for a night or two. I'd probably try somewhere else next time that felt newer and nicer but wouldn't be against staying here. One draw back during my stay was that there was a youth hockey team(s) staying here. For some reason their parents thought it was acceptable for the kids to setup nets and play hockey in the hallways in the evening. Bad parenting but can't really fault the hotel for that.

I travel for work. I had bad experience in June - no running water in shower - and now July 18th -…read moremy room smelled like animal urine and then an hour after I complained about that there was a fire in someone's room a few doors down. The fire alarm didn't work. Correct a real FIRE and no ALARM.... I think that is a safety violation! The place is getting more run down every visit - my Corp office is nearby. Keep looking for a different hotel property y'all!

I have stayed here numerous times and have always enjoyed it. I have been in certain rooms where…read moreyou can here interstate traffic. Parking was an issue for me one time but I park in the adjacent D1 Gym lot and left before 7 the next day. I have never paid for parking there. Lobby is a very pleasant place with live music in the evening. They offer complimentary coffee (Royal Cup) but breakfast items are an additional charge. Rooms are clean. I like the walk in shower. No closets. The rooms have a fridge, safe, Bluetooth speaker, and lots of seating. Ill be back. The location is easy to find. Always nice people.

Staff was very friendly. Hotel lobby was kept very tidy! Close to where I needed to be and lots of…read morerestaurants stores etc within walking. Solid choice!

I stayed one night at the hotel. All of the staff members were friendly and helpful. The hotel is…read morein a great location not far from the galleria, restaurants, and interstate. There were two van loads of high school basketball players staying the same night on the floor above me. Once they went to sleep about 1:00am, I drifted off to sleep. I'm sure having high schoolers staying at the hotel isn't the norm, also I have no problem saying it's likely a peaceful place most of the time. The room was hotel clean. It had all the basic amenities with an okay mattress. Would I stay again, yes.

This hotel is in a nice area, close to the mall and a plethora of great restaurants. We had a hard…read moretime choosing where to stay as the reviews for most of the area are mediocre at best. This was an excellent pick. Plenty of space, excellent breakfast (eggs made to order), comfortable room. AC as cold as you want (however it sounded like marbles and jacks rolling around all night). Other than the ac noise the hotel was quiet and clean. We would stay here again.