We had a wonderful company Christmas party at the hotel. Everything went so well! Kim was amazing…read moreand got every detail right. Her staff did such a good job and the service was top-notch. Would love to do another event there. My husband and I also decided to stay at the hotel for the weekend and we really enjoyed it. Our room was so nice and we had a great interior view of the hotel courtyard, which was decorated so festive and beautiful for Christmas. Our room was so nice and everyone we at the hotel was so nice and friendly and we received the very best service. We can't wait to come back.

Always a great experience!!! Staff is always on point. I use to stay there on a regular basis, to…read moreget away to write my books. Relaxing and yet a short walk gets you to the heart of Franklin with all its wonderful stores and restaurants.

Great stay! The staff was friendly and helpful, and check-in was quick and easy. The room was clean…read moreand spacious. Only minor issue was the shower door leaking water onto the floor. The location is perfect. Close to restaurants, shopping, and an easy drive to downtown Nashville. Breakfast was well-stocked and staff provided excellent service. I would definitely stay here again!

This was my first stay at the hotel and I would definitely recommend it to anyone. No waiting to…read morecheck in, all staff were so friendly. They have a bar and you get three drinks free a day per adult. Also provide snacks during that evening time to include hotdogs and popcorn. I gave 4 only because there should be a policy on footwear in all public places since they serve food. Pet friendly and parking was easy.

Beautiful Hampton Inn, great parking, and clean rooms. The front desk was nice upon check in.read more

We had reservations here and sadly our dog was ill and my husband figured he would still go and I…read morewould stay with our dog. Unfortunately his condition worsened and we had to put him down. In the chaos and grieving we didnt get online to cancel until the window had expired. When I called, the older lady who answered was so compassionate and understanding. I cant say enough how refreshing it is to encounter a business that still considers empathy and humanity important. We are so very grateful for their thoughtfulness. Businesses like this should be celebrated and supported because kindness matters.

Amazing. Incredible. The best bed and breakfast in America! Delicious breakfasts all homemade by…read morechef Robbie! Delicious Beds are incredibly comfortable with amazing sheets and pillows. Wonderful wonderful wonderful

Wonderful experience. Robbie and Jimmy are superb hosts. The beds are comfortable, the location is…read moreexcellent, the breakfasts were scrumptious and the entire visit was a delight!

Stopped in during our drive back to Pensacola as our normal spot, Embassy Suites, was booked. So…read morehappy we stayed here! The entire hotel seems to have been remodeled. It has the new smell everywhere. Our room was spacious and gorgeous! Crabtree Evelyn products in the bathroom! We end up having our dinner at the bar. Charlie, the bartender, took great care of us making some world class beverages. Her Manhattan is top-notch and she made a wonderful peppermint espresso martini for my wife. We decided to try their charcuterie and cheese board. Not a wide variety; however, all very good! I also decided to have their buffalo wings with a dry rub and the Korean barbecue sauce on the side. Absolutely delicious! Who knows, maybe this will be the new spot to stop in Franklin during our travels?

Okay, I've only been here a few hours, but they've done a bunch of stuff right. First of all check…read morein was super quick. Second, the bar is well stocked and busy. Third, they put on a great buffet. Room is clean and has all the usual stuff - fridge, coffee maker, hair dryer, ironing board and iron. No microwave though. Bed is comfortable and I'm looking forward to the breakfast selection for our event.

I had high hopes for this hotel. We were just staying overnight with our baby…read more Immediately when we walked into our room it looked dirty and the floor in the kitchen was sticky. The walls in several areas of the room were covered in stains and splatters. When we went to the living room area, the couch was covered in stains and the kitchen silverware was dirty. The fridge was also not properly cleaned either. The bathroom was filthy. The shower covered in mold. The drains in the tub would not stay up while you showered. Only one of the lights in the bathroom worked. The mirror light did not work either. There were spider webs in the bathroom light covers. The cabinetry in the bathroom was severely worn and peeling. We also were hoping to use the dresser in the bedroom to store our clothes, but all the drawers were broken and could not be opened properly. To top it all off, around gam, the morning we were to check out of the hotel, a housekeeping lady came into our room unannounced. She did not knock, she literally unlocked our door from the outside and walked in. She did not even apologize. We truly love Hilton hotels, but this one was just flat out awful. I also have plenty of other pictures to show how bad it really was. It seems as though this hotel used to be good, looking at previous reviews, but has since gone downhill. For $200 a night you'd think it would at least be clean. I highly recommend looking elsewhere to stay. We have stayed at many Hiltons in the past, but will now reconsider and look at other options.

We LOVE this hotel! I feel like long term stay hotels can sometimes get if-y but not this one! It…read morewas Super Clean and well cared for! Our room was HUGE which was nice with a family of four and allowed plenty of space for us to spread out! Everything felt very updated and well cared for.House keeping did a great job and if we needed anything, the front desk was super helpful! A special shout out to the front desk man Eddie!! He was super great and kind to our family. He went above and beyond to say hello every time we came and went and gave our boys a little extra treat once! Great hospitality and he really helped make our stay extra special. This hotel is also in a Great location. Right off the interstate but far enough off where you don't see it or hear it from the hotel. And it's an easy drive to all businesses in town! The pool was wonderfully heated and clean as well. We highly recommend this hotel and definitely will return on our next trip to Franklin!

My buddy & I flew out to Tennessee to see a friend of ours we hadn't seen in years. We both stayed…read morehere and really enjoyed it! This is a very new hotel. So new, in fact, that if you try to find it on Google Earth, you'll still see the dirt lot it was built on! A very open main lobby/bar/restaurant area welcomes you as you enter. There's even a fantastic snack counter off to the left of the front desk! The bar opens at 4:00pm and Jeff The Bartender makes one of the best Whiskey Sours I ever had. The room itself is big, with a sitting area and even a walk-in closet that can almost be its own room! The bathroom is spacious and thoughtfully laid out. The bed was soft ... but not TOO soft ... which is a good thing. Excellent staff here, and a most welcome introduction to the famous Southern Hospitality I've heard so much about. Can't wait to stay here again!

The hotel room was spacious and clean, with everything you would need. We've been here before and…read moreit's just as good as last time.

The hotel definitely needs a refresh but the room felt clean enough…read more I appreciated the front desk putting me around the corner far from the elevator to enable a more quiet stay. That being said, the doors slam hard here and voices carry through the door- definitely ask for a corner / far room if staying here. The property is a bit tired but seemed to have a pool and fitness center. They share a bar with the courtyard next door. A basic refresh would do the property wonders. My room did have weird smells- first a dank perfume odor followed by fried food left out too long odors. Location is okay- there are a few restaurants within walking distance but it seemed there are more happening areas a short drive away. Breakfast was pretty good for free hotel food (shout out to the friendly breakfast lady)! All in all, it's not a bad place to crash for a night or two. I'd probably try somewhere else next time that felt newer and nicer but wouldn't be against staying here. One draw back during my stay was that there was a youth hockey team(s) staying here. For some reason their parents thought it was acceptable for the kids to setup nets and play hockey in the hallways in the evening. Bad parenting but can't really fault the hotel for that.

I travel for work. I had bad experience in June - no running water in shower - and now July 18th -…read moremy room smelled like animal urine and then an hour after I complained about that there was a fire in someone's room a few doors down. The fire alarm didn't work. Correct a real FIRE and no ALARM.... I think that is a safety violation! The place is getting more run down every visit - my Corp office is nearby. Keep looking for a different hotel property y'all!

I have stayed here numerous times and have always enjoyed it. I have been in certain rooms where…read moreyou can here interstate traffic. Parking was an issue for me one time but I park in the adjacent D1 Gym lot and left before 7 the next day. I have never paid for parking there. Lobby is a very pleasant place with live music in the evening. They offer complimentary coffee (Royal Cup) but breakfast items are an additional charge. Rooms are clean. I like the walk in shower. No closets. The rooms have a fridge, safe, Bluetooth speaker, and lots of seating. Ill be back. The location is easy to find. Always nice people.

Staff are nice. Breakfast is a joke. Don't bother. I also felt that the hotel was very loud…read morestarting around 5:30 am. It was very quiet before and at night. That being said it was clean, and I think safe, but i will probably stay somewhere else next time I travel through. Was not fun having an alarm go off that I didn't set in the room at a very early hour when I was trying to sleep in.

It's a hotel. NoT life changing for the good or the bad…read more The room was clean, modern, and had good amenities. The indoor pool was clean and well kept. Plenty of towels stocked in the pool area for use. Honestly, an indoor pool was the main reason we chose to stay here. The staff was all friendly and approachable. There's a bar and grill downstairs which has the basic foods. Enough to hold you over, but it won't blow you away. Breakfast ranged from 9-14 bucks. 14 if you wanted a hot meal, which had an omelette station for guests. I'd stay here again if the need arose.

We stayed here on June 22. The room had several broken items including the floor lamp, toilet paper…read moreholder. The shower is TINY. But what is driving this review is that while we were packing up getting ready to check out, the housekeeping staff tried to open our room and told us that check out was at 9 am and we needed to get out immediately. The time was 915 or so. I called the front desk and asked them what time check out was and they told me it was 11 am. The front desk only said they would speak to house keeping but didn't offer an apology. I was disappointed to say the least. We will not be returning. Or recommending this location to our friends or family.